Serai Hotel

Hotels
8.7 (930 reviews)
Mithat Paşa Caddesi Yılmazlar Han Apartmanı No: 21/101 , Istanbul , tr

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.55
Reviews indicated dirty bathrooms and unclean linens.
Service
9.55
Staff were frequently praised for their friendliness and helpfulness.
Location
9.55
Multiple reviews highlighted the excellent location near key attractions.
Room Quality
8.05
Room quality varied; some comments on small sizes and damage.
Amenities
9.05
Standard amenities for a hotel of this tier.
Value for Money
9.05
Good value for the price according to several reviews.
Food and Beverage
7.55
Breakfast was noted as simple and lacking variety.
Overall Experience
9.25
Overall, guests expressed satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:54

Property Description

Luxurious Accommodation:
Serai Hotel, located in Istanbul, offers air-conditioned rooms with modern amenities such as a desk, minibar, and flat-screen TV. Each room is designed for comfort and relaxation, ensuring a pleasant stay for every guest.

Convenient Services:
Enjoy the convenience of concierge services, room service, and a 24-hour front desk at Serai Hotel. The staff is dedicated to making your stay memorable by organizing tours and providing assistance whenever needed.

Prime Location:
Situated near major attractions like Blue Mosque and Hagia Sophia, Serai Hotel is the perfect choice for travelers interested in exploring Istanbul's rich history and culture. With easy access to landmarks and the airport shuttle service, your stay at Serai Hotel will be both enjoyable and hassle-free.

Book your stay at Serai Hotel now and experience luxury and convenience in the heart of Istanbul!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.7
Based on 930 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 7.55
Overall Experience: 9.25
M
Manroufou couple fr
10
Très agréable
Pros:

Hôtel bien placé pour les visites, à proximité des monuments (Grand Bazar, mosquée bleue), et de la mer
Vu sur la mer pendant le petit déjeuner

Cons:

Un grand merci à toute l'équipe de l'hôtel ! Le personnel est souriant, aimable, disponible, très serviable et d'une grande gentillesse. Leur professionnalisme et leur bonne humeur ont largement contribué à rendre notre séjour très agréable
Nous nous sommes sentis les bienvenus dès notre arrivée.

2026-07-25 via Nuitee
U
Ultugan couple kz
10
Pros:

Персоналы вежливые, помогают всегда и во всем. Отель аккуратный, чистый, расположение идеальное 👍🏻☺️ Сюзана супер, помогла во всем 😗

2026-07-25 via Nuitee
S
SOFIA couple md
10
Pros:

Уютный, комфортный номер, красивый вид с террасы на завтраке. Отличный персонал, очень дружелюбны и помогают

2026-07-24 via Nuitee
M
Merzak solo_traveller dz
10
Pros:

Tout est bon merci

2026-07-23 via Nuitee
V
Vrincianu solo_traveller ro
10
Pros:

It was a pleasure to stay at this hotel. Everything was exceptional, especially Mrs. Susan at the reception is a sweet woman and helps you whenever you need it. The only downside is that there were repairs being made in the area and it was noisy at night, but even so, if I were to come again, I would stay here again.
Thank you again for everything, Mrs. Susan!!!🥰🥰🥰🥰 It was a pleasure to meet you! Harika kadinsin😊😊

2026-07-19 via Nuitee
S
Sarah couple fr
8
Pros:

Nous avons passé un agréable séjour au Serai Hotel.

L’emplacement est sans aucun doute l’un des grands points forts de cet hôtel : il est idéalement situé, juste à côté du tram, du Grand Bazar, de Sultanahmet et de nombreux sites incontournables d’Istanbul. Tout est à proximité, ce qui permet de découvrir la ville très facilement, même à pied.

Le rapport qualité-prix est difficile à battre, avec des tarifs très intéressants pour un emplacement aussi central. Nous remercions toute l’équipe, qui est très accueillante, souriante et toujours disponible pour aider afin de rendre le séjour le plus agréable possible.

Nous recommandons cet hôtel aux voyageurs qui souhaitent séjourner au cœur d’Istanbul et profiter pleinement de leur visite.

Petite suggestion d’amélioration concernant le petit-déjeuner : il serait encore plus apprécié avec quelques ajouts comme du pain turc (simit), du yaourt turc et davantage de choix de fruits.

2026-07-18 via Nuitee
V
Vlad solo_traveller ro
4
2026-07-18 via Nuitee
B
Bouzouidja solo_traveller dz
10
Pros:

Suzan, the Hotel Manger at Serai Hotel, is very professional, helpful, and welcoming. Thank you for your excellent service.☺️






Personnel accueillant et gentil chambre propre

2026-07-18 via Nuitee
Мартыненко couple ua
10
Highly recommended: great location, clean, and very welcoming staff!
Pros:

A wonderful hotel, everything was perfect! The location of the hotel is also great, with plenty of places to eat and even small grocery stores nearby. After long walks around the city, it was a pure pleasure to return to our room. It was always clean, and the housekeeping was excellent. The staff is incredibly friendly and helpful; all our requests were fulfilled instantly. Special thanks to Suzanna for her amazing hospitality and care!! The breakfasts were very good and tasty, and having fresh watermelon was a great bonus. I highly recommend this hotel to anyone who values comfort and great service.

2026-07-17 via Nuitee
E
Efendija solo_traveller xk
8
2026-07-17 via Nuitee
A
Aruzhan couple kz
10
Pros:

We stayed for 3 nights and hotel location is very nice. Just walking distance to the Grand Bazar. Stuff’s very friendly. Especially Susana ! She’s awesome and willing to assist us . I’m satisfied with service.

2026-07-16 via Nuitee
A
Al Bida couple de
8
Nice Staff, good location, air conditioner. Bad View and small room
Pros:

The staff were very friendly and helpful. The room had air conditioning, which was great, and the location was excellent. The breakfast is not the best.

Cons:

The room was quite small, and the view wasn’t very nice. I also missed a towel hanger in the bathroom, and the floor could have been cleaner.

2026-07-16 via Nuitee
Мухамадиева couple kz
10
Pros:

Барлығы жақын, тамақтары дәмді, өте сыпайы түрде қарсы алды. Бөлмелерінде ешқандай жаман иіс жоқ. Оприятно и чисто) Сюзаннаға көп рақмет)

2026-07-16 via Nuitee
S
Sara solo_traveller nl
10
2026-07-13 via Nuitee
S
Sofia couple sk
8
2026-07-12 via Nuitee
A
Andreea extended_group ro
10
A very nice place! Susan is a very warm and helpful person
Pros:

Very close to the Grand Bazaar.

2026-07-12 via Nuitee
C
Carla couple es
10
Experiencia muy positiva!
Pros:

Nada malo que decir sobre la estancia. La habitación pequeña pero acogedora, el desayuno en la séptima planta con vistas al Mar de Marmara, ubicación céntrica y sobretodo, muy buen trato del personal. En especial, Okan y Susan que han sido muy amables y atentos con nosotras a lo largo de nuestra estancia. 100% recomendado!

2026-07-12 via Nuitee
A
Abolfazl couple gb
10
Very nice staff
Pros:

Locations

2026-07-11 via Nuitee
R
Raluca Ana-Maria couple ro
7
Pros:

Am stat 4 nopți la Serai Hotel și am avut o experiență plăcută. Vrem să îi mulțumim în mod special lui Okan, recepționerul hotelului.

A fost mereu foarte amabil, zâmbitor și disponibil să ne ajute cu orice am avut nevoie. Ne-a oferit informații utile, ne-a răspuns la toate întrebările și ne-a făcut să ne simțim bineveniți pe toată durata șederii. Okan este un angajat dedicat și profesionist, iar astfel de oameni merită apreciați și recompensați pentru munca pe care o fac.

Per total, am avut o ședere frumoasă și îi mulțumim încă o dată lui Okan pentru profesionalismul și amabilitatea de care a dat dovadă.

Cons:

Ca sugestie de îmbunătățire, considerăm că micul dejun ar putea fi mai diversificat, iar camerele ar beneficia de câteva renovări și mici îmbunătățiri, deoarece unele elemente par puțin învechite.

2026-07-11 via Nuitee
A
Anel couple kz
10
Pros:

Останавливались в данном отеле на 5 дней. Очень уютный, чистый номер, есть всё необходимое. Уборку делают каждый день. Завтраки вкусные. Основные достопримечательности в пешей доступности. В пяти минутах трамвайная линия Т1.
Хочется выразить благодарность сотрудникам ресепшена Сюзанне и Энгину за качественную работу, вежливость и готовность помочь в любой ситуации. Однозначно советую.

Cons:

Всё понравилось

2026-07-11 via Nuitee