Hotel Prima

Hotels
8.3 (156 reviews)
Lot 241, Tingkat bawah & 1, Lot 236-240,tingkat 1, Block 27, prima square fasa 3 ,Mile 4, Sandakan , Sandakan , my

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Facilities

Air conditioning
Room service
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great service quality
Good value for money
Convenient location
Cons:
Cleanliness issues reported
Some room quality concerns

Categories

Cleanliness
7.55
Some reviews mention cleanliness issues, such as smoke smell and old installations.
Service
9.05
Positive comments about helpful and friendly staff, especially in accommodating guests' needs.
Location
8.05
Convenient location with access to restaurants and shops, though some mentioned difficulties with transportation.
Room Quality
8.05
Rooms are generally comfortable, though some had issues with lighting and windows.
Amenities
8.05
Basic amenities provided, but some areas appear outdated.
Value for Money
9.05
Consistent feedback highlights great value for the price paid.
Food and Beverage
8.05
Nearby basic restaurants, though this category wasn't explicitly rated by most reviews.
Overall Experience
8.55
Overall a satisfactory stay with good experience as a transit option.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:45

Property Description

Luxurious Accommodation
Experience comfort and style at Hotel Prima. Our rooms are equipped with modern amenities to ensure a relaxing stay.

Convenient Services
Enjoy the convenience of room service and a 24-hour front desk at your disposal throughout your stay. Stay connected with complimentary WiFi available in all areas.

Family-Friendly Environment
Ideal for families, Hotel Prima offers spacious family rooms for a comfortable and enjoyable stay for all guests.

Book your stay at Hotel Prima for a memorable experience in Sandakan.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.3
Based on 156 reviews
Cleanliness: 7.55
Service: 9.05
Location: 8.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 9.05
Food and Beverage: 8.05
Overall Experience: 8.55
J
Juan Luis • couple • es
6
Bien si no fuera por el depósito de 12€ que no me han devuelto
Pros:

La ubicación

Cons:

Salimos pronto en el check out. No habia nadie en recepción y no me devolvieron el depósito que había efectuado

2026-02-10 • via Nuitee
A
Arlene • couple • my
8
2026-01-26 • via Nuitee
M
Margherita • couple • it
8
2026-01-19 • via Nuitee
S
Steve • family_with_children • nz
9
great value, good quality little hotel
Pros:

Nice hotel for a quick stay...

Was cleaner and tidier than a 4* in KK

Plenty of food options nearby.

Cons:

Floorboards in one of the rooms were really loose.

2026-01-19 • via Nuitee
L
Lai • solo_traveller • my
9
very comfortable
Pros:

clean overall, helpful staff, good location

Cons:

none

2026-01-10 • via Nuitee
W
Wong • couple • my
10
Pros:

I was impressed with their customer service where they will texted you to reconfirm your ETA .I love their keyless door concept where you won't worry you get your key missing somewhere

2025-12-28 • via Nuitee
J
Jean christophe • extended_group • sg
9
Excellent option in Sandakan
Pros:

Very clean and safe. Great value for money

2025-12-11 • via Nuitee
I
Irwan John • couple • my
5
2025-11-28 • via Nuitee
M
Mohd Asyraf • family_with_children • my
10
2025-11-16 • via Nuitee
A
Alexandra • family_with_children • de
6
War für eine Nacht okay
Pros:

Preis

Cons:

Kein Fernseher, Licht funktionierte nicht, dusche war schäbig und voller kalkflecken

2025-11-14 • via Nuitee
A
Alexandra • family_with_children • de
5
Okay für eine Nacht
Pros:

Personal, Lage war ok

Cons:

Sauberkeit und Instandhaltung der Einrichtung

2025-11-14 • via Nuitee
S
Sylvie • solo_traveller • fr
10
Excellent pour une nuit de transit
Pros:

Personnel sympathique
Bon matelas
Très propre
Rapport qualité/prix imbattable

2025-11-12 • via Nuitee
M
Montse • couple • es
10
Pros:

Tot, súper net, i tothom molt amable

Cons:

Res

2025-10-30 • via Nuitee
J
josua • solo_traveller • my
4
2025-10-29 • via Nuitee
K
Karin • solo_traveller • nl
8
Enjoyed it
Pros:

I stayed here 2x for 1 night in between excursions. Good price-quality, clean, plenty of restaurants and shops or you take a Grab for RM8 to the city centre

2025-10-28 • via Nuitee
J
Jan • extended_group • de
10
Pros:

Comfortable rooms, reasonably close to the bus terminal (a few km away with Grab), many restaurants in the area

2025-10-21 • via Nuitee
A
Anna • solo_traveller • nl
9
Pros:

It was practical and comfy for a 1 night stay.
Every one was helpful and they allowed me to leave my backpack for 1week. They also recommended me a restaurant.

Cons:

They gave me a room without a window, which wasnt as the pictures. They changed it when I complained. When I arrived, the building smelled like smoke despite their non-smoke policy. The next day it was cleaned and smelled nice.

2025-10-18 • via Nuitee
E
Elena • solo_traveller • it
7
Pros:

Per una notte va bene, due inizia ad essere impegnativo

Cons:

Lights didn't work

2025-10-05 • via Nuitee
E
els • extended_group • be
8
Pros:

De locatie was perfect om van daar met de auto naar Sepilok te rijden

2025-09-17 • via Nuitee
M
Mohd Fakhrur Razi • extended_group • my
6
2025-09-16 • via Nuitee