Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Sauna
Massage services
Ski storage
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
High-quality amenities
Delicious food

Categories

Cleanliness
9.33
Cleanliness was generally positive, reflecting a professional standard for this hotel tier.
Service
10
The staff went above and beyond, providing exceptional service throughout our stay.
Location
9.8
The resort is located conveniently with good access to nearby attractions and ski areas.
Room Quality
9.34
Rooms were spacious and well-appointed, enhancing the overall comfort.
Amenities
9.29
Excellent amenities including private baths and a variety of dining options.
Value for Money
9.82
Considering the overall experience, the service and offerings provide great value.
Food and Beverage
9.28
Daily changing breakfast options and high-quality in-house dining contribute positively.
Overall Experience
9.93
An exceptional experience overall that exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:14

Property Description

Luxurious Mountain Retreat

Mountain Views and Relaxation: Nestled in Kutchan, MUWA NISEKO offers stunning mountain views and a serene atmosphere. Guests can unwind in the sauna and enjoy the picturesque garden and terrace.

Modern Amenities: The 4-star hotel boasts well-equipped rooms featuring air conditioning, a coffee machine, and a flat-screen TV. Some rooms even have a balcony for a breath of fresh air. With a 24-hour front desk and free WiFi, guests are well taken care of during their stay.

Skiing Paradise: Perfect for ski enthusiasts, the hotel offers easy access to ski equipment hire and is close to popular stations for a seamless winter getaway.

Book now for an unforgettable mountain escape at MUWA NISEKO!

Check-in and check-out hours:

Location

Guest Reviews

9.6
Based on 30 reviews
Cleanliness: 9.33
Service: 10
Location: 9.8
Room Quality: 9.34
Amenities: 9.29
Value for Money: 9.82
Food and Beverage: 9.28
Overall Experience: 9.93
T
Thai Son • extended_group • vn
10
Pros:

Very clean and spacious

Cons:

No in room dining. There are nights with snowstorm yet I could not order in

2026-03-18 • via Nuitee
T
Tara • couple • ca
10
Fabulous.
Pros:

Everything! The service, room, and proximity to the mountain.

2026-03-10 • via Nuitee
J
James • couple • gb
10
2026-01-27 • via Nuitee
M
Maik • family_with_children • sg
8
Fabulously in the middle of the action, but need to go elsewhere to socialise
Pros:

Excellent location, good design, caring staff, great bathroom products

Cons:

Large rooms but with very little storage, hotel is missing a buzzy bar/common room, feels like a body without a heart despite the high grade.

2025-12-23 • via Nuitee
L
Ling Hui • couple • my
10
Excellence
Pros:

Absolutely stellar ski resort. It was my first time in niseko for skiing, though I came too early for the snow and the ski lifts weren’t open yet, the service in muwa was excellent, they gave us suggestions on places we could go - Andy, Jed, Alvin, were the few guest supervisors we met, lovely lovely people. Andy helped with finding out which ski lifts were open and Alvin suggested places for us to go if they were closed. It was also my husband’s birthday, they have selections of flowers and cakes to choose from.

Valet parking is 3000 yen, service is top notch. I suppose you can park outside at the welcome center too but I’m not sure about payment during peak seasons. There’s a shuttle transportation within 5km radius. Jed suggested a few bars for us as well.

Breakfast changes every day. From Italian menu to Japanese menu to buffet on some days.

Private bath with the infinity and the rotenburo. We chose rotenburo, excellent view of mt yotei. Better in my opinion, it’s more Japanesey compared to the infinity one. You gotta book with the reception. Payment can be done during check out.

Absolutely worth the money. Will definitely be coming back next season

2025-12-03 • via Nuitee
A
Anna • couple • ph
10
2025-11-24 • via Nuitee
T
TRICIA • couple • gb
10
Exceptional in every way. The staff went above and beyond to ensure we had the most memorable stay. Thank you to you all
Pros:

The property was incredible.

Cons:

Nothing to dislike.

2025-11-21 • via Nuitee
Y
Yukari • couple • jp
10
最高の宿です。また泊まりたいです。
Pros:

恋人の誕生日祝いで利用させてもらいましたが、全体的に大満足の宿泊でした。ロビーのドアが開いた瞬間から素敵な匂いに包まれ、部屋も広くて居心地よく、備え付けのシャンプーやトリートメントはAesopで統一されており、洗練された雰囲気を感じました。大浴場も落ち着いており、ロッカーや鏡面台の設備も整っていて心地よかったです。ヒトバイタクボのコース料理も全て美味しく、案内人のおもてなしも良かったです。素敵な度になりました。ありがとうございました。

2025-10-16 • via Nuitee
S
Sander • with friends • hk
10
Excellent staff and facilities
2025-03-17 • via Nuitee
L
Livio • family with young children • jp
9
Beautiful brand new hotel right at the bottom of the ski slopes
Pros:

The hotel is very new - it does not even appear yet on some Google Maps renditions and address searches. The facility is top notch in terms of the quality of the overall finishing, cleanliness and proximity to the ski slopes. The access to the ski resorts is excellent: there is a ski equipment locker room where one can store ski equipment, get changed for snow sports and access the slopes directly from there (and it can be reached again easily by skiing in from the slopes). The hotel has good overall facilities. There are two good restaurants at the hotel (Italian and Japanese - Sukiyaki/Shabu Shabu).

Cons:

The public onsen is nice but has no windows, which is a bit of a downer considering the missed opportunity. The two hotel restaurants are both quite expensive. There is a lounge for chilling out but does not offer coffee, bar services or refreshments, which would have been a nice addition - we had to walk to other places for such 'chilling out' options.

2025-03-16 • via Nuitee
S
Stella • solo traveller • my
8
Very good
2025-03-15 • via Nuitee
J
Johnston • family with young children • jp
10
My favorite ski trip to so far in my life.
Pros:

Location is pretty unbeatable in Niseko area. Getting the private onsen experience was also fantastic with views of the slopes from the onsen, and mount Yotei from our rooms.

Cons:

Place costs some money to stay at, but you definitely get what you pay for. If I had a complaint you are a little ways from a lot of the food options that aren't the hotel but that's nit picking since they provide transport free of charge.

2025-03-13 • via Nuitee
Z
Zoe • family with young children • au
10
Exceptional
2025-03-06 • via Nuitee
S
Sung • family with young children • us
10
Our stay at the Muwa was exceptional due to the location and the exceptional staff.
Pros:

Really enjoyed the location. The breakfast had enough variety for a five day stay.

Cons:

I really like the location and the proximity to the slopes for skiing. Also the staff was the best part of of the experience, they did an amazing job.

2025-03-06 • via Nuitee
A
Antonio • family with young children • ca
8
excellent location with lots of amenties
Pros:

excellent

Cons:

ski in out

2025-02-27 • via Nuitee
V
Van • young couple • au
10
Exceptional
2025-02-06 • via Nuitee
T
Tad • young couple • no
10
Exceptional
2025-02-01 • via Nuitee
K
Kate • family with young children • au
10
Just fabulous in every way
2025-01-12 • via Nuitee
H
Helen • family with young children • au
10
Customer Service is excellent. Shuttle service is good
Pros:

Good variety of choices

Cons:

May need more shuttle bus/van during peak season

2025-01-11 • via Nuitee
R
Rubianto • group • id
10
Excellent staffs and wonderful rooms
Pros:

Everything

Cons:

No gym

2024-12-21 • via Nuitee