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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Heated pool
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Stand-up comedy
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Access to nearby outdoor pool
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Golfing on site
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Spa tub (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Rooftop garden
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Ensana Buxton Crescent, a 5-star hotel in Buxton, offers elegantly designed air-conditioned rooms with modern amenities like a flat-screen TV and a private bathroom, ensuring a comfortable stay for guests.
Wellness Retreat
Indulge in relaxation at the hotel's wellness area featuring an indoor pool, fitness centre, sauna, and an outdoor swimming pool. Unwind with a rejuvenating hot spring bath, adding a touch of luxury to your stay at Ensana Buxton Crescent.
Explore and Experience
Located near popular attractions like Chatsworth House and Capesthorne Hall, guests can enjoy a range of activities including hiking and cycling. With a paid airport shuttle service available, seamless travel arrangements await at this exquisite hotel.
Book your stay at Ensana Buxton Crescent for a luxurious and rejuvenating experience in Buxton.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible at a location nearby (reservation is needed) and costs GBP 30 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 12 years old stay for £10 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The location, the entrance is beautiful
That we had to pay £40 to access the spa, but I had booked a spa for myself so I didn’t have to pay £40
Good facilities/spa. Great new bath robes and toiletries. Good continental breakfast selection.
The bed needs better pillows. Staff need to be more attentive (especially at check in) The toilet paper is very cheap. It would be nice to have relaxing music all around the spa, including the upstairs/outside pool. Long occasions with just silence. Cooked breakfast portions are very small.
Everything
The room was lovely
The staff were rude
The room was exceptional.
Couldn’t use the facilities without paying. So in reality it was £40 per person to go swimming and use the sauna fora few hrs.
Other spas we go regularly you don’t pay for them you pay for a massage etc.
also I asked about early check in and that was £180 for 2 hrs early. Thats just day light robbery. Between £10 & £20 a hr is normal .
No perking and the service they provide is £30 again a rip off.
Doubt I’d go back. I’ll stick to the mill in Chester and modershall oak.
Kitchen staff
You’ll get a stronger and safer review if you keep it factual, specific, and evidence-based rather than sounding purely angry. That makes it more credible to readers and harder for the hotel to dismiss.
Here’s a polished version for Trustpilot / Google / the hotel website:
Extremely disappointing experience at Buxton Crescent and one of the worst hotel service experiences I’ve had despite travelling extensively around the world.
We booked two rooms costing around £3,000 in total, yet the level of professionalism and organisation was shockingly poor throughout.
The biggest issue was the checkout and billing process. The invoice and bill presented at checkout were a complete mess, with apparent overcharges amounting to hundreds of pounds. It took nearly an hour to go through the charges because the figures simply did not add up correctly. I strongly recommend that every guest checks their final bill very carefully rather than assuming the charges are accurate.
To make matters worse, more than a week after checkout, and after over six separate follow-up messages, I still have not received even a basic copy of the final invoice despite being repeatedly promised that it would be emailed to me.
The reception experience was consistently poor:
* Francesca at the initial checkout was rude and dismissive during the billing dispute.
* The reception manager handling the matter on 4 May was also extremely unhelpful, disorganised, and unable to properly explain the charges.
* Reception calls frequently went unanswered when calling externally.
* Even internal calls from the hotel room were inconsistent.
* Communication through Booking.com messages was slow, careless, and at times completely ignored.
The only positive part of the stay was the kitchen staff, who were polite and professional.
Beautiful spacious room, very comfortable bed, massive bathroom.
Hairdryer wasn’t working but luckily I’d brought me own
Lovely central accommodation. The room was a great size and was beautifully decorated. The staff were very helpful.
The quality of the breakfast was just ok, the hotel needs to consider using better quality local ingredients.
I would have also liked a wider range of choices for breakfast.
I also found the bed somewhat uncomfortable after a couple of nights sleep.
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