Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Heating
Family rooms
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Shower leak issues
Limited breakfast options

Categories

Cleanliness
8.95
Some reviews highlight cleanliness, while concerns about the shower leak were raised.
Service
10
Staff received consistent praise for being friendly, helpful, and attentive.
Location
9.92
Great location cited in multiple reviews for accessibility to key attractions.
Room Quality
9.96
Guests appreciated the decor and comfort of the rooms.
Amenities
9.41
Positive feedback on amenities, though more variety was requested for breakfast options.
Value for Money
9.94
Overall good value as per guest experiences.
Food and Beverage
9.4
Breakfast received positive feedback, although some improvements suggested.
Overall Experience
10
Guests generally expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:56

Property Description

Location:
Centrally located in Lucca with key attractions like Leaning Tower of Pisa nearby.

Room Features:
Modern amenities such as flat-screen TV, minibar, and private bathroom in air-conditioned rooms.

Nearby Attractions:
Convenient access to Guinigi Tower, San Michele in Foro, and Piazza Napoleone.

Book your stay at Lucca Heritage Retreat for a memorable experience!

Important information:

Please note that the Deluxe One-Bedroom Apartment - Annex is located on an upper-level floor with no lift access.

Please note that guests are required to climb 46 steps to access the Deluxe One-Bedroom Apartment - Annex.

Guests are informed that arrivals after 8:00 PM are available upon request and are subject to an extra fee.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.7
Based on 321 reviews
Cleanliness: 8.95
Service: 10
Location: 9.92
Room Quality: 9.96
Amenities: 9.41
Value for Money: 9.94
Food and Beverage: 9.4
Overall Experience: 10
A
András • couple • hu
5
2026-10-30 • via Nuitee
F
FLAVIO RICARDO • family_with_children • br
10
Muito boa e confortável.
Pros:

Bom café, com alguns itens disponibilizados sob demanda. Boa localização. Atendimento excelente.

Cons:

Sem comentários.

2026-10-27 • via Nuitee
O
Olivia • couple • us
10
Pros:

Gorgeous hotel right in the heart of Lucca! Staff was incredibly kind and accommodating. Looking forward to coming back.

2026-10-27 • via Nuitee
C
Catherine • couple • ca
10
2026-10-26 • via Nuitee
A
Aart • couple • ae
10
Very comfortable with friendly service
Pros:

Customer service, big clean and comfortable room

Cons:

-

2026-10-26 • via Nuitee
J
Jared • couple • us
9
Wonderful place, wonderful staff, wonderful breakfast!
Pros:

Julia, our host, was so wonderful and made us feel so welcome, comfortable and spoiled. The breakfast was wonderfully prepared each day and we felt very much at home during our stay.

Cons:

The A/C didn’t seem to cool the room at all… thankfully we didn’t need it much.

2026-10-25 • via Nuitee
T
THIERRY • couple • fr
10
Perfetto!
Pros:

Tutto

Cons:

Niente

2026-10-25 • via Nuitee
D
Dawn • couple • gb
10
The best hotel suite ever!
Pros:

Stunning suite, excellent staff, beautiful building in quiet central location

Cons:

Nothing!

2026-10-23 • via Nuitee
S
sergio • couple • ch
9
2026-10-21 • via Nuitee
Z
Zoe • extended_group • us
10
2026-10-17 • via Nuitee
F
fiona • couple • ca
10
Wonderful
Pros:

One of the best places we have stayed in.location in Lucca is great our room was the junior suite ,wow is all we could say.Julia was so helpful and charming made our stay .
Would definitely recommend and will be back

Cons:

Nothing it’s excellent

2026-10-16 • via Nuitee
P
Paula • couple • au
8
Impeccably clean and welcoming accommodation close to everything with a great comfortable bed.
Pros:

We loved the cleanliness, the comfortable bed and location.

Cons:

Hairdryer was not effective and it wasn’t clear what room was actually booked as I was told there are a few superior rooms and I didn’t get the style room I anticipated or was sent in confirmation. This was a shame as the rooms differ greatly. They are all lovely but mine was not what I booked.

2026-10-15 • via Nuitee
S
Scott • solo_traveller • us
8
Cons:

Unfortunately you have no one you can call after hours. There were 6 of us that stayed there. We all put our keys in the drawer before we left, as we were asked too. When we came back my brother’s key was missing. That’s fine mistakes happen. But to not be able to get a hold of someone to simply open a room door. That’s just wrong..not a good night for my brother

2026-10-15 • via Nuitee
L
Lindsay • couple • gb
9
Lovely location in the centre of Lucia, very comfortable bed and excellent apartment.
2026-10-11 • via Nuitee
R
Raffaella • couple • it
10
2026-10-07 • via Nuitee
M
Michael • couple • gb
10
Lovely stay in Lucca
Pros:

Great location in the centre of town with easy access to the train station with good connections to surrounding towns. Lovely vibe about the hotel. Team were very informative and very helpful.

2025-10-18 • via Nuitee
M
Mary • solo_traveller • ie
10
Very comfortable stay.
Pros:

The Property is very central, just 3-4 minutes walk from Piazza San Michelle on one side and same distance from Duomo on the other. The owners are most friendly and helpful and there is definitely a personal touch. The hotel is peaceful and comfortable. I highly recommend it.

Cons:

There was nothing not to like.

2025-10-16 • via Nuitee
A
Anne • couple • au
10
2025-10-15 • via Nuitee
E
Elizabeth • couple • us
10
The accommodations made Lucca even more enjoyable!
Pros:

Great location
Comfortable
Accommodating
Staff was great, especially Daniela, who was so helpful

Cons:

Nothing

2025-10-15 • via Nuitee
• couple • it
10
Sofort gerne wieder
Pros:

Super nettes und kompetente Mitarbeiter. Alles absolut sauber.
Tolle Ausstattung der Räumlichkeiten-fantastisch zum Relaxen am späten Nachmittag.

Cons:

Park Situation und Erreichbarkeit etwas problematisch, da mitten in der verkehrsberuhigten Zone.

2025-10-15 • via Nuitee