Smart Homes

Ogni tanto c'erano problemi con l'acqua calda

We were messaged half an hour before booking in that we could not get the property we had booked. It was an apartment with 2 rooms and a sitting area. We were instead given a take it or leave ultimatum of two separate rooms in another building. Which were not to any sort of good standard. The cooking facilities were atrocious and were separated when we had plans on staying together and cooking..one room was on the front of the block with the window having no lock, easy to just slide up and down, resulting in not getting any decent sleep incase anyone came in the window. It just seemed so coincidental this happened just as we were arriving and got shunted into accommodation a lot worse than the one we had booked. We had no other option but to take these rooms.

Being on the 7th floor and there being no lift, once you get upstairs and catch your breath you try to take a shower. But it turns out the water doesn't like to climb that high either so a little more than a dribble comes out which isn't sufficient to take a shower.
Also, it was 30° and being high up meant all the heat from below seemed to make it's way in. Really need a fan as it was non-stop sweltering up there

Weather was hot. We had windows open but it was still hot. Air con. Would have been nice

Our recent 10-night booking at smart homes was an absolute nightmare, forcing us to leave within 24 hours. This property is highly misleading, deeply disappointing, and completely unsuitable, especially for anyone with mobility issues.
Firstly, the photos provided online are not representative of the actual apartment. The space was significantly smaller than advertised, making the price charged feel exorbitantly high for what was delivered. The "cheat pictures" are a disservice to potential guests.
More critically, and the primary reason for our immediate departure, was the appalling lack of accessibility and the property's utter failure to disclose vital information. We communicated multiple times, both before and after booking, via booking.com, clearly stating that my wife is partially disabled and has significant mobility issues, requiring us to bring an electric mobility vehicle. Despite these repeated communications, the property never once informed us that the apartment was located on the fourth floor with "really bad stairs" and no lift access.
Upon arrival, the reality of navigating these stairs with a partially disabled person and an electric mobility vehicle was impossible and unsafe. Their complete lack of response to our specific accessibility inquiries, coupled with the misleading visuals, made our stay untenable.
We paid for 10 nights and were forced to vacate in less than 24 hours due to the property's deceptive listing and shocking disregard for our communicated needs. This was not just an inconvenience; it caused significant distress and additional unexpected costs.
Avoid this property if you value accuracy, accessibility, or basic customer consideration. Potential guests with any mobility challenges should be extremely wary.

The apartment and the bed could have been cleaned, and towels changed.
Maybe a little bit better hairdryer...

Pictures used to advertise are not what the Apartment is like. It was dirty and not up to standard, especially for that price. Noises from upstairs could be heard all night we could not sleep. Smelled of smoke. Could do with a good makeover, scrub and replacing and fixing of items. Door handle to shower room broken, shower and wash basins dirty could see other peoples hair, wooden floor chipped in some places, cooker and pots and pans dirty and run down. Curtains in bedrooms short and light was coming through from outside, toilet roll holder broken not replaced, person who waited for us with keys was on phone on arrival didn't say hi, opened door handed us key and showed us WiFi then left. I have attached some of the photos it's a pity l could not attach them all so others can see.

SCAM SCAM SCAM SCAM SCAM SCAM

40 HOGARTH ROAD IS ACTUALLY "KNARESBOROUGH HOUSE" AT NUMBER 4 KNARESBOROUGH ROAD

I DIDN'T EVEN GET INSIDE THE BUILDING

I WAS STOOD ON THE STREET OUTSIDE THE BUILDING WAITING FOR SOMEONE TO COME AND CHECK ME IN.

A MAN WALKED UP TO ME, I ASKED WAS HE FROM THE PROPERTY I BOOKED. HE SAID HE WAS.


He then said they have a room that will be better for me because I have luggage. My room was on 3RD floor. I think, no lift. New room on 2nd floor. again no lift

NOT OFFERED A DIFFERENT ROOM, I WAS !!TOLD!! I HAVE A DIFFERENT ROOM.

THE MAN TOOK ONE OF MY BAGS AND JUST STARTED WALKING UP THE STREET TO A DIFFERENT PROPERTY.

HE WENT TO A ROOM ON THE 2ND FLOOR, OPENED THE DOOR, GAVE ME A KEY

VERY BASIC AND SHODDY, OLD, TIRED, DIRTY, AT LEAST A THIRD OF THE SIZE ROOM I BOOKED.

I sat in the room, wondering how this had happened!!

AFTER ABOUT AN HOUR I MESSAGED THE PROPERTY ON BOOKINGS.COM ASKING TO BE TAKEN BACK TO THE ORIGINAL ROOM OR SOME COMPENSATION FOR THE SUBSTANDARD ONE I WAS PUT IN.

HE SAID HE'D SEND A MEMBER OF STAFF TO TAKE CARE OF IT

THE GUY CAME, ANGRILY SAID THAT I SHOULD NOT HAVE COMPLAINED ON BOOKINGS.COM AND OFFERED ME £10 REFUND

I SAID THAT I WANT TO STAY IN THE ROOM I PAID FOR.

HE SAID OK. COME WITH ME TO THAT BUILDING. AS WE LEFT HE ASKED FOR THE KEY BACK I GAVE IT TO HIM.

THEN ONCE OUTSIDE THE ORIGINAL PROPERTY HE SAID HE WASN'T GIVING ME A KEY FOR THE ORIGINAL ROOM. I HAD NO RIGHT TO IT BECAUSE I HAD COMPLAINED AND SAID I SHOULD CANCEL MY BOOKING.

OBVIOUSLY IT'S A NONE REFUNDABLE BOOKING SO IF I CANCEL I GET NOTHING BACK

I SAID GIVE ME THE KEY
HE SAID NO
HE SAID I SHOULD CANCEL
I SAID NO

HE THEN JUST WALKED AWAY LEAVING ME ON THE STREET