Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great staff
Beautiful amenities
Cons:
Poor villa room maintenance
Less ideal location

Categories

Cleanliness
8.99
The rooms in the villa require renovation and are not well maintained.
Service
10
Staff is super attentive and always available.
Location
8.96
Location was noted as a con.
Room Quality
9
Rooms in the villa are small and outdated.
Amenities
9.95
The hotel offers beautiful grounds and a private heated pool in the room.
Value for Money
9.98
Overall a good value considering the amenities provided.
Food and Beverage
9.94
Great restaurant options available.
Overall Experience
9.99
Overall a fantastic experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:40

Property Description

Luxurious Accommodation with Premium Amenities

Hotel Milam in Tulum offers a lavish stay just 4.4 km from the Tulum Archeological Site. The 5-star property boasts free bikes, private parking, an outdoor pool, and a fitness centre.

Elegant Rooms and Scenic Views

Guests can unwind in air-conditioned rooms with private bathrooms, some featuring pool views and terraces. The hotel also provides a garden, a restaurant serving delicious meals, and a bar for evening drinks.

Relaxation and Recreation

Enjoy a refreshing swim, workout at the fitness centre, or indulge in a game of billiards. For business travelers, there's a convenient on-site business centre and a hot tub to unwind after a busy day.

To experience luxury and comfort in Tulum, book your stay at Hotel Milam now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 130 reviews
Cleanliness: 8.99
Service: 10
Location: 8.96
Room Quality: 9
Amenities: 9.95
Value for Money: 9.98
Food and Beverage: 9.94
Overall Experience: 9.99
A
Alexandra • couple • de
10
SUPER!
Pros:

Sehr nettes Personal und wunderschöne Anlage. Selten so ein tolles Hotel gesehen. Die Kommunikation war super, es war immer jemand zu erreichen sogar per Whats App :-) Wenn man Frage oder Wünsche hatte wurde sofort geantwortet. Es war immer jemand zu erreichen. Die Hotelanlage und die Zimmer sind der absolute Wahnsinn. Die Lage war auch super. In wenigen Minuten zu Fuß ist eine schöne Straße mit Restaurants erreichbar. Wir waren rundum zufrieden.

2026-03-17 • via Nuitee
C
Cloe • extended_group • us
10
Five star service and five star hotel!!! Gorgeous and amazing staff.
Pros:

It was gorgeous!! The pool was incredible and the jacuzzis were amazing for night time. The sun hits the pool perfectly. The food was 10/10 so good. The best part was the service. Truly a 5 star hotel service. Anything you need, you can WhatsApp them at any time and they answer right away. The property was super clean and also the beds are the most comfortable beds. The air conditioning was strong which is what I like.

2026-03-15 • via Nuitee
M
Marco • solo_traveller • de
10
2026-03-13 • via Nuitee
J
Jutta • couple • us
10
Wir kommen wieder und haben einen neuen Lieblingsort
Pros:

Wunderbares freundliches und außerordentlich aufmerksames Personal, tolles Essen - insgesamt eine ganz besondere Unterkunft. Es war alles perfekt und hat unsere Erwartungen übertroffen. Das Ambietente ist magisch & es ist einzigartig ruhig und wir hatten beste Entspannung. Wer Bali liebt, wird sich hier zu Hause fühlen.

2026-03-13 • via Nuitee
I
Ines • family_with_children • gb
1
Run down, damp room, unsafe food
Pros:

There was not much we liked about the hotel. The staff on the reception desk were OK. The staff in the restaurant were also OK. We left early.

Cons:

The hotel is off a highway in the middle of nowhere (not in a romantic way). The "instagrammable" outdoor shared areas are a bit abandoned, dated and dirty. When you enter your room with a pool inside, you are hit with the damp, cold smell of stagnant air because the room has no ventilation which is bizarre for a room with a pool in it. This means the whole glass panel window in the room is steamed up so you can't actually see the plants on the other side. The shower is outdoors which people may or may not like. The shower door is not locked so technically anyone can climb into your room through the shower. We had a ghecko as a guest in our room that took a swim in our pool for most of the night. The internet went down due to a storm.

The grounds of the hotel are compact and small. Whilst the restaurant staff were nice, the food itself felt like it could give you food poisoning in 10 minutes. The salmon tasted extremely fishy. The lamb was served almost raw and I don't know how old it was. Upon seeing me leave it, the waiter did offer to cook it more. All the factors together (damp room and unsafe food) meant that we decided to depart the hotel early after just one night.

Tulum is generally nothing like the hipster paradise it is advertised to be, it is run down with graffiti and crumbling buildings everywhere. It felt too dangerous to leave the hotel in the evening to walk down the highway to the local "restaurants" so we did not. We came across only one couple in the hotel, they looked like they were there for the instagram pictures. Unfortunately any hotel that we feel we have to leave after just one night receives a 1/10 rating.

2026-03-07 • via Nuitee
W
William • couple • us
8
Unique hotel in the Tulum area with great jungle vibe
Pros:

Unique rooms, good food, large pool, privacy, attentive staff.

Cons:

Pools in the rooms give off chlorine smell that can’t be mitigated. Outdoor Pool was always full debris and needed some maintenance. Pool cleaners came every day but just stood around in one spot and chatted with each other for bout an hour and left, hardly touched the pool multiple days they were there, definitely need a better cleaning crew.

2026-03-04 • via Nuitee
Z
Zenobia • couple • us
10
Pros:

Quietness & great staff

Cons:

I saw a few huge 8 legged friends in the room but overall it was a nice stay

2026-02-24 • via Nuitee
B
Britney • solo_traveller • jm
10
Great service, the rooms are fantastic , the WiFi was a little bad but everything else was great
Pros:

I don’t like it I love it

2026-02-13 • via Nuitee
A
Anaëlle • couple • fr
9
Très bien
Pros:

Le staff, la déco de l’hôtel, la chambre, le petit dej

Cons:

La chambre est très humide et la valise sentait l’humidité pour le reste du séjour

2026-02-11 • via Nuitee
C
Celine • solo_traveller • bz
10
2026-02-10 • via Nuitee
D
Daniel • extended_group • nl
10
Very nice hotel with great atmosphere
Pros:

Great hotel and surroundings. Staff is friendly and professional and always ready to help.

Cons:

Nothing

2026-02-08 • via Nuitee
B
Bobby • couple • gb
8
2026-01-18 • via Nuitee
K
kadir • couple • gb
1
Misleading advertising, unacceptable comfort, and the worst hotel experience we have ever had.
Pros:

Nothing. Unfortunately, there was not a single aspect of this stay that met even basic expectations.

Cons:

The in-room jacuzzi was completely unusable: ice-cold, impossible to heat, and created so much humidity that we could not sleep at night. The outdoor shower was freezing at night and the hot water was not enough for two people, forcing us to wait between showers. Extremely poor service, long check-in delays, noise from the road, high humidity, insects, and no refund despite leaving early.

2026-01-08 • via Nuitee
M
Miguel Furlaneto • couple • pt
7
Pros:

great setup

Cons:

staff really slow at breakfast, hotel has much potential but does not make use of it, restaurant closes early

2026-01-06 • via Nuitee
J
Jordan • couple • fr
5
Way overpriced for the results, choose a luxury hotel near to the beach
Pros:

L’architecture est tres bien faite, l’hotel est beau à voir

Cons:

To be honest, the place is very beautiful.

But some points unfortunately disappointed us, for a night at ~30k MXP…

- The sink/tap in our room was not working properly. When I turn it on, the water splashes everywhere and it stained my clothes. I needed to come to you to get it fix by the maintenance staff
- The swimming pool is very dirty, with lots of things floating in the water. We couldn’t enjoy it :/ we ask someone from the staff, she replies she’ll come back (but never came)
- Someone from the staff entered our room around 10 pm while my wife was in the bathroom, even though the Do Not Disturb sign was on. That is unacceptable. We don’t enter in a private room like that.
- None of the electrical socket are functioning normally
- Issue with the shower : we had hot water for 2–3 minutes and then nothing… and the shower tray is clogged, leaving stagnant water.

The manager was very nice and offered us breakfast as a compensation, but it doesn’t left us with a positive perception..

2026-01-04 • via Nuitee
T
Tarama • couple • us
8
Pros:

Peaceful 😌

Cons:

The room was too cold

2026-01-01 • via Nuitee
S
Sivan • solo_traveller • il
8
Pros:

The hotel is beautiful, the villa was mostly comfortable. The staff was great, very helpful with everything we needed.

Cons:

The hot water in the shower ran out after 2-3 minutes. They fixed the boiler but the water only lasted 7-8 minutes.

2025-12-25 • via Nuitee
K
Kristina • couple • ca
10
Amazing Hotel
Pros:

Our stay at Hotel Milam was beyond amazing. Everything from the beautiful design to the peaceful atmosphere was absolutely perfect. The rooms were spotless and stylish, the service was outstanding, and every detail felt thoughtfully curated. A true hidden gem in Tulum — we can’t wait to come back

2025-12-21 • via Nuitee
R
Rene • couple • fr
10
Exceptionnel et merci au personnel
Pros:

Absolument tout. C’était parfait

Cons:

La Clim trop froide en chambre

2025-12-09 • via Nuitee
C
Cordelia • couple • pt
8
2025-12-06 • via Nuitee