Hotel Lucca

Hotels
8.2 (122 reviews)
Jasmin Street , Legazpi , ph

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Variety of food
Cons:
Noise from neighbors
Cleanliness issues
WiFi signal problems

Categories

Cleanliness
7.78
Some concerns with cleanliness noted, such as odors and unclean floors.
Service
8.45
Staff described as very friendly and accommodating.
Location
8.79
Excellent location in Legazpi, close to malls.
Room Quality
7.94
Spacious room and comfortable bed but noise issues reported.
Amenities
7.87
Some amenities need improvement (e.g., lack of toilet paper holder) but generally satisfactory.
Value for Money
8.43
Great value considering the location and room quality.
Food and Beverage
8.18
Breakfast was good but slow to replenish.
Overall Experience
8.15
Overall a good experience with notable improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:56

Property Description

Convenient Amenities

Hotel Lucca boasts a range of convenient amenities, including a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Comfortable Accommodation

Guests can enjoy comfortable rooms equipped with a desk, flat-screen TV, and private bathroom with complimentary bed linen and towels.

Explore and Enjoy

Experience the best of Legazpi with attractions such as Cagsawa Ruins, Ibalong Centrum for Recreation, and Mayon Volcano just a short distance away. Book your stay at Hotel Lucca for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.2
Based on 122 reviews
Cleanliness: 7.78
Service: 8.45
Location: 8.79
Room Quality: 7.94
Amenities: 7.87
Value for Money: 8.43
Food and Beverage: 8.18
Overall Experience: 8.15
T
Tanya • couple • no
9
2026-04-30 • via Nuitee
A
Asif • couple • ph
10
Pros:

Neat , clean and tidy.

Cons:

Location

2026-04-29 • via Nuitee
D
Davide • extended_group • gb
8
Nice
Pros:

Nice stay staff was super helpful and friendly room it’s fine and I would recommend this place!

Cons:

Nothing

2026-04-28 • via Nuitee
J
joseph • solo_traveller • gb
8
2026-04-27 • via Nuitee
B
Beth • couple • gb
10
2026-04-16 • via Nuitee
K
Keith • couple • th
8
Pros:

Efficient check in and check out

Cons:

Room service from the kitchen informed me it would take 2 hours to cook my selected food. I could do it myself in 30 minutes.

2026-03-27 • via Nuitee
G
gabriel • solo_traveller • fr
8
2026-03-16 • via Nuitee
C
christine • extended_group • fr
9
Super établissement
Pros:

Très bon établissement, personnel à l'écoute agréable et sympathique.
Super adresse.

Cons:

Il manque un m'irait dans la chambre.

2026-03-16 • via Nuitee
W
Walter • couple • no
9
Pros:

Nice place. Very nice staff. Security outside. Always felt safe and well taken care of. Clean and nice environment.

2026-03-08 • via Nuitee
L
Luis Alberto • couple • es
10
2026-03-03 • via Nuitee
C
CLARE • extended_group • ph
10
2026-03-02 • via Nuitee
E
Eda • couple • ca
10
Pros:

Everything specially the buffet breakfast

Cons:

It would be great if they provide hand towel and floor mat in the shower/washroom.

2026-02-09 • via Nuitee
E
Engr • solo_traveller • ph
8
2026-01-30 • via Nuitee
D
David • extended_group • mt
8
Pros:

Centrally located between the malls and the bay. Clean. Overall professional and friendly.

Cons:

- breakfast was usually too Filipino for my European tastes with no alternative options, I can't eat meat and fish at 7am, bread was only available the first day (maybe I'm not its target clientele) but I enjoyed the omelette station
- we once requested a room cleanup but the room was still the same when we returned, the requested towel change was at least provided

2026-01-30 • via Nuitee
V
Vincent • couple • us
4
Improvement needed
Pros:

The room is generally clean and staff is friendly and responsive for the most part

Cons:

Breakfast food. All too often the food was insufficient. The milk ran out for the cereal, there was no bread for toast, there was no scrambled eggs and requests were made too often to the staff that food was not available. For such a small breakfast area and small amount of guests, food should definitely be more available.

There was also a strong fish smell in the lobby of the hotel. It's understandable to serve fish for breakfast but the smell was quite heavy even long after the food was removed.

No refrigerator in the basic room provided so be aware of that when booking the hotel (not sure if a refrigerator is provided in the upgraded room)

Sewage smell in the bidet/toilet and shower area

The rooms are cleaned at request and not on a daily basis as should be the case.

2026-01-27 • via Nuitee
J
Jennifer • couple • ph
8
2026-01-26 • via Nuitee
S
steve • couple • gb
5
Average
Pros:

Good location close to shops etc

Cons:

Showers were cold water, teas and coffees were absent from the room on check-in, no shower mat/towel was there

2026-01-23 • via Nuitee
J
Jenna • couple • us
9
2026-01-19 • via Nuitee
J
Jenna • family_with_children • us
9
2026-01-19 • via Nuitee
E
Esther • couple • nl
7
Cons:

Het ontbijt alleen warm eten, zoals pasta, rijst, vis en groente. Alleen wat brood om te toasten en jam. Personeel was niet pro actief bij het ontbijt.

2026-01-13 • via Nuitee