Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Great location
Cons:
Cleanliness issues
Room comfort concerns

Categories

Cleanliness
8.2
Multiple mentions of cleanliness being adequate, but some notes on dirtiness.
Service
9.2
The staff were described as friendly and attentive in multiple reviews.
Location
9.2
Repeatedly praised for great location, especially near the historic center.
Room Quality
8.2
Variability in experience, with mentions of rooms lacking basic amenities or discomfort.
Amenities
8.7
Some amenities well-rated, but some issues with advertised features.
Value for Money
8.7
High prices noted but some found it justifiable based on location and service.
Food and Beverage
8.7
Food positively mentioned, though service hours and options had issues.
Overall Experience
8.7
Mixed reviews but higher points for location and staff; overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:15

Property Description

Explore Cuenca from Hotel Vaway

Convenient Location: With key attractions like Pumapungo Museum and Straw hat Museum just a stone's throw away, Hotel Vaway offers a prime location for exploring Cuenca.

Modern Amenities: Enjoy a comfortable stay with 24-hour front desk assistance, room service, and free WiFi. The rooms are equipped with all essentials including a flat-screen TV and a private bathroom.

Delicious Dining Options: Start your day with a delectable à la carte breakfast at the hotel's restaurant, setting the tone for a day of adventure in Cuenca.

Experience the best of Cuenca at Hotel Vaway. Book your stay now for an unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 399 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 8.7
M
Michelle family_with_children dk
9
Excellent location with an amazing breakfast.
Pros:

Excellent location with an amazing breakfast. We reserved 3 bedrooms and all my family members were happy with their bedrooms.

We are very thankful with the personnel as one person got sick during the middle of the night and they helped us finding a pharmacy with delivery to the hotel. That said. It was a good experience specially because of the welcoming and helpful staff.

Cons:

The room (double deluxe), facing the main street, was a little noisy, as walls are thin.
It can be hard to sleep if the room above yours is noisy. So bring earplugs.
I spoke with the staff the day after and they asked us to call reception, if the room above us, makes loud noises outside the allowing time, so they can talk to them. That was a nice service from them.

And finally, there is not heat (as in most of hotel in Cuenca) however, based on price-quality, short stay and as it was only for sleeping, it was fine.

2026-02-27 via Nuitee
D
Darwin solo_traveller ec
10
2026-02-08 via Nuitee
A
Amaraica family_with_children ec
7
Pros:

Ubicacion

Cons:

Desayuno simple y parqueadero es pago y a 2 cuadras

2026-01-26 via Nuitee
M
Melisa couple ch
10
2026-01-26 via Nuitee
N
NICOLAS couple ec
10
Pros:

todo

Cons:

.

2026-01-19 via Nuitee
T
Tavera couple us
10
2026-01-13 via Nuitee
E
Eva solo_traveller nl
7
Prima hotel, maar te duur voor wat je krijgt.
Pros:

Comfortabel bed en ruime kamer, schoon, fijne badkamer.

Cons:

Het pand is een stuk ouder en minder goed onderhouden dan op de foto’s. De eerste kamer die we kregen had alleen een raam naar een binnenplaats en was heel donker en klein (tweepersoonkamer). De tweede kamer was mooi, maar heel luidruchtig (kamer met uitzicht op de kerk). Elke ochtend word je wakker van de kerkklokken en het geluid van straat, de ramen zijn niet geluidswerend, het lijkt alsof de ramen open staan ook al zijn ze dicht. Het ontbijt is matig, oud, zoet brood en weinig opties. Prijs kwaliteit verhouding is wat mij betreft niet goed, te duur voor wat het is.

2026-01-10 via Nuitee
A
Andres family_with_children ec
7
Pros:

La ubicación

Cons:

No cumplió con lo que decia que tenia plancha y no habia

2026-01-07 via Nuitee
C
Carolina solo_traveller ec
3
Pros:

El sitio al rededor del hotel

Cons:

Mucho ruido de la calle, no pudimos descansar, NO ES PARA $100 por noche, deberían poner ventanas apropiadas para descansar, las fotos no son las mismas que publican en algunas habitaciones

2026-01-06 via Nuitee
P
parrales couple ec
7
Bueno
Pros:

El baño

Cons:

Falta de ventilación

2026-01-05 via Nuitee
B
Benjamin couple ch
3
Never again
Cons:

Very very noisy, the windows could be made of paper and isolate more the noise from the street and the cathedral (bells ring for a full 5 minutes every hour as of 6am). The bedsheets had hair and the floor was not well cleaned upon our arrival. For a hotel charging 100$ a night in Cuenca this is just not acceptable and very little bang for your buck. Disappointing.

2026-01-03 via Nuitee
G
Gabriela extended_group it
10
2025-12-26 via Nuitee
P
pablo family_with_children pt
10
Hermoso conocer la ciudad de Cuenca y mas aun hospedándose en Vaway
Pros:

Muy buen desayuno buffet y la puntualidad en los horarios se cumplió a cabalidad, se coincidió la estancia con las fiestas previas de navidad y por tal motivo la ubicación del hotel es extremadamente estratégica. Adicional desde la reserva el hotel estuvo pendiente de solucionar requerimientos y contestaba prono a mis preguntas, excelente experiencia.

Cons:

Lamentablemente llegamos muy temprano y no pudimos adelantar el check in al hotel sin embargo nos ayudaron encargando las maletas.

2025-12-19 via Nuitee
L
liliana family_with_children ec
10
2025-12-19 via Nuitee
J
janeth couple es
9
Recomendado
Pros:

La estancia fue cómoda adecuada para el descanso, dispusimos de agua y la posibilidad de preparar infusiones en la misma habitación. Desayuno bufet en una terraza de preciosas vistas.
La ubicación céntrica permite acceder a todos los posibles servicios de manera más inmediata.

2025-12-18 via Nuitee
G
Giler solo_traveller ec
10
2025-12-17 via Nuitee
R
Rick solo_traveller us
6
Okay nothing super great!
Pros:

Breakfast was no goo,d and I only ate one day, and there are outside options nearby which are much better for money and also much more delicious food.

Cons:

The room was comfortable overall—the bed was exceptionally comfortable, and the shower was excellent. I did want to share a few constructive suggestions with the owner and management that could further improve the guest experience.

The bathroom does not have an electrical outlet for a hairdryer or electric shaver, which makes grooming inconvenient, as the hairdryer has to be used near the bedside. Additionally, the small desk intended for laptop or writing use does not have a nearby power outlet, making it impractical for anyone who needs to work from the room.

Regarding breakfast, the $9.99 offering does not provide good value. Nearby cafés offer better-quality breakfasts for around $6.20, including freshly prepared food and fresh juices. It may be worth reconsidering or redesigning the breakfast option.

During my stay, the internet service was unavailable a few times; I’m not sure of the cause, but consistent connectivity is important, especially for business travelers.

That said, the staff was very helpful and caring, and the room, bed, and shower were genuinely pleasant. With a few improvements, this place has the potential to become a top choice. I wish you the best and would be happy to stay again in the near future.

2025-12-15 via Nuitee
K
Knapp couple us
8
Pros:

most all of it

Cons:

restaraunt good but overpriced

2025-12-12 via Nuitee
P
Pierina couple ec
8
Cómoda ubicación
Pros:

Ubicación

Cons:

Habitación a la calle

2025-12-10 via Nuitee
S
Sergio couple ec
7
Buen lugar
Cons:

La cama pudo ser más cómoda

2025-11-30 via Nuitee