Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Ultra clean hotel
Amazing staff
Good location
Cons:
Can smell exhaust fumes
Accessibility issues with uphill paths

Categories

Cleanliness
9.28
Multiple reviews highlight the hotel being ultra clean with attention to hygiene.
Service
9.75
Staff are described as amazing, very helpful, and friendly, communicating well in multiple languages.
Location
9.29
Many reviews mention a good location close to main attractions, though some mention accessibility issues.
Room Quality
9.24
Rooms are spacious, comfortable, and well-equipped, receiving frequent positive comments.
Amenities
8.77
Facilities like a laundry machine and kitchen are mentioned as complete, but some minor issues noted.
Value for Money
9.23
Value is perceived as high considering the services and amenities provided.
Food and Beverage
8.28
No significant mentions of food services; rating based on general expectations.
Overall Experience
9.75
Overall a very positive sentiment with several guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Modern Comfort and Convenience
Stay`sOTARU offers a comfortable stay with air-conditioned rooms, free WiFi, and city views. Each room comes with a private bathroom, fridge, microwave, and balcony for a relaxing experience.

Relaxation and Recreation
Unwind in the hotel's hot tub after a day of exploring nearby attractions like Otarushi Zenibako City Center and Otaru Canal Park. Enjoy the convenience of non-smoking rooms equipped with free toiletries, bed linen, and towels.

Convenient Location
Located just 1.7 km from Otaru Station, StaysOTARU provides easy access to transportation options. Explore the area with Shin-Sapporo Station and Sapporo Station within reach. Book your stay now and experience comfort and convenience at StaysOTARU.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.2
Based on 914 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.29
Room Quality: 9.24
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 9.75
S
Shermine • couple • sg
10
2026-03-07 • via Nuitee
S
Skye Frost • family_with_children • au
10
Perfect place to stay
Pros:

Such a great location, easy to walk to the main street (we stayed during winter/snow). The staff were very friendly and welcoming, check-in/out was very easy. The room itself was amazing; we had a beautiful, uninterrupted view of the harbour. The layout of the room made moving around effortless, yet it still felt cosy. The heating worked exceptionally well. It was great having the little kitchen too; the fridge was a good size, we cooked breakfast every morning and had a few dinners in too.

Cons:

More of a personal preference; the bed linen didn't breath well, making sleeping very hot. Pillow was a little uncomfortable too. Mattress was nice though!

2026-03-07 • via Nuitee
P
PLOYCHOMPOO • family_with_children • th
10
2026-03-04 • via Nuitee
H
Hsinyi • extended_group • tw
9
設備很完美,廚房,烤箱,浴室及洗衣機 ,空間很大.安靜讓人感覺舒適
Pros:

設備很完美 廚房 浴室及洗衣機 ,空間很大 安靜讓人感覺舒適

Cons:

沒有

2026-03-03 • via Nuitee
C
Ching Yeung • couple • hk
9
Very spacious and well furnished stay that is clean and supported by friendly staff.
Pros:

Very spacious and tidy room for two people. Great communication from the staff with the check in procedure. Very easy to access with parking on site available. Great amenities and well furnished.

Cons:

We found the bed was quite small for two people, as it is a standard double size. Also the blankets can be quite warm at night, unless you let the room cool down a lot.

2026-02-28 • via Nuitee
喬 • couple • tw
10
2026-02-26 • via Nuitee
R
Ray Li • couple • cn
10
2026-02-26 • via Nuitee
W
Wei Ju • family_with_children • tw
10
Pros:

櫃檯肖小姐熱情並熱於協助，房間本身也非常溫馨舒適，推薦！

2026-02-25 • via Nuitee
P
Po che • family_with_children • tw
8
整體來說還不錯
Pros:

離逛街地點很近

Cons:

開放式的廚房 煎牛肉容易味道很重

2026-02-25 • via Nuitee
S
Sheena • couple • sg
9
Value for money! Definitely will return
Pros:

Very clean and spacious! Location is not too far from Sakaimachi street! Staff was very welcoming too!

2026-02-25 • via Nuitee
M
Mengting • family_with_children • tw
10
2026-02-23 • via Nuitee
Y
Yuk lam • family_with_children • hk
10
2026-02-23 • via Nuitee
J
Josefjohan • family_with_children • se
9
2026-02-22 • via Nuitee
Сергей • extended_group • ru
10
2026-02-22 • via Nuitee
F
Fu Chia • family_with_children • tw
8
Pros:

空間大，CP很高，離鬧區很近

Cons:

門口🈶停車位，也看到有停大車，說我們車子比較大要我們停比較遠車位

2026-02-22 • via Nuitee
S
Sven • couple • ch
9
I loved the clean and modern appartement and the staff is super friendly! Also, they speak really good english, so that
Pros:

Big, clean rooms, and a nice view.

Cons:

In winter, when there is a lot of snow, the location of the building is not the best, as the roads are super thight and it might take some time to get out of the city.

2026-02-22 • via Nuitee
C
CHUNYU • couple • tw
10
2026-02-22 • via Nuitee
L
Luca • couple • de
10
2026-02-22 • via Nuitee
岩下 • couple • jp
10
最高
Pros:

まず綺麗！！静か！他の部屋の騒音なども聞こえなくてよかった！

Cons:

布団がシャカシャカうるさいのが少し気になった

2026-02-14 • via Nuitee
Y
YU HSUAN • extended_group • tw
9
2026-02-14 • via Nuitee