Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Ultra clean hotel
Amazing staff
Good location
Cons:
Can smell exhaust fumes
Accessibility issues with uphill paths

Categories

Cleanliness
9.28
Multiple reviews highlight the hotel being ultra clean with attention to hygiene.
Service
9.75
Staff are described as amazing, very helpful, and friendly, communicating well in multiple languages.
Location
9.29
Many reviews mention a good location close to main attractions, though some mention accessibility issues.
Room Quality
9.24
Rooms are spacious, comfortable, and well-equipped, receiving frequent positive comments.
Amenities
8.77
Facilities like a laundry machine and kitchen are mentioned as complete, but some minor issues noted.
Value for Money
9.23
Value is perceived as high considering the services and amenities provided.
Food and Beverage
8.28
No significant mentions of food services; rating based on general expectations.
Overall Experience
9.75
Overall a very positive sentiment with several guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:00

Property Description

Modern Comfort and Convenience
Stay`sOTARU offers a comfortable stay with air-conditioned rooms, free WiFi, and city views. Each room comes with a private bathroom, fridge, microwave, and balcony for a relaxing experience.

Relaxation and Recreation
Unwind in the hotel's hot tub after a day of exploring nearby attractions like Otarushi Zenibako City Center and Otaru Canal Park. Enjoy the convenience of non-smoking rooms equipped with free toiletries, bed linen, and towels.

Convenient Location
Located just 1.7 km from Otaru Station, StaysOTARU provides easy access to transportation options. Explore the area with Shin-Sapporo Station and Sapporo Station within reach. Book your stay now and experience comfort and convenience at StaysOTARU.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.2
Based on 1008 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.29
Room Quality: 9.24
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 9.75
T
TZU HAN • solo_traveller • tw
10
地點在商圈上面的小山坡上，大概5分鐘的路程，不過房間可以看到海，而且空間很大
2026-05-02 • via Nuitee
K
Kriangkrai • solo_traveller • th
8
Pros:

ห้องใหม่ อุปกรณ์ครบ มีเครื่องซักผ้า
พนักงานบริการดี

Cons:

ห่างจากที่กินไปหน่อย ซอยบนเขาคดเคี้ยว ควรมีรถ

2026-05-02 • via Nuitee
Y
YEN CHUN • extended_group • tw
9
2026-05-01 • via Nuitee
E
elevenowen • solo_traveller • tw
9
Pros:

固定的停車位, 每日近處往返，不擔心車位不足或佔用，很便利。 空間大住起來舒適。

2026-04-30 • via Nuitee
Y
YI-HSUAN • couple • tw
9
房間舒適乾淨，有陽台很舒服。
Pros:

房間非常大、乾淨舒適，還有附設廚房。陽台就看得到商店街。

Cons:

建議自駕。交通比較不方便，沒有車的話去哪裡都要叫計程車，走路要到公車站牌蠻遠的。

2026-04-30 • via Nuitee
H
Hamish • extended_group • nz
9
2026-04-30 • via Nuitee
L
light亮亮 • solo_traveller • tw
6
Pros:

飯店位置離最熱鬧的街道很近，適合喜歡逛精美小店的客人

Cons:

入住三天兩夜，每天都覺得睡醒身體搔癢，強烈懷疑有床蟲，或是事前的打掃未更換床單

2026-04-28 • via Nuitee
T
Tseng • couple • tw
10
Pros:

超喜歡

2026-04-28 • via Nuitee
Y
YI-CHING • couple • tw
10
Pros:

這次是自駕來小樽，於15:00-16:00抵達有順利安排到停車位，工作人員親切友善(並且剛好是會使用中文溝通)。房間內乾淨整齊，應有盡有，無論是廚具設備或是盥洗，很可惜只安排一天，建議可以住兩天以上，會非常舒適。對了，連沐浴用品的質感也很棒！真的很幸運能住在這邊一晚。感謝旅店所有工作人員的辛勞。

2026-04-28 • via Nuitee
詩涵 • couple • tw
10
2026-04-28 • via Nuitee
M
moumo • family_with_children • tw
9
離童話街口近，環境舒適，入住說明很清楚，還會想再入住
Pros:

環境舒服

2026-04-26 • via Nuitee
旻芳 • extended_group • tw
9
2026-04-23 • via Nuitee
W
WEN FENG • solo_traveller • tw
10
Pros:

很大 很乾淨

Cons:

需要爬坡

2026-04-22 • via Nuitee
L
LIU • couple • tw
9
有免費停車場，離小樽運河一小段路，設備齊全，住宿舒適，有一位會中文的服務人員態度很好。下次還會想入住
Cons:

無

2026-04-22 • via Nuitee
J
JIA-CI • couple • tw
10
Pros:

設備齊全，一樓有停車位，很方便

Cons:

沒有

2026-04-22 • via Nuitee
S
SHIHO • extended_group • au
9
素晴らしかった
Pros:

清潔。景色が良かった。静かで快適。

Cons:

繁華街がすぐ近くだが、徒歩だったので坂を上って回り道で歩くのが少しきつかった。自家用車やタクシーなら問題なし。

2026-04-22 • via Nuitee
W
Wen Jing • solo_traveller • my
8
2026-04-21 • via Nuitee
L
Lei • solo_traveller • hk
8
一切都很好，性價比亦高
Pros:

環境清潔、寧靜。設施新淨。

Cons:

住宿環境比較偏僻，自駕遊會比較方便

2026-04-21 • via Nuitee
Y
Ying Chi • family_with_children • tw
9
Pros:

床的舒適度很高，設備齊全，風景極佳，有中文的櫃檯人員，空間很大

Cons:

沒有~

2026-04-20 • via Nuitee
A
Austin • family_with_children • tw
9
2026-04-20 • via Nuitee