Jumbaktas Astana Hotel

Hotels
8.3 (155 reviews)
Karasakal Erimbet Street, 65 , Astana , kz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Large rooms
Helpful staff
Good location
Spa quality
Cons:
Missing amenities
Room issues
Service delays

Categories

Cleanliness
7.53
Issues with cleanliness noted in some reviews, such as old carpets and furniture.
Service
9
Positive sentiment regarding helpful staff and good service, with some exceptions.
Location
9.04
Good location mentioned multiple times as a strong positive.
Room Quality
7.49
Mixed reviews on room quality; issues with amenities like hot water in bathrooms.
Amenities
8.02
Positive mentions of amenities like the spa, but issues with availability noted.
Value for Money
8.48
Generally favorable sentiment but some concerns about specific amenities.
Food and Beverage
8.53
Not explicitly mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
8.3
Mixed experiences expressed, but overall positive sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:31

Property Description

Luxurious Interiors and Free WiFi
Enjoy the blend of luxury and modernity at Jumbaktas Hotel Astana, just minutes away from the city center. The spacious rooms boast elegant decor and are equipped with all the comforts you need, including free WiFi and a flat-screen TV.

Delicious Dining Options
Start your day with a delicious breakfast and savor a variety of Kazakhstani and European dishes throughout your stay. Indulge in exquisite culinary experiences without leaving the hotel.

Convenient Location and Entertainment
Located near popular shopping and entertainment centers, the hotel offers easy access to Han Shatyr and Sary Arka. Unwind with a game of billiards or explore the city effortlessly with shuttle services to the airport and train station.

Book your stay at Jumbaktas Hotel Astana now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People 7 years old and over stay for KZT 13,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 155 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.3
A
Arman • couple • kz
10
2026-04-15 • via Nuitee
Айнур • solo_traveller • kz
5
Pros:

Прокурено, коридоры пахнут сигаретами, работник шумел ремонтными работами занимался прямо у моей двери

2026-04-14 • via Nuitee
A
Audzeyenka • solo_traveller • by
10
2026-04-14 • via Nuitee
Z
Zhetpis • couple • kz
4
2026-04-06 • via Nuitee
Кошелев • family_with_children • kz
8
Pros:

Хороший номер, санузел, отличная удобная кровать и подушки.
Отличные завтраки. Удобное расположение отеля, есть где погулять и покушать вечером

Cons:

Нехватало хорошего мыла для рук. Отсутствовал хороший шампунь. Был не очень хороший гель для душа и кондиционер для волос.

2026-04-04 • via Nuitee
Калижан • couple • kz
10
2026-03-29 • via Nuitee
M
Magdalina • family_with_children • kz
10
2026-03-27 • via Nuitee
A
Amirgaliyeva • solo_traveller • kz
10
2026-03-27 • via Nuitee
F
Fidel • solo_traveller • es
8
Pros:

La localización y el tamaño de los cuartos

Cons:

Las almohadas son incomodisimas, son muy altas y no se puede dormir en ellas

2026-03-25 • via Nuitee
F
Fidel • solo_traveller • es
9
Pros:

La ubicación y el tamaño de las habitaciones

Cons:

Las almohadas son demasiado altas, realmente incómodas, no pude usarla para dormir

2026-03-25 • via Nuitee
Алихан • couple • kz
8
2026-03-24 • via Nuitee
A
Amirgaliyeva • couple • kz
7
2026-03-20 • via Nuitee
V
Vladimir • solo_traveller • kz
10
👍👍👍👍👍👍
Pros:

👍👍👍👍

Cons:

👍👍👍👍

2026-03-17 • via Nuitee
Асель • family_with_children • kz
10
Pros:

Большой и чистый номер. Была в очень холодный период и в номере было прохладно. По просьбе сразу принесли обогреватель.
Очень понравилось СПА! На ресепшене выдали ваучеры, за вход в СПА зону на человека вышло 10000 ₸. На первом этаже огромный бассейн, температура 28,5 градусов. На втором этаже сауны, хамамы, солевая комната, джакузи, комната отдыха. С огромным удовольствием провела там полдня. В ресторан ходили на завтрак. Красивое пространство, отличный выбор. Расположение отличное, красивый вид из окна.

2026-03-12 • via Nuitee
S
Stefania • couple • de
9
2026-03-12 • via Nuitee
M
Muras • couple • kg
7
Pros:

Чисто, уютно, в центре!

Cons:

Скудное меню утром для держащих пост в месяц Рамадан!

2026-03-06 • via Nuitee
R
Rahim Khan • family_with_children • kz
10
Pros:

Все хорошо

2026-02-25 • via Nuitee
A
Aleksandr • family_with_children • ru
9
2026-02-23 • via Nuitee
O
Olga • solo_traveller • cz
9
2026-02-23 • via Nuitee
Максим • couple • ru
3
Shitty stay
Pros:

Nothing

Cons:

No pool they lie that they have one, dim lie inside, bad service

2026-02-12 • via Nuitee