Shell Resort Unawatuna

Hotels
8.4 (41 reviews)
155, Dammasara Mawatha, Pinwatta, Mataramba, Unawatuna, Sri Lanka , Unawatuna , lk

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cozy atmosphere
Clean rooms
Cons:
Late night music
Limited kitchen items
Maintenance issues

Categories

Cleanliness
7.3
Guests generally found the hotel clean and tidy, with positive feedback on cleanliness.
Service
7.6
Service was appreciated by most guests for being prompt and friendly, with some minor complaints about responsiveness.
Location
7.9
The hotel's location was praised for being convenient and slightly away from the town, offering a cozy atmosphere.
Room Quality
7.9
Rooms were described as clean, comfortable, and spacious, but some mentioned minor issues like low water pressure and noisy neighbors.
Amenities
7.2
Mixed feedback on amenities, with some guests appreciating the swimming pool and room comfort, while others noted the lack of provided kitchen items and maintenance issues.
Value for Money
7
Mixed opinions on value for money, with some guests finding it reasonable and others mentioning issues like expensive tuk-tuk services and lack of complementary beverages.
Food and Beverage
7.3
Limited comments on food and beverage, with positive mentions of breakfast and cleanliness but no significant negative feedback.
Overall Experience
7.9
Most guests reported having a positive overall experience, praising the friendly staff, comfortable beds, and welcoming atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 15:49

Property Description

Luxurious Accommodation
Explore a stay at Shell Resort Unawatuna offering air-conditioned rooms with free WiFi and private bathrooms. Some rooms feature balconies, providing stunning views for a relaxing getaway.

Relaxing Outdoor Amenities
Take a dip in the outdoor swimming pool or unwind in the garden and terrace areas. Enjoy the serene surroundings and top-notch facilities designed to enhance your stay.

Convenient Services
With a restaurant on-site, indulge in delicious dining options. Benefit from room service and a 24-hour front desk for any assistance you may need during your visit.

To experience luxury and relaxation in Unawatuna, book your stay at Shell Resort Unawatuna now.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.4
Based on 41 reviews
Cleanliness: 7.3
Service: 7.6
Location: 7.9
Room Quality: 7.9
Amenities: 7.2
Value for Money: 7
Food and Beverage: 7.3
Overall Experience: 7.9
D
Dinika • review category business travellers • lk
10
Exceptional
2025-05-18 • via Nuitee
M
Mohamed • family with young children • sd
10
Exceptional
2025-05-05 • via Nuitee
K
Kosala • family with young children • lk
9
Superb
2025-05-05 • via Nuitee
R
Ransara • family with young children • lk
10
Exceptional
2025-05-04 • via Nuitee
B
Benazir • family with young children • lk
1
Bad
2025-04-22 • via Nuitee
E
Edirisinghe • with friends • lk
9
Superb
2025-04-21 • via Nuitee
L
Laura • solo traveller • lk
1
Absolutely terrible experience – avoid at all costs! 0/5 stars. Would never recommend.
Pros:

Absolutely nothing.

Cons:

Absolutely terrible experience – avoid at all costs!

I booked a stay at Shell Resort Unawatuna a whole month in advance, expecting a smooth and relaxing trip for a family wedding. Unfortunately, I was left completely disappointed, stressed, and frustrated by the sheer unprofessionalism of this place and their staff – particularly a man named Rashmika Nadeeshan.

On the day of our check-in, just a couple of hours before we were supposed to arrive, Rashmika didn’t even have the decency to call me. Instead, he sent a casual, last-minute TEXT telling me that they could no longer accommodate me and my husband. No apology, no solution, no explanation – just a message as if this was some minor inconvenience and not a complete disaster for us.

When I texted him back, clearly shocked and upset since we had traveled all the way from Colombo to Unawatuna for a wedding, all he had to say was:
“That’s not my problem mam… that’s our management fault.”
Excuse me? That’s the kind of customer service you offer? No accountability, no remorse – just passing the blame and washing his hands off it like it wasn’t his concern.

What makes this even worse is that I later looked at their Google reviews, only to find that this exact same issue has happened to other guests before. Clearly, this is a recurring issue and not just some rare mistake. They overbook, and when they can’t accommodate people, they simply drop them last-minute without any respect or responsibility.

Because of this careless behavior, I had to scramble last-minute to find alternative accommodation, wasting precious time and money, and adding unnecessary stress to what should’ve been a joyful trip.

Shell Resort Unawatuna should be ashamed of how they treat their customers. If you’re thinking of booking here, don’t. There are plenty of other places in Unawatuna that actually care about their guests and understand what hospitality means. This resort clearly doesn’t.

0/5 stars. Would never recommend.

2025-04-20 • via Nuitee
I
Imtihyas • family with young children • lk
9
Good
Pros:

Not applicable

Cons:

Late night music

2025-04-19 • via Nuitee
T
Tashi • with friends • lk
10
Exceptional
Pros:

The service was prompt and very nice.
The swimming pool was one of the highlights. Big and spacious room, was cool with the ac and the fan. Nice balcony to relax.
The host was very helpful and was very willing to accommodate our needs.

2025-04-16 • via Nuitee
M
Mamlukor • family with young children • bd
7
Good
2025-04-06 • via Nuitee
A
Agata • family with young children • pl
8
Very good
2025-04-04 • via Nuitee
S
Sanketh • with friends • lk
10
Exceptional
2025-04-03 • via Nuitee
R
Rathnayake • family with young children • lk
7
Good
2025-03-24 • via Nuitee
B
Ben • family with young children • lk
10
Exceptional
Pros:

Nice and clean resort . Just a little bit away from town but awesome resort. Shiva friendly personal.

2025-03-24 • via Nuitee
M
Møllehave • solo traveller • dk
10
I really loved being here!!! Shiva has the biggest heart and is so sweet and friendly
2025-03-14 • via Nuitee
J
Juwaraj • young couple • lk
10
Exceptional
Pros:

I had a fantastic stay at Shell Resort Unawatuna. The atmosphere was cozy and welcoming, with a perfect blend of comfort and nature. The staff was incredibly friendly and attentive, making sure every detail was taken care of. The rooms were clean and well maintained, and the location was little far from the beach but that’s not a problem. Highly recommend this place for anyone looking for a relaxing getaway in Unawatuna!

2025-03-11 • via Nuitee
A
Akhila • group • lk
9
The staff was very friendly and the place was clean and comfortable.
Pros:

The staff was very friendly and the place was clean and comfortable.

Cons:

N/A

2025-02-24 • via Nuitee
D
Dimeth • young couple • lk
7
Great hospitality by Shiva, had an excellent stay on short notice.
Pros:

The room was great. Really loved the caretaker. Comfortable beds. Excellent hospitality.

Cons:

Coffee/Tea and water bottles wasn’t provided at the kitchen. The room doors need a little fixing up. Water pressure was a bit too low. The neighbors were very troublesome. The tuk driver next door tried to charge us 1500/= to go to town and when we refused and got a pickme for a fair price, he yelled at the driver and tried to scare him away.

2025-02-23 • via Nuitee
A
Angela • family with young children • gb
9
Superb
Pros:

Great welcome from Shiva. Room was clean and tidy and bed was comforrable. Good value for the money. .

Cons:

It is a little way from the main beach, but very easy to organise tuk tuk.

2025-02-23 • via Nuitee
C
Carlene • young couple • lk
9
Superb
Pros:

Shiva was helpful and friendly, he was very accommodating and paid attention to everything. The place is beautiful, a little more maintenance and care, and you're well on your way to being a fabulous little getaway spot!

2025-02-22 • via Nuitee