Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Quality
Comfort

Categories

Cleanliness
7.96
Reviews indicate that the hotel is generally clean, but specific mentions of issues with cleanliness were noted.
Service
8.43
Multiple reviews highlighted that the staff is friendly and helpful.
Location
8.47
The location is praised for being central and convenient to many attractions.
Room Quality
7.42
Some reviews mentioned discomfort with the beds and room amenities.
Amenities
7.95
Facilities like the rooftop pool were highlighted positively, despite some missing elements.
Value for Money
7.91
General sentiment suggests a good balance between cost and quality, though some discrepancies were noted.
Food and Beverage
7.96
No specific mention of food options, deemed standard for the pricing.
Overall Experience
7.93
Most guests had a positive experience, with some minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:44

Property Description

Luxurious Casino Experience
Gran SAHARA in Playa del Carmen offers a unique stay with its on-site casino, perfect for guests looking for entertainment and excitement.

Relaxing Outdoor Pool and Terrace
Guests can unwind by the outdoor swimming pool or enjoy the hotel's terrace, providing a tranquil space to soak in the sun and enjoy the surroundings.

Convenient Location and Multilingual Staff
With key attractions nearby and staff fluent in both English and Spanish, Gran SAHARA ensures a seamless stay for all guests, whether they are exploring the city or seeking assistance.

Book your stay at Gran SAHARA now to experience the perfect blend of leisure and entertainment during your Playa del Carmen getaway.

Important information:

When booking more than 5 rooms different policies, conditions and extra charges may apply

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 12 years old stay for US$12.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 95 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
C
Carina • family_with_children • de
9
Zentrale, saubere Unterkunft
Pros:

Sehr sauberes und modernes Zimmer mit Balkon und Sitzmöglochkeiten. Es gibt einen Pool auf der Dachterrasse. Privater Parkplatz vorhanden

Cons:

Gegenüber von unserem Zimmer ist eine Bar (Busher Cocodril's), welche selbst nach Mitternacht extrem laute Musik gespielt hat. Nachdem wir fast 2 Stunden wegen des Lärms wach lagen, sind wir zur Rezeption gegangen um uns zu beschweren und mit der Bitte, mit den Mitarbeitern der Bar zu sprechen. Die Mitarbeiter des Hotels wollten sich drum kümmern, zur Bar rüber gegangen ist jedoch keiner. Wir mussten also leider den Lärm aushalten uns hoffen, dass wir trotzdem irgendwann einschlafen können.

2026-03-25 • via Nuitee
S
Silke • couple • de
6
Ausreichend, aber ausbaufähig
Pros:

Die Lage ist sehr gut, nur 2 Minuten vom Getümmel entfernt. Dadurch aber bis 24 Uhr unter Dauerbeschallung durch die umliegenden Bars und Restaurants.
Der Pool auf dem Dach ist schön (bitte mehr Aufmerksamtkeit darauf legen, dass die Poolregeln eingehalten werden (4 Kinder und 2 Frauen haben im Pool Chips gegessen und getrunken, die Reste schwammen am nächsten Tag im Wasser) und die Musik etwas leiser stellen). Es war im Zimmer sauber.

Cons:

Es gab keinen Tisch, nur 2 Duschtücher (keins für die Hände oder Füße), es gibt keinen Schrank (!), keinen Lift, Tresor und Pooltücher gegen Kaution.

2026-03-25 • via Nuitee
A
Alfredo • family_with_children • ar
9
Pros:

Cordialidadcd empleadas y empleados la limpieza

Cons:

Ubicados en PB y habia olor a baño

2026-03-25 • via Nuitee
F
Felipe • family_with_children • mx
10
2026-03-21 • via Nuitee
L
Laura • family_with_children • it
10
2026-03-19 • via Nuitee
E
Ellen • couple • ie
6
Basic hotel, good location and nice staff.
Pros:

Good location, basic rooms with mostly what you need. The rooftop pool is lovely!

Underground parking is great if you can get it there aren’t many spots. Staff were really helpful have us a kettle for the room, which was their own kettle!!

Cons:

The facilities are ok we were missing some basic things like a shower mat, and a kettle / coffee machine.

We stayed in the first floor facing a bar which was loud.

2026-03-17 • via Nuitee
M
Marie • couple • fr
6
2026-03-17 • via Nuitee
M
Marie • couple • fr
6
Pros:

Personnel très agréable
Chambre agréable
Non bruyant
Piscine propre

Cons:

Matelas non confortable
Attention les places de parking ne sont pas forcément disponibles: le premier arrivé est le premier servi

2026-03-17 • via Nuitee
D
DUARTE • couple • fr
8
Hôtel agréable et personnel très professionnel 👌! Je recommande sans hésitation
Pros:

- La propreté de la chambre et de l’hôtel en général
- La gentillesse et disponibilité du personnel pour que votre séjour se passe au mieux
- La superficie de la chambre qui était très spacieuse
- La proximité des restaurants, bars, boutiques… Très agréable de pouvoir se déplacer à pieds
- La possibilité de pouvoir stationner son véhicule dans un parking sécurisé et non payant, le top 👍
- Réfrigérateur dans la chambre très appréciable

Cons:

- Fenêtre donnant sur une rue passante et donc assez bruyant en soirée et la nuit (mais avons aussi conscience que nous ne pouvions pas obtenir un lieu idéalement situé sans les nuisances sonores )
- Dommage qu’il n’y ait pas de cafetière à disposition dans la chambre ou la possibilité de prendre un café sur place ainsi que quelques nécessaires de cuisine (ex : assiettes, couverts..) car un micro onde était à disposition mais donc inutile et cela nous aurait permis peut être de pouvoir prendre éventuellement quelques repas sur place, cela aurait été un plus mais pas essentiel pour nous
- Un lit King size aurait été apprécié par mon époux mesurant 1m91 mais nous le savions au moment de la réservation (peut être à envisager lors des futurs changements de literie d’autant que l’espace de la chambre le permet)

2026-03-17 • via Nuitee
H
Hernandez • couple • mx
10
Agradable
Pros:

Ubicación limpieza y sobre todo sin ruido exterior a pesar de estar cerca de los centros de entretenimiento.

Cons:

Mejorar el Internet...

2026-03-17 • via Nuitee
A
Alba Liliana • family_with_children • co
8
Limpio.buena atención
Pros:

La ubicacion

Cons:

El.wifi en algunas habitaciones no llega

2026-03-16 • via Nuitee
L
Lucie • extended_group • fr
8
Pros:

L’emplacement et le personnel

2026-03-15 • via Nuitee
A
Andrea • family_with_children • it
8
2026-03-11 • via Nuitee
V
VOGT • extended_group • fr
10
2026-03-11 • via Nuitee
H
Hector Fernando • family_with_children • mx
10
regresare por mas dias
Pros:

la ubicación excelente . te dan una tarjeta con la que abres y cierras y prendes el clima teniamos vista a la calle hay balcon y la comida esta cerca todo ,, a 2 calles de 5 av.

Cons:

no hay nada que comentar

2026-03-10 • via Nuitee
D
Daniela • family_with_children • cr
9
Pros:

Las instalaciones están muy bien cuidadas, la alberca bastante bonita, el personal es excelente.

Cons:

Hay que estar temprano en el hotel para encontrar espacio en el parqueo, si se llega después de las 6:30 pm hay que buscar parqueo público

2026-03-10 • via Nuitee
I
Ivo • extended_group • pt
10
Pros:

Equipa simpática e prestativa, localização excelente e boa relação qualidade-preço. Recomendo

2026-03-09 • via Nuitee
K
Katherine • family_with_children • cl
10
2026-03-07 • via Nuitee
D
Daiany • solo_traveller • br
9
Bom custo-benefício
Pros:

A localização é incrível! Os funcionários são maravilhosos e muito simpáticos. O hotel tem um hall muito bonito.

Cons:

O banheiro é bem pequeno. Não possui toalha de rosto nem de piso. Itens básicos como sabonete, shampoo e condicionador não são oferecidos. Apesar de terem andares altos, não possuem elevador e nem café da manhã.

2026-03-06 • via Nuitee
J
July • extended_group • mx
9
2026-03-05 • via Nuitee