Serai Hotel

Hotels
8.7 (862 reviews)
Mithat Paşa Caddesi Yılmazlar Han Apartmanı No: 21/101 , Istanbul , tr

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.55
Reviews indicated dirty bathrooms and unclean linens.
Service
9.55
Staff were frequently praised for their friendliness and helpfulness.
Location
9.55
Multiple reviews highlighted the excellent location near key attractions.
Room Quality
8.05
Room quality varied; some comments on small sizes and damage.
Amenities
9.05
Standard amenities for a hotel of this tier.
Value for Money
9.05
Good value for the price according to several reviews.
Food and Beverage
7.55
Breakfast was noted as simple and lacking variety.
Overall Experience
9.25
Overall, guests expressed satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:54

Property Description

Luxurious Accommodation:
Serai Hotel, located in Istanbul, offers air-conditioned rooms with modern amenities such as a desk, minibar, and flat-screen TV. Each room is designed for comfort and relaxation, ensuring a pleasant stay for every guest.

Convenient Services:
Enjoy the convenience of concierge services, room service, and a 24-hour front desk at Serai Hotel. The staff is dedicated to making your stay memorable by organizing tours and providing assistance whenever needed.

Prime Location:
Situated near major attractions like Blue Mosque and Hagia Sophia, Serai Hotel is the perfect choice for travelers interested in exploring Istanbul's rich history and culture. With easy access to landmarks and the airport shuttle service, your stay at Serai Hotel will be both enjoyable and hassle-free.

Book your stay at Serai Hotel now and experience luxury and convenience in the heart of Istanbul!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.7
Based on 862 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 7.55
Overall Experience: 9.25
P
Paola SIlverii solo_traveller it
10
Pros:

Un ottimo hotel, in zona centrale per poter raggiungere diverse zone di Istanbul. Il personale è stato molto accogliente, pronto a venire incontro a qualsiasi esigenza, in particolare Okam e Susana. Stanze molto pulite e confortevoli.

Cons:

Nulla, tutto è andato a meraviglia.

2026-06-27 via Nuitee
A
Asli solo_traveller tr
10
2026-06-26 via Nuitee
Акку couple kz
10
Pros:

Очень уютный, комфортный отель. Очень дружелюбные сотрудники. Девушка на ресепшене Сюзанна вам респект❤️

2026-06-25 via Nuitee
A
Alper couple de
10
Sicher sauber und günstig
Pros:

Also die Lage war extrem gut zum Zimmer kann man sagen es ist nicht groß aber hat alles was man benötigt zudem ist das Bett auch sehr bequem gewesen jedoch am allerbesten hat mir der Empfang im Hotel Gefallen. Empfangen wurden wir von Okan und im weiteren Verlauf haben wir Engin kennengelernt die beiden haben uns wirklich sehr gut behandelt und waren immer zur Stelle bei jedem Anliegen, Problem oder ähnlichem ich habe mich sehr wohl gefühlt und würde aufjedenfall bei meinem nächsten Besuch das Serai Hotel nochmal buchen! An den Betreiber des Hotels kann ich nur weitergeben das er super Personal vor Ort hat und sich mit dem beiden Jungs wirklich mehr als glücklich schätzen kann.

Cons:

Alles war top

2026-06-25 via Nuitee
R
Rad family_with_children de
8
Great for couples, but the rooms may feel a little cramped for families.
Pros:

The staff were very friendly and welcoming. The hotel's location was excellent, with great accessibility and very convenient access to public transportation.

Cons:

The room was a bit smaller than expected, especially for a family with a young child. My wife, our 3-year-old child, and I stayed there, and the available baby cot was designed for children up to 2 years old. Even so, accommodating the cot in the room was challenging, and it left very limited space for moving around comfortably.

2026-06-25 via Nuitee
A
Akbota couple kz
10
Pros:

Мы останавливались здесь неделю, все кто тут работают вежливые, готовы всегда помочь, показать, завтраки вкусные. Спасибо Сюзанна, Екин, Окан🙌🏻Расположение хорошее, потому что рядом за гранд базаром есть небольшой базар где в основном местные закупаются по мелочам, что является плюсом. В целом, цена хорошая, учитывая расположение

Cons:

Минусов нет)

2026-06-24 via Nuitee
C
CHORNOBAI solo_traveller ua
9
Pros:

Розташування дуже зручне, поруч зупинка трамвая, до центру можна дійти пішки. Привітний персонал.

Cons:

Сніданок дуже скромний, у ванній немає гачків, щоб повісити рушник.

2026-06-22 via Nuitee
S
Samia extended_group es
8
Good staff
Pros:

Friendly and so helpful staff in the reception from the time we arrived they helped us, Suzanne was so nice and always with a smile and willing to help.
And good location.

Cons:

The breakfast could be better, always the same thing.

2026-06-22 via Nuitee
J
Juan Antonio solo_traveller es
5
Bien si buscas algo económico.
Pros:

La ubicación es excelente, cerca de los monumentos importantes. A 100 metros hay una línea de tranvía. El personal de limpieza fue muy amable. Los recepcionistas muy profesionales y serviciales. Lo mejor de la habitación fue la cama. Muy cómoda. El desayuno bien aunque repetitivo. El café regular y hubiera venido bien un tostador para el pan porque estaba demasiado blando y no se podía masticar bien.

Cons:

La habitación es muy pequeña, prácticamente no te podías mover con las maletas pero si solo vas a dormir, bien. El baño está bien de tamaño pero a la mampara le faltaba una puerta y se salía el agua. La ducha no tenía soporte superior y tenías que tenerla con la mano, aunque había una ducha de lluvia, no funcionaba. Las juntas de los azulejos con un poco de moho.

2026-06-22 via Nuitee
D
djia solo_traveller dz
4
2026-06-21 via Nuitee
N
Nasritdinov solo_traveller uz
10
Pros:

Great location and value for money hotel. Susan and Okan at the reception were very kind and helped a lot. Thank you guys!

2026-06-20 via Nuitee
S
Sanela couple ba
10
Pros:

Konum çok iyiydi, çalışanlar güller yüzlü 🥰
temizlik kadınlara ve bütün personeller her şey için çok teşekkür ediyoruz.

2026-06-20 via Nuitee
M
MJ solo_traveller es
4
Pros:

La ubicación es excelente y el personal super amable.

Cons:

Desayuno poco variado, habitación super pequeña, no se correspondía con la de las fotos, en la descripción ponía vistas a la ciudad y por nuestra ventana se veía la parte trasera del edificio con conductos de aire, salida de humos, humedades...
Es verdad que sólo íbamos para dormir y que cuando la reservamos el precio estaba bastante bien.

2026-06-20 via Nuitee
L
Leo solo_traveller it
10
Pros:

I had a wonderful stay at Sedai Hotel and was very satisfied with my experience. The staff were exceptionally friendly, welcoming, and always ready to help with anything I needed. Their kindness and professionalism made me feel comfortable throughout my stay.

The breakfast was also excellent, with a good variety of fresh and delicious options. The overall service was outstanding, and I truly appreciated the warm hospitality of the entire team.

I highly recommend this hotel and would gladly stay here again in the future. Thank you for making my stay so enjoyable!

2026-06-18 via Nuitee
I
Issiaga kabele solo_traveller fr
10
Pros:

Je suis très content de mon séjour à l’hôtel. L’emplacement est excellent et l’accueil a été très chaleureux. Le personnel, aussi bien les femmes que les hommes, a été très gentil et toujours prêt à aider.

Merci pour votre professionnalisme et votre gentillesse. Je reviendrai avec grand plaisir.

À bientôt !

2026-06-18 via Nuitee
A
Alessa solo_traveller it
10
🤩
Pros:

The hotel was excellent. We stayed for only one night during a layover and chose it based on our travel agency’s recommendation. We were very pleased with the comfort of the hotel and the kindness of the staff. If we visit Istanbul for a longer vacation in the future, we would definitely love to stay here again.

Thaks

2026-06-18 via Nuitee
L
Liović family_with_children hr
10
Osoblje je izvrsno!
Pros:

Osoblje je najbolji dio hotela, svi su jako ljubazni. Meni najdrazi je gospodin Okan koji je spreman u bilo koje vrijeme pomoci i skuhati caj ili kavu. Lokacija je odlicna, sve je blizu. Sobe su manje od ocekivanog, osim kreveta i jednog ormara nema nista drugo ali nama nije bio problem jer smo u sobi samo spavali. Ukoliko vam mala soba ne smeta, toplo preporucam. Dorucak je solidan za cijenu nocenja.

2026-06-18 via Nuitee
G
Gaia solo_traveller it
10
Pros:

My family and I stayed at Serai Hotel and had a wonderful experience. From the moment we arrived, the staff were friendly, welcoming, and always ready to help. One gesture that we especially appreciated was that they upgraded our room to a larger and more comfortable one so that our family could enjoy a more pleasant stay.

The staff were attentive and professional throughout our visit. The breakfast was delicious, with a good variety of options, and the overall cleanliness and comfort of the hotel exceeded our expectations. We felt truly welcomed and cared for during our stay. We left with great memories and would definitely choose this hotel again in the future. Thank you to the entire team for their outstanding hospitality.

2026-06-18 via Nuitee
G
g-v solo_traveller bg
7
2026-06-17 via Nuitee
L
Lisanne couple nl
4
Friendly staff, room is like staying in a cheap hostel
Pros:

The staff is incredibly friendly and helpfull. You feel very welcome. The hotel is wel located in a semi-quiet street. Short walking distance to public transportation and easy to walk to main sightt like Palace, Blue mosque etc.

Cons:

1. The size of the room: it is very very small. There is no space to leave your suitcase. We brought 2 small carry on suitcases and had to stand besides the bed, having to slide out of the bed.
2. The bed is tiny (140cm) and mattress is uncomfortable. We left after 1 night (booked 3 nights) because of this
3. The ventilation / airco had lots of dust. Wasn't cleaned well.

2026-06-17 via Nuitee