Hotel Villas Santander

Hotels
7.4 (2015 reviews)
19 avenida 16-25 zona 10 Villas Santander , Guatemala , gt

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice breakfast
Cons:
Poor cleanliness
High number of stairs
Unpleasant room conditions

Categories

Cleanliness
5.73
Multiple mentions of poor cleanliness, unkempt rooms, and odors.
Service
8.7
General praise for staff friendliness and attention to guests.
Location
8.74
Frequently noted as convenient and strategically located.
Room Quality
5.69
Concerns about cleanliness and comfort, with comments on necessary improvements.
Amenities
6.72
Basic amenities noted, with some missing and others not functioning properly.
Value for Money
7.68
Mixed sentiments about value, with some mentioning the accommodation not matching expectations.
Food and Beverage
8.23
Positive mentions about food quality and service in the restaurant.
Overall Experience
7.7
Overall mixed sentiments, with several guests dissatisfied, but some did find positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:37

Property Description

Luxurious Accommodation with Modern Amenities
Hotel Villas Santander in Guatemala offers 4-star accommodation just 3.3 km from Popol Vuh Museum. Guests can enjoy a garden, free parking, and a restaurant on-site. The hotel also provides room service, free WiFi, and a 24-hour front desk for convenience.

Comfortable Rooms and Convenient Facilities
Each room at Hotel Villas Santander features a private bathroom with free toiletries. Some rooms even come with a kitchenette including a fridge. Bed linen and towels are provided in every room, ensuring a comfortable stay for all guests.

Convenient Location for Exploring
With National Palace Guatemala and Miraflores Museum within 8 km and La Aurora Airport just 6 km away, Hotel Villas Santander is the perfect base for exploring the cultural and historical attractions of Guatemala City.

Book your stay at Hotel Villas Santander for a memorable and convenient experience in Guatemala!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 2015 reviews
Cleanliness: 5.73
Service: 8.7
Location: 8.74
Room Quality: 5.69
Amenities: 6.72
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 7.7
S
Sonia • family_with_children • us
10
2026-06-05 • via Nuitee
C
Cucul • solo_traveller • gt
10
2026-06-05 • via Nuitee
C
Cucul • solo_traveller • gt
10
2026-06-05 • via Nuitee
A
Ana • solo_traveller • gt
7
2026-06-04 • via Nuitee
C
Carlos René • solo_traveller • gt
10
Pros:

Lo limpio que estaba

Cons:

El frío

2026-06-04 • via Nuitee
P
PEREZ • solo_traveller • gt
10
2026-06-04 • via Nuitee
L
Lucia • solo_traveller • pa
8
Pros:

Muy amables todo limpio

Cons:

Nos tocó un cuarto al final y era incómodo al momento de subir y bajar maletas

2026-06-04 • via Nuitee
M
Marcus Vinicius • solo_traveller • br
10
2026-06-04 • via Nuitee
V
Viajero • solo_traveller • cl
10
Pros:

Buena ubicación.

Cons:

Todo bien.

2026-06-04 • via Nuitee
M
Maglis Elizabeth • solo_traveller • gt
9
2026-06-03 • via Nuitee
A
Arévalo • couple • gt
5
Puede mejorar
Pros:

La ubicación muy buena, camas cómodas.

Cons:

Se encontraba sucio el baño, debajo y detrás de las camas y no había agua caliente.

2026-06-01 • via Nuitee
C
Calmo • solo_traveller • gt
10
Pros:

El personal muy amable,

Cons:

Habian hormiguitas en la cama y una quesadilla qué teniamos en la mochila se hecho a perder porque se super lleno de las mismas, y solo había una toalla para bañarnos.

2026-06-01 • via Nuitee
A
Arlett • solo_traveller • gt
4
Pros:

La comida es buena

Cons:

La areas estaban suciasy, llenas de polvo

2026-06-01 • via Nuitee
K
Kelvin Isrrael • solo_traveller • gt
10
Pros:

Servicio

Cons:

Nada

2026-05-31 • via Nuitee
P
Palmina • couple • us
1
A bed to sleep in
Pros:

Not what I expected

Cons:

Not as advertised

2026-05-31 • via Nuitee
P
Philip Pongratz • couple • at
2
Pros:

/

Cons:

Chipsbrösel mit Ameisen am Boden, Haare am Polster und in der Dusche, ein Fenster ging in die Garage, das andere auf den öffentlichen Gang auf Bodenhöhe, es war also nicht möglich, die Fenster zu verwenden und die Vorhänge mussten immer zu sein.
Personal spricht kein Wort englisch.
Sehr laut und hellhörig in der Nacht
Unangenehmer Geruch

2026-05-31 • via Nuitee
G
Guerra • extended_group • gt
6
2026-05-30 • via Nuitee
V
Vargas • couple • cr
8
2026-05-30 • via Nuitee
V
Vinicio • solo_traveller • us
1
Pros:

No me gustó porque dice dos reservaciones por error en la primera fue la tarjeta rechazada y logré hacer otra y después me apareció doble transacción en el banco no lo recomiendo no lo ayudan en nada unos problemas que importa el dinero y no aceptan un mínimo error todos somos seres humanos que cometemos un mínimo error pero yo no lo acepta no lo recomiendo

Cons:

Nada el servicio al cliente pésimo no te ayudan en nada si un error

2026-05-29 • via Nuitee
O
Olga Marína • solo_traveller • us
1
Pros:

No ayudan en las reservación

Cons:

Pésimo

2026-05-29 • via Nuitee