Hotel Express Newcastle Gateshead

Hotels
5.7 (1748 reviews)
Cuthbert Street , Newcastle upon Tyne , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Affordable pricing
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
2.95
Multiple comments highlight the lack of cleanliness, including dust, mould, and unfinished works.
Service
7.45
Some comments praise the staff, but there are negative experiences with the service (e.g., handling of breakfast requests).
Location
8.45
Many reviews mention the appealing location, close to bus stops and airports.
Room Quality
4.95
Several comments mention basic and dated rooms with various issues. Some were cozy but had specific problems.
Amenities
5.95
Amenities were limited and sometimes did not function properly (e.g., cold water, broken TV).
Value for Money
6.95
Guests felt the price was fair for the location, despite major issues.
Food and Beverage
3.95
Discontent over breakfast availability, especially when the chef was sick.
Overall Experience
4.95
Overall experience marred by cleanliness and service issues despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:24

Property Description

Convenient Location
Hotel Express is ideally situated just a stone's throw away from Newcastle city centre and major attractions like St. James' Park and Metro Radio Arena. With easy access to the A1 and Newcastle International Airport, exploring the city is a breeze.

Modern Amenities
Each room at Hotel Express features a flat-screen TV, complimentary WiFi, and tea/coffee making facilities, ensuring a comfortable stay for every guest. The hotel also offers free on-site parking and a 24-hour reception for convenience and peace of mind.

Nearby Attractions
From shopping and dining at the Metro Centre to enjoying the vibrant nightlife at Quayside, guests have a plethora of entertainment options within a few miles of the hotel. Not to mention, iconic landmarks like the Angel of the North are just a short drive away.

Ready to experience the best of Newcastle? Book your stay at Hotel Express now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.7
Based on 1748 reviews
Cleanliness: 2.95
Service: 7.45
Location: 8.45
Room Quality: 4.95
Amenities: 5.95
Value for Money: 6.95
Food and Beverage: 3.95
Overall Experience: 4.95
M
MR TONY HASLAM • solo_traveller • gb
4
Disappointed
Pros:

Nothing stood out

Cons:

Lots of creaking floor boards, and sound proofing barely existed. To noisy for me to get a good night's sleep. Breakfast barely average.

2026-08-29 • via Nuitee
T
Tnoe • couple • gb
10
Pros:

Very peaceful

2026-08-29 • via Nuitee
E
Emilie • solo_traveller • be
10
2026-08-28 • via Nuitee
M
Melissa • solo_traveller • gb
1
Pros:

Definitely do not recommend staying here. Absolutely awful and disgusting

2026-08-24 • via Nuitee
D
David • solo_traveller • gb
3
Pros:

Good size room

Cons:

Shower head broken off, unusable

Trip hazard from bathroom into room, carpet was coming away

Breakfast not the best

2026-08-23 • via Nuitee
N
Nauris • solo_traveller • gb
8
Pros:

It was good. staff was helpfull.

2026-08-22 • via Nuitee
P
PITTAWAY • solo_traveller • gb
10
Pros:

Everything

2026-08-20 • via Nuitee
P
PITTAWAY • solo_traveller • gb
10
Pros:

Everything

2026-08-20 • via Nuitee
P
PITTAWAY • solo_traveller • gb
10
Pros:

Everything

2026-08-20 • via Nuitee
M
Marimuthu • solo_traveller • gb
7
2026-08-18 • via Nuitee
K
Kyle • solo_traveller • gb
10
2026-08-17 • via Nuitee
C
Clare • couple • gb
10
Great location, great staff, will be back if there if parking available
Pros:

The property had everything that is needed and in a good location!

Cons:

Not enough parking

2026-08-17 • via Nuitee
M
mark • couple • gb
2
I've stayed in better squats
Pros:

Was the dirtiest Hotel we,ve ever stayed at. Would not stay there again

Cons:

Paying to stay in the hotel car park. When was not secure. Just the Car Park. It said only pay for secure parking. Parking was supposed to be free. Plus the Hotel was Filthy and says Recently Refurbished???

2026-08-17 • via Nuitee
L
LIN • solo_traveller • cn
8
Pros:

Check-in and check -out.

Cons:

Shower head..

2026-08-14 • via Nuitee
H
Hall • couple • gb
1
Pros:

nothing

Cons:

was a brothel and i got refused a refund

2026-08-13 • via Nuitee
K
Kerim • couple • il
3
2026-08-11 • via Nuitee
D
David • solo_traveller • gb
10
Great value for money.
Pros:

Good room, plenty of parking, great location and the staff are really helpful.

2026-08-09 • via Nuitee
S
SUSAN • family_with_children • gb
7
Pros:

Beds were comfortable to sleep, Wash room and toilet is big enough for a family. We stayed only for 2 nights. Good value for money.

Cons:

I was not given the room which has shown in the picture when I booked and my room was dark.
There is a lift but its not working so you need to carry your things down the steps each time.

2026-08-09 • via Nuitee
N
Neil • solo_traveller • gb
10
Good hotel
Pros:

Stay here regular okay with place

2026-08-03 • via Nuitee
S
Seyed Mehdi • solo_traveller • gb
10
2026-08-02 • via Nuitee