Hotel Indigo Karuizawa

Hotels
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Hotel Indigo
9.2 (1317 reviews)
Nagakura Yashikizoe 18-39 , Karuizawa , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Beautiful hotel design
Cons:
Limited dining options
Inconvenient location for some guests

Categories

Cleanliness
9.1
Generally clean but there were some issues mentioned regarding cleanliness in the bath.
Service
10
Overall service was highlighted as friendly and accommodating throughout multiple reviews.
Location
8.6
Some reviews indicated that the location could be inconvenient for accessing restaurants and shops.
Room Quality
9.6
Rooms were often described as comfortable and well-designed, though some noted sizes could be a bit small.
Amenities
9.1
Amenities were appreciated but some guests were disappointed that the onsen was not real hot spring water.
Value for Money
8.6
Value varied; some guests felt the price was too high for the standard of dining options available.
Food and Beverage
8.6
Breakfast variety was a concern as it lacked changes over multiple days.
Overall Experience
10
Overall stay was highly rated, with many guests indicating that they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:25

Property Description

Luxurious Accommodation
Hotel Indigo Karuizawa offers a 4-star experience just 3 km from JR Karuizawa Station. The guest rooms feature elegant decor, modern amenities, and some even include a private hot tub and seating area for ultimate comfort.

Dining and Wellness
Indulge in a culinary journey at the hotel's restaurant or enjoy a workout session at the fitness centre. After a day of exploring, unwind in the public bath and rejuvenate your senses.

Convenient Location
Located near Karuizawa Prince Shopping Plaza and Karuizawa Oga Hall, this hotel provides easy access to popular attractions. With a 24-hour front desk and room service, your needs are always met at Hotel Indigo Karuizawa.

Book your stay now and experience luxury in the heart of Karuizawa!

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1317 reviews
Cleanliness: 9.1
Service: 10
Location: 8.6
Room Quality: 9.6
Amenities: 9.1
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 10
Y
Yun • family_with_children • cn
9
现代感十足的酒店
Pros:

酒店的设计感很好，现代感十足，服务人员热情友好，餐厅的一个帅哥还会说一句中文。早餐品种虽不多，但是日式系列很好吃，各种小菜美味可口。

2026-02-12 • via Nuitee
T
Tetsuya • couple • jp
9
2026-02-12 • via Nuitee
C
Chien-Fu • couple • tw
10
2026-02-12 • via Nuitee
H
Hazuki • couple • jp
8
2026-02-09 • via Nuitee
M
MingYi • family_with_children • tw
10
2026-02-09 • via Nuitee
M
Murakami • couple • jp
10
2026-02-09 • via Nuitee
W
WEN HSIN • family_with_children • tw
9
Pros:

整體環境舒適

Cons:

位置略偏僻餐飲選擇略顯不足

2026-01-31 • via Nuitee
Y
Yuki • couple • gb
10
2026-01-29 • via Nuitee
P
Peter • couple • sg
9
It was a comfortable trip for me and my wife.
Pros:

I did not use the service for breakfast.

Cons:

I wish there are more options for dining. The Italian restaurant was good but i was hoping for more varieties. Since we are in Japan, a Japanese cuisine will be nice.

2026-01-28 • via Nuitee
J
Jonathan • family_with_children • bm
10
2026-01-26 • via Nuitee
S
Saori • family_with_children • jp
8
2026-01-21 • via Nuitee
K
Kaoru • family_with_children • jp
9
2026-01-21 • via Nuitee
L
Lillian • extended_group • us
10
2026-01-20 • via Nuitee
C
CHUNG HAO • couple • tw
10
Pros:

JR輕井澤站到飯店有些距離，但喜歡步行的人可接受，是散心散步邊聊天可以走的距離，尤其那邊晚上無光害，星空超清楚！飯店也有提供免費接駁車 (要先查好班次)，尤其那邊晚上無光害，星空超清楚！
早餐 buffet 選項豐富，和風或西式都有，法國麵包超好吃，優格也好棒！
飯店人員親切，用簡易日文或英文都能溝通。
大眾浴池有室內及戶外池，在1月的-3℃夜晚，戶外涼爽氣溫跟40℃的池水相互平衡，不會讓人暈頭，很是舒暢！

Cons:

很希望能看到飯店在戶外空間有點燃篝火，在寒冷的夜晚一定很棒！

2026-01-20 • via Nuitee
Y
Yuching • couple • tw
10
2026-01-20 • via Nuitee
A
Aya • couple • jp
9
2026-01-19 • via Nuitee
Y
Yuka • couple • jp
10
2026-01-19 • via Nuitee
S
SUMIKO • family_with_children • jp
5
普通
Pros:

食事が美味しい

Cons:

売店など楽しめるところが何もない

2026-01-19 • via Nuitee
K
Kenya • couple • jp
9
2026-01-19 • via Nuitee
H
HSIU LAN • family_with_children • tw
10
2026-01-19 • via Nuitee