Cumberland Guest Lodge

Hotels
8 (14 reviews)
39 Cumberland drive , Bulawayo , zw

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Room service
Safety deposit box
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Exceptional service
Outstanding food quality
Cons:
Cold water on one day
Noise at night

Categories

Cleanliness
7.21
Some concerns about bathroom amenities and flickering lights.
Service
8.68
Exceptional service from check-in to check-out, with attentive staff.
Location
8.22
Convenient location, though some noise issues at night.
Room Quality
7.67
Room quality was adequate but needed improvements.
Amenities
8.2
Good amenities available, appreciated guidance from night shifts staff.
Value for Money
7.66
Overall reasonable value considering the service quality.
Food and Beverage
8.71
Outstanding meals, special attention to dietary requirements.
Overall Experience
7.68
A generally good stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:02

Property Description

Fitness Centre, Free Parking, and Garden: Cumberland Guest Lodge offers a fitness centre for guests to stay active, free private parking for convenience, and a beautiful garden to relax in.

Comfortable Rooms with Modern Amenities: Each room at the lodge is equipped with a desk, flat-screen TV, private bathroom, and complimentary WiFi. Some rooms offer scenic garden views and include a kettle and fridge for added comfort.

Delicious Dining Options: Guests can enjoy a buffet, à la carte, or Full English/Irish breakfast at the property, ensuring a satisfying start to the day.

Ready to experience comfort and convenience at Cumberland Guest Lodge? Book your stay now for a memorable visit to Bulawayo!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 14 reviews
Cleanliness: 7.21
Service: 8.68
Location: 8.22
Room Quality: 7.67
Amenities: 8.2
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 7.68
L
Loay solo_traveller jo
8
2025-10-04 via Nuitee
T
Tapiwa family with young children gb
10
A good stay overally.
Pros:

From check in to check out the service was amazing. Only a few bit that could be better (listed below).
Abigirl checked us in she was so attentive and very welcoming.
Jeff who did night shifts showed me around all the amenities.
Inno the chef always made outstanding meals and took dietary requirements seriously . Food was amazing and very tasty (breakfast) .
Given was an amazing assistant in serving breakfast . Always on his feet running in order to provide a quick service .
Nonhlanhla also very polite . Even offered to take pictures for me and mum in the garden.

Cons:

The water was cold one of the days but the problem was rectified .
Flickering lights at some points no idea why .
Noise at night was a bit much . I think we had room 6 which is just by the reception .
Bathroom could do with handwash and somewhere to hood gown and towel.

2025-06-25 via Nuitee
P
Penelope solo traveller zw
6
Pleasant
2025-05-26 via Nuitee
M
Mashingaidze review category business travellers zw
6
Pleasant
Pros:

The bed was good

Cons:

Lack of Air-conditioning
Road to the.lodge

2025-05-12 via Nuitee
G
Guni review category business travellers zw
8
fantastic
Pros:

everything excerpt council has to fix the sewer nearby

Cons:

the sewer outburst nearby, outside the premise

2025-02-11 via Nuitee
C
Cootzee young couple zw
10
Greatly recommend
Pros:

l had a wonderful stay with my wife. The airport shuttle driver and lodge recommended taxi driver were the best and reliable. i loved their breakfast and dinner. Rooms are clean and comfortable. Our room looked exactly like on the pictures. The staff were friendly. And l love the fact that they are about to finish their Conference center which can be good for business meetings when l come back to Bulawayo for business.

Cons:

Nothing but to greatly recommend this place.

2024-11-07 via Nuitee
A
Asif solo traveller pk
9
Superb
2024-11-01 via Nuitee
M
Matambo review category business travellers zw
8
Very good
2024-10-14 via Nuitee
T
Tryphine solo traveller gb
10
Exceptional
2024-09-09 via Nuitee
A
Amanda review category business travellers gb
10
I had an exceptional stay. Greatly recommend
Pros:

I always stay at the lodge when lm in Bulawayo.
The atmosphere is peaceful
The rooms were cozy and the everything in the room was perfect. WiFi is fast.
Room designs are unique
The hot water was constantly available even in the early morning hours which was the major plus for me.
Staff are friendly

Cons:

I thoroughly enjoyed my stay always and would highly recommend the establishment to anyone seeking a comfortable and peaceful experience. I will always return!

2024-09-03 via Nuitee
T
Tsitsi review category business travellers zw
10
Exceptional
Pros:

I was impressed by the potential of this new property, and I can see that the team is working hard to iron out the wrinkles.
The location was perfect for my needs as a person who loves privacy and quite atmosphere. The accommodation was clean and comfortable. Loved the quality linen.
The staff were friendly and attentive, and they went above and beyond to ensure my stay was enjoyable.
I loved my airport shuttle; the driver was so friendly and assisted me even before l came to Bulawayo by answering some of my questions.
I would definitely recommend the lodge.

2024-08-28 via Nuitee
S
Shayliene review category business travellers gb
2
Absolutely disappointing and not value for money.
Pros:

The location was quite local to where we needed to be. The accommodation was clean neat and tidy.

Cons:

There was no hot water, which was the main reason we booked with them, in the early hours of the morning the guard and a guest were talking loudly in the corridors the building was empty and so echoed and reverberated. In the morning around 6 am the employees woke us talking and laughing loudly, there were wheel barrows being wheeled and a combi being started. Very noisy. Just would not stay again at all.

2024-08-27 via Nuitee
T
Tanyaradzwa review category business travellers zw
5
it was ok. decent.
Pros:

Location is good and quiet
rooms and linen clean
fridge
comfortable bed

Cons:

TV channels were not working
rooms slightly cramped.
shower didnt have a screen so water on the floor after bathing dangerous with no mats as well
no car wash in the morning

2024-08-26 via Nuitee
I
Isaacs review category business travellers za
10
I felt at home and I’ll definitely come again.
Pros:

The friendly staff

2024-08-21 via Nuitee