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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Dry cleaning
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Allergy-free room
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Shared kitchen
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Kids' outdoor play equipment
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Pub crawls
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Bishkek
Top-notch Amenities: Enjoy room service, a restaurant, and a terrace at your disposal. Benefit from a 24-hour front desk, airport transfers, a shared kitchen, and free WiFi throughout the property.
Modern Comforts: Relax in rooms equipped with air conditioning, a flat-screen TV with satellite channels, and a Game console – PS3. Freshen up in the private bathroom with a bath, free toiletries, and a hairdryer. Quality bed linen and towels provided in every room.
Delicious Breakfast Options: Start your day with a buffet offering continental or Asian breakfast choices.
Experience luxury and convenience at Aurum Hotel. Book now for an unforgettable stay in Bishkek.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Comfortabele en grote kamer.
Het ontbijt.
Welcoming staff and beautiful rooms
Everything
The kettle was dirty. Other than that, everything was perfect.
The room is so nice and spacious and has everything you need. Location is convenient too. The staff are also very nice. Bed feels soft. Will definitely book here again if I come back
Es war sehr schön hier sehr sauber freundliches Personal und ein sehr gutes Frühstück.
Отель супер. Персон вежливый и помогал по всем вопросам.
Завтрак классный, но можно немного разнообразить. Урюк совсем (((
The staff were genuinely lovely throughout our stay. Everyone we spoke to was polite, friendly and apologetic, and they responded quickly when we reported the noisy guests outside our room. The room itself was modern, the mattress was comfortable, and the hotel has a lot of potential if the maintenance issues are addressed.
Our stay was unfortunately overshadowed by a number of issues. We arrived at around 10pm and, as the hotel is located on a busy road, there was no parking available.
The biggest issue was the lack of sleep. Despite the air conditioning running all night, the room remained so warm that I ended up having a bath at midnight just to cool down. Afterwards, the bath plug became stuck, leaving the bath full of water. Maintenance later removed the plug, but the opening and closing mechanism is clearly broken and needs repairing.
The room was also showing signs of wear and tear, with holes in the bedding, fraying towels and other fittings needing attention. Throughout the night, a boiler or water system made an intermittent humming/drilling noise, while the bright indicator lights from the air conditioning unit and TV connections lit up the room. The thin curtains also let in far too much daylight early in the morning.
To make matters worse, we were then woken by guests laughing and talking directly outside our room. Reception dealt with it promptly after we messaged them, which we appreciated, but as all the rooms are on the ground floor, noise carries very easily. A few signs reminding guests to keep noise to a minimum would be a simple improvement. You can also hear noise from the restaurant in the morning, so it may not be the best choice if you’re hoping for a lie-in.
Although breakfast was included in our stay, we were so exhausted after such a disturbed night that we skipped it in the hope of getting some extra sleep. I explained this to reception, and while they apologised, I was disappointed that no gesture of goodwill was offered, such as allowing us to have breakfast later or offering some form of compensation for the inconvenience.
Overall, the staff are a real credit to the hotel, but guest comfort needs much more attention.
Номер просторный, кровать удобная, постельное чистое, кондиционер работает. Завтрак норм, есть кофе-машина, персонал дружелюбный. Рядом кафе неплохое Мубарак, где можно пообедать/поужинать
Шторка в ванной требует замены, полотенца подуставшие. Вода в ванной плохо уходит (говорила на ресепшн об этом, не знаю, может пытались исправить, но ситуация не изменилась), душевая лейка не держится. И хорошо бы пол в ванной мыть или протирать... ежедневно
Comfortable room with a good-quality mattress, bed linen, and towels. Within walking distance of sightseeing spots, restaurants, cafés, and stores. Delicious breakfast buffet.
Heel goed hotel als je verblijft in Bisjkek. Op 20 minuutjes wandelen is ook een leuk park en toffe barretjes. Ook vriendelijk personeel!!
Грязно, в полках мусор. Пульт от телевизора из другого номера. Персонал не обученный, крайне низкий уровень профессионализма. Локация не верная, все окна выходят во двор жилого дома, тем самым дискомфорт и отсутствие возможности отдохнуть. Вода налита в графит, который не имеет крышки. Очень много замечаний.
Грязно, в полках мусор. Пульт от телевизора из другого номера. Персонал не обученный, крайне низкий уровень профессионализма. Локация не верная, все окна выходят во двор жилого дома, тем самым дискомфорт и отсутствие возможности отдохнуть. Вода налита в графит, который не имеет крышки. Очень много замечаний.
Останавливалась на одну ночь. Все отлично. И завтрак хороший.
Единственное НО😀 ночью было слышно какие-то звуки непрекращающиеся, так и не поняла, что это такое. Хлопки, салют, крыша где-то отлетала) - что-то из этой серии.
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