Remota Patagonia Lodge

Hotels
8.4 (110 reviews)
Ruta 9 Puerto Natales , Puerto Natales , cl

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Luggage storage
Safety deposit box
Tour desk
Ironing service
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Good food
Cons:
High price for value
Poor amenities
Distant location

Categories

Cleanliness
8.15
No specific mentions of cleanliness were made in the reviews.
Service
9.45
Staff was friendly and accommodating, with special mention of their assistance during a delay.
Location
7.85
Location is distant from the city center, presenting challenges with transportation.
Room Quality
8.15
Room amenities were lacking, which affected comfort and sleep quality.
Amenities
8.65
Spa facilities were appreciated, but basic amenities were lacking in the room.
Value for Money
7.15
The high price of $400 per night was viewed as not justified by the offerings.
Food and Beverage
9.15
Breakfast with fresh bread and overall good restaurant experience noted.
Overall Experience
8.65
Mixed sentiments, with beautiful views offset by significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:44

Property Description

Luxurious Accommodation and Spa Facilities
Remota, nestled in rural Chilean Patagonia, offers a luxurious retreat with a heated pool, massage room, and sauna for ultimate relaxation. The rooms boast stunning views of the Última Esperanza Fjord, providing a tranquil escape with ample natural lighting and Patagonian warmth.

Gastronomic Delights and Signature Cocktails
Indulge in a culinary journey at our restaurant, serving up local delicacies with an international flair. Savor signature cocktails at the bar while enjoying panoramic views of the fjord. And don't miss our renowned breakfast buffet featuring the Remota seal of "Homemade bakery" for a delightful start to your day.

Artisan Souvenirs and Private Parking
Explore our souvenir store offering unique products from local artisans and a wide range of Remota souvenirs to commemorate your stay. With ample private parking available, every detail at Remota is designed to enhance your experience.

Important information:

Foreign business travelers who require a printed invoice, will also be charged the additional 19% regardless of the length of their stay in Chili.

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, May 1, 2026 until Wed, Sep 30, 2026
Swimming pool: Closed from Fri, May 1, 2026 until Wed, Sep 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 4 years old to 14 years old stay for US$160 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 8.15
Service: 9.45
Location: 7.85
Room Quality: 8.15
Amenities: 8.65
Value for Money: 7.15
Food and Beverage: 9.15
Overall Experience: 8.65
A
Andrew • couple • us
8
2026-02-28 • via Nuitee
C
Cristina • couple • br
8
Questionei a relação custo/ benefício. O lugar é sensacional, mas oferece menos do que esperava pelo valor cobrado.
Pros:

Arquitetura diferenciada

Cons:

Sem internet nos quartos; serviço ok, mas aquém do esperado para o valor da diária

2026-02-25 • via Nuitee
M
Mark • family_with_children • gb
8
Good hotel in great location.
Pros:

The location and the range of facilities.

2026-02-13 • via Nuitee
M
Maria Francisca • family_with_children • cl
7
Pros:

La atención del personal. Todos muy amables, sobre todo los del restaurante!!! Mil gracias por todo y sus buenos datos.

Cons:

Incómodo en algunos sectores. Y el sector de la piscina es para resbalarse. Tampoco tienen un buen spa.

2026-02-08 • via Nuitee
M
Macarena • extended_group • cl
10
Excelente lugar para descansar, preciosas las instalaciones y vista del hotel!
Pros:

Vistas del hotel son maravillosas.
El spa es increíble, 100% recomendado para instalarse unas horas post trekkings.

2026-01-28 • via Nuitee
M
Marianne • couple • ca
9
2026-01-20 • via Nuitee
D
Daniel • family_with_children • br
6
Bom quarto, instalações ruins e café da manhã péssimo
Pros:

Do quarto

Cons:

Das áreas comuns e, principalmente, do café da manhã

2026-01-19 • via Nuitee
P
Paulina • couple • cl
10
Un gran sueño!
Pros:

Amplios espacios y excelente atención del personal

2026-01-19 • via Nuitee
M
Melanie • couple • de
10
Wohlfühloase mit fantastischen Ausblicken
Pros:

Wunderschönes, super stylisches Hotel ein kleines Stück außerhalb von Puerto Natales. Die Architektur hat uns wirklich umgehauen – man merkt, dass sich hier jemand Gedanken gemacht und sein ganz eigenes Konzept verwirklicht hat. Das Personal ist unglaublich engagiert und immer hilfsbereit, das Essen einfach fantastisch und die Betten so bequem, dass man am liebsten gar nicht mehr aufstehen möchte. Auch den kleinen Spa-Bereich mit Pool, Sauna und Jacuzzi haben wir getestet – genau das Richtige, um nach einem erlebnisreichen Tag in Patagonien zur Ruhe zu kommen. Von den hier genannten Kritikpunkten konnten wir keinen einzigen finden, woraus wir schließen, dass das Hotel nachbessert und Kritik ernst nimmt. Wenn wir könnten, würden wir 12 Punkte geben :)

2026-01-18 • via Nuitee
H
Heather • solo_traveller • us
10
Pros:

Amazing

2026-01-10 • via Nuitee
K
Karen • extended_group • se
9
Overall, wonderful.
Pros:

The location, the design, the atmosphere, the friendly and helpful staff.

Cons:

We had very noisy neighbors (2 teenage boys on their own), and the sound came through the walls very easily. We thought it a bit odd that they were not in a room next to their parents that were also staying.

2026-01-07 • via Nuitee
S
Simon • couple • gb
5
Nice views but needs to improve the basics
Pros:

The staff overall were v friendly and helpful especially in the spa. The views over the mountains were stunning. The rustic and quirky Patagonian deco was interesting. Fresh bread at breakfast was nice. The rain shower was nice. The spa was picturesque. We had a nice massage (extra cost) from Cindy.

Cons:

For $400 per night this hotel was disappointingly lacking in many of the basics. No air con in the rooms, it was difficult to sleep. There was poor WiFi in the hotel that didn’t really reach our room. No TV, fridge or coffee facilities in the room. The taxis/UBER didn’t like picking us up as the road to the hotel was so poorly maintained. The curtains in the room didn’t close well leaving us with less privacy. It’s difficult to justify the price. The price was extortionate for such a lack and of basic services - it should have been about $80-100 at most.

2026-01-03 • via Nuitee
F
François • couple • fr
7
Bon établissement à Puerto Natales
Pros:

Les chambres sont confortables et grandes
Le restaurant est bon

Cons:

Très cher
Personnel qui pourrait être plus arrangeant notamment sur les réservations du restaurant, spa et taxi pour le lendemain

2025-11-28 • via Nuitee
E
Emma • couple • au
8
2025-11-27 • via Nuitee
K
Kim • couple • gb
8
2025-11-20 • via Nuitee
N
Nieves • couple • es
7
Muy bonito pero lejos de la ciudad
Pros:

La infraestructura

Cons:

La ubicación

2025-10-27 • via Nuitee
J
Jeremy Benjamin • family_with_children • il
9
Pros:

Beautiful hotel and gorgeous view, very friendly staff and great food. Our flight was delayed and the staff contacted us by WhatsApp to let us know they were aware of the delay and would be at the airport to pick us up and checked us in by WhatsApp to save time.

2025-10-08 • via Nuitee
C
Carolina • couple • cl
10
2025-09-30 • via Nuitee
M
Mauricio • young couple • cl
10
Exceptional
2025-06-19 • via Nuitee
A
Adrian • solo traveller • cl
10
Exceptional
2025-05-28 • via Nuitee