Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Great location
Cons:
Cleanliness issues
Room comfort concerns

Categories

Cleanliness
8.2
Multiple mentions of cleanliness being adequate, but some notes on dirtiness.
Service
9.2
The staff were described as friendly and attentive in multiple reviews.
Location
9.2
Repeatedly praised for great location, especially near the historic center.
Room Quality
8.2
Variability in experience, with mentions of rooms lacking basic amenities or discomfort.
Amenities
8.7
Some amenities well-rated, but some issues with advertised features.
Value for Money
8.7
High prices noted but some found it justifiable based on location and service.
Food and Beverage
8.7
Food positively mentioned, though service hours and options had issues.
Overall Experience
8.7
Mixed reviews but higher points for location and staff; overall positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:15

Property Description

Explore Cuenca from Hotel Vaway

Convenient Location: With key attractions like Pumapungo Museum and Straw hat Museum just a stone's throw away, Hotel Vaway offers a prime location for exploring Cuenca.

Modern Amenities: Enjoy a comfortable stay with 24-hour front desk assistance, room service, and free WiFi. The rooms are equipped with all essentials including a flat-screen TV and a private bathroom.

Delicious Dining Options: Start your day with a delectable à la carte breakfast at the hotel's restaurant, setting the tone for a day of adventure in Cuenca.

Experience the best of Cuenca at Hotel Vaway. Book your stay now for an unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 418 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 8.7
J
Julio César • solo_traveller • co
10
Pros:

La ubicación es magnífica y la atención del personal es Genial

Cons:

N/A

2026-06-05 • via Nuitee
B
Bibizavala • couple • ec
7
El hotel excelente, el ruido excesivo
Pros:

La cama y almohadas super cómodas, la presión del agua buenísima y la vista desde el rooftop lo mejor.

Cons:

EL RUIDO. Es excesivo, nos hospedamos en la habitación 502 (piso 5) y escuchamos desde personas hablando en la calle, ruido de carros, música, gente de tours hablando en micrófono y campanas de la Iglesia muy fuerte bien temprano en la mañana (6 - 7 - 8am), todos los días.

2026-06-03 • via Nuitee
S
Sánchez • couple • ec
10
Muy bueno
Pros:

Bien

Cons:

Nada

2026-06-03 • via Nuitee
E
Ericka • solo_traveller • ec
9
2026-06-03 • via Nuitee
D
Daniel • couple • us
8
Morning shift lady in front desk , terrible !
Pros:

Location

Cons:

Elevator

2026-06-02 • via Nuitee
M
María Alejandra • couple • us
6
Pros:

The view was amazing.

Cons:

The staff acted weird when they figured we were two girls, it was even uncomfortable for them to help us to call a taxi, that made me feel me and my partner uncomfortable as we decided to Walk out with our luggage.

12 usd for breakfast but when we got up there it was almost empty …..

The view from the suite was beautiful tho.

2026-05-16 • via Nuitee
M
María Cristina • family_with_children • ec
8
Pros:

La verdad me quería quedar alli x la zona pero la.hab con vista a la cathedral no estaba disponible , las hab interiores te hacen sentir como en una caja

2026-05-13 • via Nuitee
C
Correa • solo_traveller • us
10
Pros:

Lindo lugar

Cons:

Todo bien bella ciudad

2026-05-02 • via Nuitee
J
Jacques • extended_group • ec
7
2026-04-29 • via Nuitee
J
Juan Pablo • solo_traveller • cl
10
Pros:

Instalaciones, rica pieza, rico restaurante.

Cons:

Todo ok

2026-04-24 • via Nuitee
L
lizeth • extended_group • ec
10
2026-04-24 • via Nuitee
C
Carol • family_with_children • ec
10
2026-04-13 • via Nuitee
P
Pablo • solo_traveller • ec
9
Cons:

Checking muy tarde 15h00 y checkout muy temprano 12h00

2026-04-12 • via Nuitee
C
Carol • family_with_children • ec
10
2026-04-10 • via Nuitee
A
Andreina • solo_traveller • ec
10
2026-03-31 • via Nuitee
D
Diego • family_with_children • ec
8
Pros:

La ubicación

Cons:

Mucho ruido exterior

2026-03-30 • via Nuitee
K
katie • couple • kr
4
Pésimo
Pros:

La ubicación .

Cons:

No tiene insonorización se escucha el ruido de la calle. No se puede dormir.

2026-03-28 • via Nuitee
M
María José • solo_traveller • ec
10
Confort total
Pros:

Moderno y cómodo!

Cons:

Todo excelente

2026-03-25 • via Nuitee
V
Victor Manuel • family_with_children • ec
7
Hotel de paso
Pros:

La ubicacion

Cons:

Hotel muy basico para el sector

2026-03-23 • via Nuitee
D
Diana • couple • ec
9
Contentos con mi esposo de la estadía, lo recomiendo
Pros:

La ubicación y desayuno buffet

Cons:

En el último
Piso el 6 se escuchaba ruido del restaurante de la terraza hasta que cerraran o abrieran

2026-03-20 • via Nuitee