Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Great location
Cons:
Cleanliness issues
Room comfort concerns

Categories

Cleanliness
8.2
Multiple mentions of cleanliness being adequate, but some notes on dirtiness.
Service
9.2
The staff were described as friendly and attentive in multiple reviews.
Location
9.2
Repeatedly praised for great location, especially near the historic center.
Room Quality
8.2
Variability in experience, with mentions of rooms lacking basic amenities or discomfort.
Amenities
8.7
Some amenities well-rated, but some issues with advertised features.
Value for Money
8.7
High prices noted but some found it justifiable based on location and service.
Food and Beverage
8.7
Food positively mentioned, though service hours and options had issues.
Overall Experience
8.7
Mixed reviews but higher points for location and staff; overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:15

Property Description

Explore Cuenca from Hotel Vaway

Convenient Location: With key attractions like Pumapungo Museum and Straw hat Museum just a stone's throw away, Hotel Vaway offers a prime location for exploring Cuenca.

Modern Amenities: Enjoy a comfortable stay with 24-hour front desk assistance, room service, and free WiFi. The rooms are equipped with all essentials including a flat-screen TV and a private bathroom.

Delicious Dining Options: Start your day with a delectable à la carte breakfast at the hotel's restaurant, setting the tone for a day of adventure in Cuenca.

Experience the best of Cuenca at Hotel Vaway. Book your stay now for an unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 407 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 8.7
A
Andreina • solo_traveller • ec
10
2026-03-31 • via Nuitee
D
Diego • family_with_children • ec
8
Pros:

La ubicación

Cons:

Mucho ruido exterior

2026-03-30 • via Nuitee
K
katie • couple • kr
4
Pésimo
Pros:

La ubicación .

Cons:

No tiene insonorización se escucha el ruido de la calle. No se puede dormir.

2026-03-28 • via Nuitee
M
María José • solo_traveller • ec
10
Confort total
Pros:

Moderno y cómodo!

Cons:

Todo excelente

2026-03-25 • via Nuitee
V
Victor Manuel • family_with_children • ec
7
Hotel de paso
Pros:

La ubicacion

Cons:

Hotel muy basico para el sector

2026-03-23 • via Nuitee
D
Diana • couple • ec
9
Contentos con mi esposo de la estadía, lo recomiendo
Pros:

La ubicación y desayuno buffet

Cons:

En el último
Piso el 6 se escuchaba ruido del restaurante de la terraza hasta que cerraran o abrieran

2026-03-20 • via Nuitee
D
Denisse • extended_group • us
10
Excellent
Pros:

I love the location of this hotel and how accommodating they are. The view to the cathedral was amazing. We booked two rooms and we were thankful they put us next to each other. The rooms were clean and we had room service every day. Beds were 10/10 comfortable. The restaurant in the roof top 10/10. There are some reviews about the noise coming from the city and church bells but in all honesty that was not a problem for us. We used white noise every night from our phones and with that, our stay was perfection!

Cons:

I loved everything about the hotel and I would most definitely stay there again

2026-03-13 • via Nuitee
P
Peter • family_with_children • us
5
Very poor sound proofing but nice modern design
Pros:

Contemporary design & large room. Elevator. Very central to old town (next to Cathedral). Lovely roof top breakfast ( & bar etc)

Cons:

Very poor sound proofing. We could hear the next room's TV well into the night, so disturbed sleeping. In the morning, early street vehicle traffic noise due to single pain windows.

2026-03-07 • via Nuitee
R
Robert • couple • ec
9
2026-03-02 • via Nuitee
M
Michelle • family_with_children • dk
9
Excellent location with an amazing breakfast.
Pros:

Excellent location with an amazing breakfast. We reserved 3 bedrooms and all my family members were happy with their bedrooms.

We are very thankful with the personnel as one person got sick during the middle of the night and they helped us finding a pharmacy with delivery to the hotel. That said. It was a good experience specially because of the welcoming and helpful staff.

Cons:

The room (double deluxe), facing the main street, was a little noisy, as walls are thin.
It can be hard to sleep if the room above yours is noisy. So bring earplugs.
I spoke with the staff the day after and they asked us to call reception, if the room above us, makes loud noises outside the allowing time, so they can talk to them. That was a nice service from them.

And finally, there is not heat (as in most of hotel in Cuenca) however, based on price-quality, short stay and as it was only for sleeping, it was fine.

2026-02-27 • via Nuitee
D
Darwin • solo_traveller • ec
10
2026-02-08 • via Nuitee
A
Amaraica • family_with_children • ec
7
Pros:

Ubicacion

Cons:

Desayuno simple y parqueadero es pago y a 2 cuadras

2026-01-26 • via Nuitee
M
Melisa • couple • ch
10
2026-01-26 • via Nuitee
N
NICOLAS • couple • ec
10
Pros:

todo

Cons:

.

2026-01-19 • via Nuitee
T
Tavera • couple • us
10
2026-01-13 • via Nuitee
E
Eva • solo_traveller • nl
7
Prima hotel, maar te duur voor wat je krijgt.
Pros:

Comfortabel bed en ruime kamer, schoon, fijne badkamer.

Cons:

Het pand is een stuk ouder en minder goed onderhouden dan op de foto’s. De eerste kamer die we kregen had alleen een raam naar een binnenplaats en was heel donker en klein (tweepersoonkamer). De tweede kamer was mooi, maar heel luidruchtig (kamer met uitzicht op de kerk). Elke ochtend word je wakker van de kerkklokken en het geluid van straat, de ramen zijn niet geluidswerend, het lijkt alsof de ramen open staan ook al zijn ze dicht. Het ontbijt is matig, oud, zoet brood en weinig opties. Prijs kwaliteit verhouding is wat mij betreft niet goed, te duur voor wat het is.

2026-01-10 • via Nuitee
A
Andres • family_with_children • ec
7
Pros:

La ubicación

Cons:

No cumplió con lo que decia que tenia plancha y no habia

2026-01-07 • via Nuitee
C
Carolina • solo_traveller • ec
3
Pros:

El sitio al rededor del hotel

Cons:

Mucho ruido de la calle, no pudimos descansar, NO ES PARA $100 por noche, deberían poner ventanas apropiadas para descansar, las fotos no son las mismas que publican en algunas habitaciones

2026-01-06 • via Nuitee
P
parrales • couple • ec
7
Bueno
Pros:

El baño

Cons:

Falta de ventilación

2026-01-05 • via Nuitee
B
Benjamin • couple • ch
3
Never again
Cons:

Very very noisy, the windows could be made of paper and isolate more the noise from the street and the cathedral (bells ring for a full 5 minutes every hour as of 6am). The bedsheets had hair and the floor was not well cleaned upon our arrival. For a hotel charging 100$ a night in Cuenca this is just not acceptable and very little bang for your buck. Disappointing.

2026-01-03 • via Nuitee