Hotel Lucca

Hotels
8.2 (141 reviews)
Jasmin Street , Legazpi , PH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Variety of food
Cons:
Noise from neighbors
Cleanliness issues
WiFi signal problems

Categories

Cleanliness
7.78
Some concerns with cleanliness noted, such as odors and unclean floors.
Service
8.45
Staff described as very friendly and accommodating.
Location
8.79
Excellent location in Legazpi, close to malls.
Room Quality
7.94
Spacious room and comfortable bed but noise issues reported.
Amenities
7.87
Some amenities need improvement (e.g., lack of toilet paper holder) but generally satisfactory.
Value for Money
8.43
Great value considering the location and room quality.
Food and Beverage
8.18
Breakfast was good but slow to replenish.
Overall Experience
8.15
Overall a good experience with notable improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:56

Property Description

Convenient Amenities

Hotel Lucca boasts a range of convenient amenities, including a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Comfortable Accommodation

Guests can enjoy comfortable rooms equipped with a desk, flat-screen TV, and private bathroom with complimentary bed linen and towels.

Explore and Enjoy

Experience the best of Legazpi with attractions such as Cagsawa Ruins, Ibalong Centrum for Recreation, and Mayon Volcano just a short distance away. Book your stay at Hotel Lucca for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 141 reviews
Cleanliness: 7.78
Service: 8.45
Location: 8.79
Room Quality: 7.94
Amenities: 7.87
Value for Money: 8.43
Food and Beverage: 8.18
Overall Experience: 8.15
R
Rosemarie • couple • ph
8
Great stay
Pros:

The location is in the center of the city.

Cons:

Everything is good.

2026-09-16 • via Nuitee
A
Au • solo_traveller • ph
9
Pros:

Spacious, clean rooms that smells great, with complete amenities and fast WiFi. There's also ample parking in front. Its a newly refurbished hotel. Near Pacific Mall and the main road. Staff are nice and helpful. Definitely one of my favorite hotels to stay in Legazpi.

Cons:

Breakfast options is limited and recurring. Stayed for 7 days total, after the 4th day we just ate elsewhere.

2026-09-11 • via Nuitee
M
Martha • extended_group • gb
10
2026-09-07 • via Nuitee
M
Martha • extended_group • gb
10
Pros:

Clean spacious rooms. Great breakfast options. Friendly staff.

2026-09-07 • via Nuitee
M
Margarita • solo_traveller • ph
8
2026-09-02 • via Nuitee
C
Chelsea • couple • ph
7
2026-08-30 • via Nuitee
H
Haydee • solo_traveller • fi
7
Overall, everything was good. However, I noticed that the shower curtain was quite dirty and could use a thorough cleani
Pros:

Its a nice place to stay.

2026-08-13 • via Nuitee
C
Cinderella • extended_group • be
8
Gewoon slechte communicatie
Pros:

Dat de kamers ruim zijn. We hadden de familie kamer.

Cons:

Accommodatie niets.
Voor het personeel daar is de communicatie te kort.
Wij hadden 2 extra bedden genomen. Maar daarna heb ik dit volledig betaald. Maar met het uitchecken hebben ze die 2 bedden terug aangerekend omdat het personeel waar ik het geld betaald heeft niets in de computer heeft gezet. Het komt presies uit dat ze het geld dat ik betaald heb in hun eigen zak hebben gestoken. Vind wel niet oke want ze rekend ons dan terug die 2000 peso’s. En deed moeilijk dat ik zei dat ik het wel betaald heb.
Weet wel dat het 1ste keer dat ik deze hotel genomen heb maar nooit meer. Slechte communicatie

2026-08-03 • via Nuitee
R
ROBERTO • extended_group • sg
8
Simple hotel but with a stroke of elegance and beautiful fixtures and , wall murals.
Pros:

Love the roof deck where we can chill and be mesmerise by the majestic view of Taal Volcano. Much more Mayon was flowing and spouting out lava in the evening and quite a scenic moment to watch

2026-07-19 • via Nuitee
G
Gregor • couple • no
8
Empfehlenswertes Hotel mit guter Lage im Zentrum von Legazpi City
Pros:

Der Empfangsbereich des Hotels ist ansprechend gestaltet und wohnlich. Das Frühstück war gut und vielfältig. Unser Zimmer war geräumig und gut ausgestattet. Die Klimaanlage hat gut funktioniert.

Cons:

Während die Fotos eine hübsche Holztäfelung im Zimmer versprachen, war unser Zimmer zwar groß, aber dafür sehr schlicht und weniger gemütlich, als ich es mir vorgestellt hatte. Leider gab es beim Frühstück nur Kuhmilch und keine pflanzenbasierte Milch, was schade war, da ich laktoseintolerant bin.

2026-07-12 • via Nuitee
U
Uwe • solo_traveller • de
7
2026-07-10 • via Nuitee
R
Rosauro • couple • gb
8
2026-07-01 • via Nuitee
A
Alberto • extended_group • us
8
we like the place
Pros:

The place is clean

Cons:

location

2026-06-24 • via Nuitee
J
Jeffrey • solo_traveller • us
6
Very disappointed
Pros:

Rooms were very clean and beds were comfortable. The cleaning staff was awesome

Cons:

The Air-conditioning wasn't working and it was miserable, hot and the staff didn't fix it till the next day. The front desk wasn't very helpful. This was very embarrassing because when we stayed before everything was great and Toni our front desk lady was awesome but she wasn't available during this stay. I booked this for my fiance and her sister and we had recommended hotel lucca very highly but they were very disappointed 😞

2026-06-12 • via Nuitee
C
Charlene Joy • family_with_children • ph
10
2026-05-31 • via Nuitee
A
Aaron • couple • au
2
Go sumwhere else
Pros:

I could get onto the roof to view Mayon

Cons:

The room was not clean, no drinking water supplied in the room, a lot of noise from the basketball court outside the window until late at night, room was hot when we arrived & the air conditioner was from about 1980

2026-05-31 • via Nuitee
R
RM Toronto • couple • ca
6
Pros:

The staff are attentive and made us breakfast sandwiches for our early flight.

Cons:

The event room is right above our room, which made it noisy and we we're not able to rest well at night.

2026-05-26 • via Nuitee
M
Mark Joseph • solo_traveller • ph
9
2026-05-25 • via Nuitee
M
Mark Padre • solo_traveller • ph
9
Pros:

The room are clean

Cons:

Nothing

2026-05-18 • via Nuitee
F
Francisco • solo_traveller • ph
4
Pros:

Breakfast is good

Cons:

Aircon is noisy, there were maintenance guys working on early morning and I couldn't sleep.

2026-05-10 • via Nuitee