Cititel Express Penang

Hotels
7.8 (935 reviews)
No. 123, Nordin Street , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Room too small
Limited dining options
Cleanliness issues noted

Categories

Cleanliness
7.51
Toilet was clean but some rooms mentioned being dusty.
Service
8.48
Staff were friendly and helpful, with positive mentions throughout.
Location
8.52
Hotel location is near attractions with good access to eateries and shopping.
Room Quality
6.97
Rooms were small and some issues with amenities.
Amenities
7.5
Limited amenities and room features noted, but generally adequate.
Value for Money
8.46
Considered good value for the money with respect to location and service.
Food and Beverage
7.01
Limited in-house eating options mentioned.
Overall Experience
7.98
Overall decent experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:44

Property Description

Convenient Location
Nestled in the UNESCO World Heritage Site of George Town, Cititel Express Penang offers easy access to nearby attractions like Komtar and Prangin Mall.

Modern Accommodations
Enjoy comfortable rooms equipped with modern amenities such as air-conditioning, TV, and en suite bathrooms with city views.

Guest-Friendly Services
Benefit from a 24-hour front desk, luggage storage, and complimentary parking during your stay at Cititel Express Penang.

Capture the essence of Penang's heritage at Cititel Express Penang. Book your stay now to indulge in a seamless blend of comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Hotel reception will be temporarily closed until further notice. Kindly proceed to the reception counter at The Wembley – A St Giles Hotel, Penang for check-in and check-out.

Please take note that pets are not allowed at Cititel Express Penang.
Please take note that there is installed the water dispenser on every floor for Cititel Express, Penang. Therefore, there is no more bottled water provided inside the room.

Starting 1 January 2026, Cititel Express, Penang will operate on a fully cashless payment system. Please use digital or card payments for all transactions
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 935 reviews
Cleanliness: 7.51
Service: 8.48
Location: 8.52
Room Quality: 6.97
Amenities: 7.5
Value for Money: 8.46
Food and Beverage: 7.01
Overall Experience: 7.98
M
Mazlan • extended_group • my
10
Easy, calm
Pros:

Location. Near to main attraction. Walkable. Easy to access halal food.

Cons:

Nil

2026-05-05 • via Nuitee
B
Brendan • couple • my
10
Pros:

Location

2026-05-04 • via Nuitee
E
Edmund Tan HH • couple • my
9
great location
Pros:

comfy bed

Cons:

noisy neighbours

2026-05-04 • via Nuitee
M
Mohd • extended_group • my
5
2026-05-03 • via Nuitee
S
Serean • couple • my
10
Pros:

Comfortable and quick (room dining).

Cons:

Probably I could have asked for another pillow.

2026-05-03 • via Nuitee
L
leong • solo_traveller • my
9
2026-04-27 • via Nuitee
N
nkb88 • family_with_children • my
8
A functional no frill Express lodging with clean bed and good shower
Pros:

covered on site parking for guest
no use of bottled water
pleasant front desk staff

Cons:

towel could have use detergent or softener with better smell
ok for leisure traveler who doesnt need to work on laptop due to limited table space in room, not a complain as room is rightly pictured in booking websites.

2026-04-24 • via Nuitee
N
NURUL • couple • my
5
2026-04-22 • via Nuitee
• couple • my
8
2026-04-18 • via Nuitee
P
Pei Ling • couple • my
10
Definite will come back again, perfect!
2026-04-12 • via Nuitee
Q
Quek • couple • my
7
Super convenient location , great value !
Pros:

Super convenient location for transport and street food .Front desk staff were courteous . Elevator was efficient , no hassle during check in and check out . We arrived slightly earlier than the check-in time however was allowed to check into the room , thanks so much to Ms Kathy from the front-desk . We were assigned to a room with great sea view towards cruise terminal

Cons:

Bottled water not provided - need to visit water dispenser at lift lobby . Room infested with tiny ants

2026-04-12 • via Nuitee
K
KAI YAN • couple • hk
8
鄰近往怡保的巴士站
Pros:

鄰近往怡保巴士車站，及有自助水機設於升降機大堂。

Cons:

不知是否最新的環保政策，酒店只提供大毛巾，沒有中小毛巾；亦沒有提供梳子。

2026-04-06 • via Nuitee
Z
zeeshsaniqbal • family_with_children • au
10
Pros:

The view from the hotel

Cons:

There was no sitting area

2026-04-03 • via Nuitee
T
Tan • family_with_children • my
1
2026-04-02 • via Nuitee
P
Peck Poh • family_with_children • nz
9
Pros:

Value for money

2026-04-02 • via Nuitee
T
Toh • couple • my
8
Second home 0
Pros:

Car park facility is good, once my car is registered ,there is no parking ticket to varified.

Cons:

The room window facing jalan magazine do get road noise.

2026-04-01 • via Nuitee
I
i_A_M_N • couple • my
8
2026-03-31 • via Nuitee
N
Noorul ariffin • couple • my
10
2026-03-30 • via Nuitee
T
Theron • couple • gb
9
Pros:

The Hotel is very clean and nice

2026-03-30 • via Nuitee
A
Ai Lan Hwang • couple • my
7
2026-03-29 • via Nuitee