Hotel Express Newcastle Gateshead

Hotels
5.7 (1463 reviews)
Cuthbert Street , Newcastle upon Tyne , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Affordable pricing
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
2.95
Multiple comments highlight the lack of cleanliness, including dust, mould, and unfinished works.
Service
7.45
Some comments praise the staff, but there are negative experiences with the service (e.g., handling of breakfast requests).
Location
8.45
Many reviews mention the appealing location, close to bus stops and airports.
Room Quality
4.95
Several comments mention basic and dated rooms with various issues. Some were cozy but had specific problems.
Amenities
5.95
Amenities were limited and sometimes did not function properly (e.g., cold water, broken TV).
Value for Money
6.95
Guests felt the price was fair for the location, despite major issues.
Food and Beverage
3.95
Discontent over breakfast availability, especially when the chef was sick.
Overall Experience
4.95
Overall experience marred by cleanliness and service issues despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:24

Property Description

Convenient Location
Hotel Express is ideally situated just a stone's throw away from Newcastle city centre and major attractions like St. James' Park and Metro Radio Arena. With easy access to the A1 and Newcastle International Airport, exploring the city is a breeze.

Modern Amenities
Each room at Hotel Express features a flat-screen TV, complimentary WiFi, and tea/coffee making facilities, ensuring a comfortable stay for every guest. The hotel also offers free on-site parking and a 24-hour reception for convenience and peace of mind.

Nearby Attractions
From shopping and dining at the Metro Centre to enjoying the vibrant nightlife at Quayside, guests have a plethora of entertainment options within a few miles of the hotel. Not to mention, iconic landmarks like the Angel of the North are just a short drive away.

Ready to experience the best of Newcastle? Book your stay at Hotel Express now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for £15 per person per night when using an existing bed.
    Children from 4 years old to 12 years old stay for £20 per person per stay when using an existing bed.
    Children from 13 years old to 17 years old stay for £25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 3 per day.

Location

Guest Reviews

5.7
Based on 1463 reviews
Cleanliness: 2.95
Service: 7.45
Location: 8.45
Room Quality: 4.95
Amenities: 5.95
Value for Money: 6.95
Food and Beverage: 3.95
Overall Experience: 4.95
C
Cave • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing

2026-02-12 • via Nuitee
R
Roseanne • couple • gb
8
2026-02-11 • via Nuitee
E
Emma • extended_group • gb
6
2026-02-09 • via Nuitee
E
Emily • couple • gb
3
2026-02-08 • via Nuitee
T
Tacim • couple • gb
8
2026-01-31 • via Nuitee
T
Tacim • couple • gb
7
2026-01-31 • via Nuitee
R
Rebecca • solo_traveller • gb
6
Pros:

Bed was good
Location

Cons:

Temperature too hot

2026-01-29 • via Nuitee
M
Megan • couple • gb
10
2026-01-27 • via Nuitee
N
Nick • solo_traveller • nl
7
Pros:

Grote kamer

Cons:

Comfort mocht wat beter

2026-01-26 • via Nuitee
M
Mercy • solo_traveller • gb
6
Pros:

Clean bedding

Cons:

Cold shower

2026-01-26 • via Nuitee
M
Mirat parllaku • couple • gb
1
Pros:

Location

Cons:

The bed springs was coming out the walls had marks on them bedding was unclean shower didn't work staff was rude

2026-01-25 • via Nuitee
R
Ryan • couple • gb
7
Overall value for money
Pros:

The place was in a nice location, and the room was good for the price

Cons:

The room smelt like somebody was smoking in it, the bathroom wasn’t the best

2026-01-25 • via Nuitee
R
Ray • solo_traveller • gb
10
2026-01-25 • via Nuitee
N
Norman • solo_traveller • gb
9
Pros:

Great value for money, staff are great.

2026-01-22 • via Nuitee
S
Shazma • solo_traveller • gb
5
2026-01-19 • via Nuitee
G
Guellord • family_with_children • gb
9
2026-01-19 • via Nuitee
M
Meikle • solo_traveller • gb
2
Pros:

Same Room as last time good
Good views
Good smoking area
Good selection of tea coffee toiletries

Cons:

Room next door to me
Guest's in out all night either to another room or loo
Slamming door appeared to have problem with locking their door
I only had about 3 hours sleep

2026-01-19 • via Nuitee
L
Linda • solo_traveller • gb
8
Cons:

Our stay was lovely, sadly the Internet was very poor ,so could not watch the TV in the room, so Internet does need sorting .

2026-01-19 • via Nuitee
W
Williams • couple • gb
9
Cons:

We left key to put room with reception when we got back cleaner had took some of our stuff and disposed of them, milk latte's lempsips and jar of coffee the items it's not the problem it's trusting our other belongings in room now when not in

2026-01-19 • via Nuitee
G
George • solo_traveller • gb
7
Pros:

Location

Cons:

Nothing at the price

2026-01-17 • via Nuitee