Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Heating
Family rooms
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Shower leak issues
Limited breakfast options

Categories

Cleanliness
8.95
Some reviews highlight cleanliness, while concerns about the shower leak were raised.
Service
10
Staff received consistent praise for being friendly, helpful, and attentive.
Location
9.92
Great location cited in multiple reviews for accessibility to key attractions.
Room Quality
9.96
Guests appreciated the decor and comfort of the rooms.
Amenities
9.41
Positive feedback on amenities, though more variety was requested for breakfast options.
Value for Money
9.94
Overall good value as per guest experiences.
Food and Beverage
9.4
Breakfast received positive feedback, although some improvements suggested.
Overall Experience
10
Guests generally expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:56

Property Description

Location:
Centrally located in Lucca with key attractions like Leaning Tower of Pisa nearby.

Room Features:
Modern amenities such as flat-screen TV, minibar, and private bathroom in air-conditioned rooms.

Nearby Attractions:
Convenient access to Guinigi Tower, San Michele in Foro, and Piazza Napoleone.

Book your stay at Lucca Heritage Retreat for a memorable experience!

Important information:

Please note that the Deluxe One-Bedroom Apartment - Annex is located on an upper-level floor with no lift access.

Please note that guests are required to climb 46 steps to access the Deluxe One-Bedroom Apartment - Annex.

Guests are informed that arrivals after 8:00 PM are available upon request and are subject to an extra fee.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.7
Based on 321 reviews
Cleanliness: 8.95
Service: 10
Location: 9.92
Room Quality: 9.96
Amenities: 9.41
Value for Money: 9.94
Food and Beverage: 9.4
Overall Experience: 10
M
Michael • couple • gb
10
Lovely stay in Lucca
Pros:

Great location in the centre of town with easy access to the train station with good connections to surrounding towns. Lovely vibe about the hotel. Team were very informative and very helpful.

2025-10-18 • via Nuitee
M
Mary • solo_traveller • ie
10
Very comfortable stay.
Pros:

The Property is very central, just 3-4 minutes walk from Piazza San Michelle on one side and same distance from Duomo on the other. The owners are most friendly and helpful and there is definitely a personal touch. The hotel is peaceful and comfortable. I highly recommend it.

Cons:

There was nothing not to like.

2025-10-16 • via Nuitee
• couple • it
10
Sofort gerne wieder
Pros:

Super nettes und kompetente Mitarbeiter. Alles absolut sauber.
Tolle Ausstattung der Räumlichkeiten-fantastisch zum Relaxen am späten Nachmittag.

Cons:

Park Situation und Erreichbarkeit etwas problematisch, da mitten in der verkehrsberuhigten Zone.

2025-10-15 • via Nuitee
A
Anne • couple • au
10
2025-10-15 • via Nuitee
E
Elizabeth • couple • us
10
The accommodations made Lucca even more enjoyable!
Pros:

Great location
Comfortable
Accommodating
Staff was great, especially Daniela, who was so helpful

Cons:

Nothing

2025-10-15 • via Nuitee
M
Melissa • couple • za
10
Pros:

The most beautiful sanctuary, a historic boutique hotel with the friendliest and most helpful staff. It smells so nice in the lobbies and Italian music transforms you to another world.
Buffet breakfast in Italian style was super delicious.
I could just stay in all day!

2025-10-14 • via Nuitee
• solo_traveller • nl
9
Fantastisch!
Pros:

Alles was goed en zeer verzorgd.

2025-10-14 • via Nuitee
• couple • no
10
Dersom turen går til Lucca igjen, er dette helt klart førstevalget!
2025-10-14 • via Nuitee
T
Thomas • couple • us
10
Outstanding
Pros:

Location was fabulous and the staff was even better. Amazing accommodations

2025-10-13 • via Nuitee
E
elizabeth • couple • gb
10
Pros:

Stunning

2025-10-12 • via Nuitee
E
Elin Steinsvik • couple • no
10
Nydelig hotel.
Pros:

Fin beliggenhet.
Fantastisk fellesareal.Flott rom.Rolig.

God frokost.
Kanskje kunne det vært mer utvalg av vanlige ting på selve hovedbufeen .Ble sagt at vi kunne ønske ekstra fra en ekstrameny som fantes,men da vi gjorde det, fordi vi ønsket egg,skinke og ost til frokost (noe som er ganske vanlig),så følte vi på at vi egentlig bad om for mye.Ble f.eks.ikke spurt om vi ønsket en ekstra kopp kaffe ,noe nabobordene ble spurt om de ville ha.

Cons:

Dusjen på badet .Var ikke dusjkabinett/ dusjvegger rundt hele veien.Stor åpning på ene siden som gav lekkasje av vann utover gulvet og toalettet v/dusjing.Måtte bruke masse tid og hånduker for å tørke opp.

2025-10-11 • via Nuitee
M
Maxime • couple • de
9
2025-10-11 • via Nuitee
L
LoopeA • couple • gb
10
Pros:

Super friendly staff. Easy to find and so close to everything in the Old Town

2025-10-08 • via Nuitee
S
Sarah • couple • gb
10
The perfect stay in a beautiful boutique hotel
Pros:

The Lucca Heritage Retreat is a really special boutique hotel and the perfect sanctuary away from the hustle and bustle of Lucca. We had the warmest welcome from Daniela who showed us to our room and gave us recommendations of things to do and places to eat.
The beautiful decor is so calming and relaxing, the little touches of rum and honey and biscuits on our return after a busy day and in the morning the delicious breakfast selection was a great start to the day.
The rooms are beautifully decorated with super comfy beds, well equipped bathrooms, fluffy bathrobes and again little extras like the vanity/dental set etc.
It’s the attention to detail and the wonderful staff that makes it a very special experience. We would highly recommend Lucca Heritage Retreat.

Cons:

Nothing!

2025-10-07 • via Nuitee
M
Maria Duarte • family_with_children • de
10
Pros:

Um Hotel Magnífico no coração de Lucca .
Tudo nos encantou , desde a decoração , ao requinte do Hotel, ao maravilhoso pequeno almoço e não esquecendo a simpatia e amabilidade da equipa !
Sem dúvida que iremos regressar !
A Estadia neste Hotel foi 5 ⭐️
Obrigada ❤️

Maria e Ana

2025-10-07 • via Nuitee
C
Craig • couple • gb
10
Pros:

Staff were very engaging and welcoming. No request was too much trouble for Daniela, who was superb.

2025-10-06 • via Nuitee
C
Clare • couple • gb
9
Very good location and lovely hotel setting. Daniela was extremely helpful with all our requests.
Pros:

Location very good. Breakfast good and lots of choices

2025-10-05 • via Nuitee
K
Karen • extended_group • gb
10
Stunning Hotel
Pros:

If you're staying in Lucca then this is the place to stay. Wonderful staff, fantastic breakfast and beautiful rooms. Bed was so comfy. Already planning my return stay.

Cons:

This place is perfect, nothing not to like.

2025-10-02 • via Nuitee
J
Julie • extended_group • gb
10
Fantastic location, beautiful property extremely friendly, helpfull staff.
Pros:

My second stay at this wonderful property. The hotel is conveniently located within the walls and is a short walk to the train station. The staff are extremely friendly and helpful and the property and rooms are beautifully furnished. The beds are so comfortable.

2025-10-02 • via Nuitee
L
Lucianne • solo_traveller • gb
10
A beautiful and peaceful base for exploring Lucca. Highly recommend.
Pros:

It was the perfect location. A very charming heritage building with excellent decor. It felt like a grand palazzo. The room was really big and had everything I needed. The staff were lovely, in particular Daniela was excellent. She was extremely helpful, professional and friendly - really lovely to chat to too. I would highly recommend this place. It’s not a big hotel, feels much more intimate like a boutique guest house. It’s the perfect base for exploring beautiful Lucca.

Cons:

Nothing

2025-10-01 • via Nuitee