Gokai Hotel

Hotels
8 (17 reviews)
Бауыржана Момышулы проспект, 24 Юго-Восток(правая сторона) м-н, Алматы район, , Astana , kz

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Big breakfasts
Cons:
Poor cleanliness
Bad service
Overpriced for value

Categories

Cleanliness
6.25
The room was cleaned only once after demanding it, and cleanliness was a major issue.
Service
9.25
The staff were described as friendly and helpful, but there were issues with the service during the stay.
Location
8.25
The location is not ideal for walking to main sites but is accessible by taxi.
Room Quality
8.25
Rooms are spacious, but curtains do not block sunlight.
Amenities
8.75
Basic amenities were not meeting expectations, such as the coffee and restaurant claims.
Value for Money
7.25
Felt overpriced due to service and cleanliness issues.
Food and Beverage
8.75
Breakfast was good, but there were noted issues with quality and variety.
Overall Experience
7.25
Overall dissatisfaction due to service and cleanliness overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Modern Accommodations
Gokai Hotel, nestled in Astana, offers contemporary rooms with city views, equipped with free WiFi, flat-screen TVs, and stylish amenities like minibars and free toiletries.

Convenient Facilities
Enjoy the convenience of express check-in/out, a 24-hour front desk, and a shared lounge at Gokai Hotel. The hotel also features a bar, perfect for unwinding after a day of exploring the nearby Bayterek Monument and Khazret Sultan Mosque.

Ideal Location
With Expo 2017 Astana just 9.2 km away and the airport within easy reach, Gokai Hotel is the perfect choice for travelers seeking comfort and accessibility in Astana. Book your stay now to experience the best of what the city has to offer.

Important information:

This property is located in a pedestrian-only zone.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    People 3 years old and over stay for KZT 2,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 17 reviews
Cleanliness: 6.25
Service: 9.25
Location: 8.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 8.75
Overall Experience: 7.25
АНЖЕЛА • family_with_children • kz
5
2026-01-19 • via Nuitee
N
Nikolay • solo_traveller • kz
8
2025-12-30 • via Nuitee
N
Nikolay • solo_traveller • kz
6
2025-08-20 • via Nuitee
N
Nurjan • solo_traveller • kg
3
Bad service, not clean, regret booking
Pros:

Big breakfasts, very nice lady serving meals and location I wanted.

Cons:

Staff were mean, service is bad.
I booked 6 nights and made a huge mistake paying for all nights.
I wanted to take my friend in and they demanded full separation room price for that. I pays 20000 tenge per night and they asked for 18000 for 1 more person.
I was disappointed and decided to move to other hotel, they said that they will return for 1 night only, and the rest is fine for canceling. I felt trapped, wronged and disappointed. I raised my voice, and only after that they allowed my friend to stay with me, because I paid for room for two persons, according to their price.

Another moment, the key card kept failing all the time, I had had to go down for fixing it.

They cleaned room only 1 time after I demanded.
Carpet, towels and bedding were not the cleanest possible, smells like chlorine.
I regret staying there.

2025-08-04 • via Nuitee
R
Ryan • solo_traveller • us
10
Pros:

Gokai hotel was great - the staff are wonderful and very helpful. Breakfast is not buffet style and they will prepare it for you after asking and bring it out - everyday was delicious. The location is not ideal for those looking to walk to the main sites (near the White House etc.) but it is not a long taxi drive (download Yandex). Another major thing is the internet - sometimes very very slow, but this is a common problem across hotels in this range in Astana.

Would highly recommend

2025-07-27 • via Nuitee
Максим • extended_group • by
8
2025-07-21 • via Nuitee
D
Denis • family_with_children • kz
6
2025-07-17 • via Nuitee
D
David • with friends • vn
6
Ok for a short stay but a disappointment
Pros:

The staff are friendly, the rooms are quite spacious

Cons:

The curtains are so thin that they do not block out any sunlight at all. So prepare to wake up very early in the morning with the sun

Rooms are rarely cleaned

Breakfast isn’t great either. And although they advertise a cafe and restaurant, the coffee is instant and the restaurant doesn’t exist

2025-07-11 • via Nuitee
U
Umesh • with friends • gb
8
Very good
2024-10-13 • via Nuitee
T
Tatyana • family with young children • ca
8
Very good
Pros:

Staff was very friendly and breakfast was good

2024-09-11 • via Nuitee
A
Aleksandre • review category business travellers • ge
10
Exceptional
2024-07-26 • via Nuitee
M
Madina • family with young children • us
10
Exceptional
2023-08-11 • via Nuitee
A
And • family with young children • in
6
Pleasant
2023-06-14 • via Nuitee
D
Denise • family with young children • us
2
Very poor
2022-11-16 • via Nuitee
V
Vladimir • solo traveller • ru
10
Exceptional
2022-09-23 • via Nuitee
A
Andrey • young couple • ru
8
Very good
2022-09-12 • via Nuitee
Владимир • solo traveller • ru
10
Exceptional
2022-08-11 • via Nuitee