Class Stays

Expected the tea/coffee/milk to be replenished daily and it wasn't. We had 1 coffee pod, 1 tea bag and 3 of the little milks you get in hotels for the 3 days we were there. There were 3 oat 'milk' tubes (like you get on planes) and 2 decaff coffees, and that was it. There was also a light buld missing from a bedside light that I reported but nothing was done about it. There didn't appear to be any staff easily contactable there (the one I saw on the way in was a chance meeting as she just happened to be going to their other office while I was around). The room itself was ok but I wouldn't stay there again.

It was too hot in the room and there was advertised air conditioning but it was just a fan in the room.

Minor hiccup with the check in email where the link stopped working after a single use.
Otherwise nothing I didn't like

We did not think that our room or communal areas had had a vacuum or seen a duster in a long time ...dark hair and balls of fluff all over the carpets. Dirty window ledges . Only 1 sachet of milk. Bedside light not working .
In need of a good clean for sure . Electrical item plugs 'safety testing' out of date .

Baking hot. We couldn’t leave blind open with windows open due to being overlooked in room 2. Pub behind was really noisy making it even more difficult to get to sleep. Finally, 2 tea bags and 2 small sachets of milk. A bit mean when the accommodation is over £100 a night

The entrance was unkept and a little creepy. Full of cobwebs and looked abandoned. The room was mostly clean, the bedding was nice and fresh but the carpets hadn't been vacuumed and there were cobwebs across the ceiling in both the room and bathroom. Windows had cobwebs/ dead flies and had not been cleaned.

The room needs a deep clean and the entrance to the main hotel is via what looks like an old indoor/outdoor bar.

Unfortunately due to the hot weather the heat in the room was unbearable, a circulating fan doesn't count as air conditioning. The extractor fan for the bathroom needs repaired as it wasn't working, really noisy if switched on, one of the bed sidelights wasn't working either. Having a fridge in the room also kicks out heat from the condenser which puts more heat in the room.

Wasn’t very clean, dead flies on window ledge, marks on the duvet cover, sheets felt damp I think from air con though, windows were wide open when we got there so room full of flies and moths, floor hadn’t been hoovered, Needed more milk in room, bizarre entrance area to hotel downstairs, no black out blinds so too light in the room with street lights, NO FULL LENGTH MIRROR! A must for ladies getting ready for a night out.

There was only one tea bag and 2 little pots of milk.

Place was absolutely filthy. Windows filthy. Blinds broken. Mirror broken. Windows filthy. No toilet roll. No cleaning staff. NOT A HOTEL. No mention of 30 + stairs and as an invalid and pensioners (both mid 70s) struggled to get upstairs. IT IS NOT A HOTEL. Sorry but although lovely location and ideal location for Shrewsbury it was filthy. No cleaning staff around.

Not a problem as such but would recommend screenshotting the entry code as I had no signal in the car park so had to go for a walk until I could get the info needed!