Hacienda Morelos Beachfront Hotel

Hotels
7.9 (397 reviews)
Av. Rafael Melgar lote 5 MZA 2 SMZA 1 , Puerto Morelos , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Poor room maintenance
Uncomfortable beds
Issues with cleanliness

Categories

Cleanliness
7.04
Reviews mentioned cleanliness positively; however, issues with hot water were noted.
Service
8.51
Generally positive with some complaints about rudeness from front desk staff.
Location
9.05
Multiple reviews praised the location as excellent, beachfront access and proximity to other amenities.
Room Quality
7.5
Inconsistent feedback on room quality; some rooms were noted as poorly maintained.
Amenities
7.53
Amenities were adequate but there were complaints about beds and room facilities.
Value for Money
7.49
Some reviews indicate that the price was higher than expected for room quality.
Food and Beverage
8.04
The restaurant received positive feedback, though the food quality was described as average.
Overall Experience
8.01
Guests expressed a mix of satisfaction but highlighted issues affecting the overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:18

Property Description

Luxurious Beachfront Hotel with Stunning Sea Views

Tropical Comforts: Each room at Hotel Hacienda Morelos is equipped with air conditioning and features private bathrooms with a shower and toilet for your convenience.

Dining and Entertainment: Enjoy the convenience of a fully stocked on-site bar, and explore a variety of dining options just steps away from the hotel.

Adventure Awaits: Dive into the crystal-clear waters with snorkeling and diving activities arranged by nearby agencies. Explore the nearby ancient ruins of Tulum or take a short drive to Playa del Carmen for shopping and sightseeing.

Experience the ultimate beachfront getaway at Hotel Hacienda Morelos - Book now for an unforgettable stay!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 397 reviews
Cleanliness: 7.04
Service: 8.51
Location: 9.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.49
Food and Beverage: 8.04
Overall Experience: 8.01
S
sandrine • solo_traveller • fr
8
2026-07-25 • via Nuitee
D
Dunya • family_with_children • nl
7
2026-07-23 • via Nuitee
I
Isabel • extended_group • pa
10
Relajacion
Pros:

La vista que tenia la habitación y su balcón. La atención de todos, sobre todo la que nos recibió Leslie super amable que hace sentir en casa

2026-07-23 • via Nuitee
N
Nele • couple • be
7
2026-07-22 • via Nuitee
C
Christelle • family_with_children • fr
9
2026-07-20 • via Nuitee
L
Laura • family_with_children • us
10
Pros:

Location, amenities, view

2026-07-15 • via Nuitee
R
Rebecca • extended_group • be
8
Pros:

La situation en bord de plage
Le restaurant attenant à l’hôtel
Le parking très pratique
Le personnel serviable

Cons:

Les matelas vraiment très très durs (et pourtant j’aime qu’ils soient fermes)

2026-07-13 • via Nuitee
S
sandra • couple • us
8
Would stay here again. It was great value . We also paid for a late checkout, 5pm.
Pros:

Location was fantastic! Room was fine. We had a very budget rate so we didn’t have the best view but we could see the ocean

Cons:

Coffee would run out early, not the end of the world as there are plenty of places to get coffee. There is a great grocery store right across the street

2026-07-11 • via Nuitee
B
Brænden • solo_traveller • no
8
Pros:

Location var fantastisk og nydleig mat i restuaranten og veldig god service. Vi fikk hjelp til å bære opp bagasjen, det var veldig bra.

Cons:

Veldig hard seng. De hadde ikke bagasjerom og det var dyrt å kjøpe senere utsjekk. Det var også unødvendig å ta depositum for hårføner og strandgåndkle synes vi.

2026-07-09 • via Nuitee
M
Maik Ahlers • solo_traveller • de
7
2026-07-07 • via Nuitee
Élisabeth • extended_group • fr
9
Chambre avec vue sur la mer
Pros:

Emplacement en bord de plage, central, piscine en bord de plage, grande chambre avec balcon donnant sur la mer, matelas confortable fermé

Cons:

Lit en140: trop petit pour 2, mobilier un peu désuet,

2026-07-02 • via Nuitee
J
Jeffrey • extended_group • us
8
Good enough!
Pros:

Booking

Cons:

Terrible WiFi despite advertising heavily, no coffee until 0730!

2026-07-01 • via Nuitee
L
Laura D • couple • us
10
Very pleasant
Pros:

Great restaurant on site and the pool was nice

Cons:

If I have to list something it would be the bathroom lighting but not a deal breaker.

2026-06-29 • via Nuitee
Y
Yordanka • couple • es
5
If you don’t care about cleaning in exchange of a beautiful view this is your place
Pros:

Beautiful view but .. cleaning “0”

Cons:

Viejo y sucio! Cabellos en la cama..
ademas cuando nos íbamos el personal no quiso abrir las dos puertas del garaje alegando que una estaba rota ( el día anterior ambas estaban abiertas) lo cual nos obligo a hacer varias maniobras para salir y evitar dañar el coche de alquiler.

2026-06-22 • via Nuitee
A
arnaud • solo_traveller • fr
9
Pros:

Un tres bel accueil de la part du réceptionniste. Cela devient rare d’avoir un sourire et de la bonne humeur.
Chambre propre. Il manque cependant un micro onde.
Nous sommes alles au restaurant qui propose des menus abase de poissons. Et le petit déjeuner est vraiment au top. Nous nous sommes régalé avec les assiettes de fruits et le pain perdu a la cannelle. A la fois copieux et raffiné. Il y a un supermarché juste en face.
Bien situé et parking sécurisé

Cons:

Rien à dire. C’etait parfait. Merci

2026-06-19 • via Nuitee
J
jaime • solo_traveller • cl
9
2026-06-14 • via Nuitee
I
Ivann • solo_traveller • mx
10
2026-06-14 • via Nuitee
S
Stephanie • couple • gb
8
2026-05-25 • via Nuitee
A
Anita • solo_traveller • ch
10
Sehr empfehlenswert
Pros:

Schöner Strand, leider auch mit Braunalgen, aber nicht so schlimm wie andernorts, gute Zimmer mit Meerblick, tolles Restaurant mit traumhafter Kulisse und hervorragendem Essen zu normalen Preisen, alles sehr empfehlenswert, Puerto Morelos ist ein sehr schönes Städtchen

2026-05-15 • via Nuitee
Y
Yann40560 • solo_traveller • fr
5
Beaucoup trop cher pour la prestation !
Pros:

Pas grand chose

Cons:

Me retrouver dehors à 22h20 s'as pouvoir rentrer , le portail qui ne s'ouvre pas à note départ alors que nous avions un avion. La douche qui éclabousse tout et l humidité de la chambre, la vue sur les bateaux et Sargasses. L'absence déjà potable et juste un verre de disponible dans la chambre sans eau potable ....

2026-05-13 • via Nuitee