Green Hotel, a member of Radisson Individuals

We checked the menu online before we booked because of my wife being coeliac, however when we sat down to eat it was different, and we were told its probably not been updated online, however it did not have much coeliac friendly options and as much as we couldn't find fault with any other part of our stay, its for this reason we would not have booked in the first place.
I do assume that because they are new members of the Raddisons individuals group of hotels , the building work and the menu issues are because of the change over and the influx of upgrades required.

The water pressure in bathroom was weak, the floors were squeaky, no lift.

The food overall could have been better,but the accommodation itself was lovely

The hotel is under construction. Amenities were limited. Wifi was out. Waiting for room to be checked by a manager after the housekeeping and the reception clerk had already checked it.

Dinner for our party of 8 was dreadful. We had to ask for a menu (the girl found one but on prompting found 7 more). The menu was very limited and the food, when served, was dreadful. The gammon steaks were more akin to shoe leather than gammon; the lentil soup was too salty; the chicken burger, well give them the benefit of the doubt, it might have been chicken but was closer related again to shoe leather. We were never asked if we needed more drinks and never came to ask if we wanted deserts or coffee. We cancelled our following nights reservation and went to eat at the Raj Mahal in town (quite excellent) instead. They did have a small wedding with 50 guests which was their excuse for everything but in a hotel this size in the tourist season (and 100% occupancy) that was no excuse at all. Our bottles of water were not replenished in our room and reception was not always manned. A taxi that we requested to be booked for Sunday morning for the station was never booked and we only discovered that at 10pm when we checked to make sure that it had in fact been booked.

We booked and said we where traveling with a dog then got hit with a £50 fee for dog I top of our fee paid to booking.com

The blinds were not blackout so bright in morning no bin in the toilet and some of the bathroom fittings were not finished properly

Hotel under refurbishment during my stay
Low water pressure in shower
TV in room didn’t work

Evening meal (gammon steak). Did not know whether to eat it or re sole my shoes!

There wasn't an opening windows (they were painted shut and it was really hot. Also there was no hot water throughout our stay. I was told that the boilers were broken. I phoned to arrange dining at the hotel and was told that meals were fully booked for the first night and due to staff shortages closed on the second. This was not the case, and I had booked other venues for our group of 8 to eat at.

The room was very spacious. Of concern was the lack of opening windows (they were painted shut and had no cords in any event - given the heat this meant ventilation was poor. Added to this we had no hot water throughout our stay. We were informed that the boilers were affected and repair was not completed during our stay.

No air conditioner

On arrival we were surprised at the poor state of the window frames where we parked the car. Reception was better. Our room was large and comfortable but the shower room was minuscule. The windows were impossible to open as the sashes were broken and the windows had subsequently been painted shut. We didn’t notice the stain on the duvet cover until much later when we turned on the light! There was a tatty piece of photocopied paper on the coffee table with information about bar/bistro opening times and breakfast time. It was fit for the bin! It said that food was available in the bar until 21.00 so, as this was the only place available in the hotel for food, we went down at 20.20. We were greeted by a bar maid who said the “after this large group we’re not serving any more food”. We went down the road to the next establishment who also stopped serving by the time we got there at 20.30. We had never been to Kinross before so we had no idea where to find a meal. Eventually we found a really good Chinese.
We thought that with its connection to Radisson that we could find good service, how wrong can you be????