Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Great central location
Helpful staff
Unique room design
Cons:
Cleanliness issues
Service inconsistencies
Basic breakfast options

Categories

Cleanliness
8.26
Several mentions of cleanliness issues, such as mould and slime in the kitchenette.
Service
9.23
Staff were generally helpful, but there were issues with communication and follow-through.
Location
9.77
Incredible central location, perfect for exploring.
Room Quality
7.72
Room had décor issues and some amenities were not functioning properly.
Amenities
9.25
Well-equipped with unique features; however, some promises like personal butler service were unfulfilled.
Value for Money
8.71
Some concerns regarding the overall value due to amenities not meeting expectations.
Food and Beverage
8.26
Breakfast was described as basic, suggesting improvements could be made.
Overall Experience
9.23
Despite issues, the positive aspects outweighed the negatives for a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:53

Property Description

Luxurious Accommodation with City Views
Chateau Denmark in London offers air-conditioned rooms with stunning city views and free WiFi. Enjoy the cultural heritage of the neighborhood, located near popular theatres and museums.

Comfort and Convenience
Relax in style with a flat-screen TV, plush bathrobes, and slippers in every room. Some units even feature a cozy seating area and a private patio for a touch of outdoor serenity.

Prime Location
Explore nearby attractions like the Arts Theatre, Queen's Theatre, and the British Museum, all just a stone's throw away. With London City Airport a short distance from the hotel, your journey is made easy.

Book your stay at Chateau Denmark for an unforgettable London experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1582 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.77
Room Quality: 7.72
Amenities: 9.25
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 9.23
H
Hiroshi couple gb
10
2026-02-26 via Nuitee
J
jack couple gb
10
2026-02-26 via Nuitee
B
bottiglieri couple gb
7
Pros:

The location, the hotel itself was very edgy or different.

Cons:

The breakfast wasn't very good, and there weren't many choices; it was something thrown together at their bar.

2026-02-26 via Nuitee
A
Andreas couple de
9
2026-02-26 via Nuitee
D
Danielle extended_group gb
10
2026-02-26 via Nuitee
H
Hiroshi couple gb
10
2026-02-26 via Nuitee
J
Joanne couple gb
6
Lovely but no milk provision for the coffee maker etc
Pros:

The room was a fabulous gothic apartment

Cons:

The breakfast was cold served in number 13 bar. For the price point and the inclusion of a butler etc you would really expect hot food served in the restaurant affiliated with the hotel

2026-02-25 via Nuitee
T
Theresa couple gb
10
2026-02-24 via Nuitee
R
Richard extended_group gb
7
Hotel was amazing, the mix up with room service disappointing
Pros:

Amazing property. Stayed numerous times and we love it

Cons:

Just after midnight when we were asleep we had a knock on the door. Then a louder knock followed by a telephone call for room service with food we don’t order! We had been in bed since 10pm so didn’t appreciate the wake up!

2026-02-22 via Nuitee
L
Liudmyla couple ua
10
2026-02-22 via Nuitee
C
Cloe couple gb
9
Pros:

Wonderful room, immaculate, amazing facilities, attentive reception staff

2026-02-22 via Nuitee
A
Anne couple gb
8
Great location almost outside Tottenham Court tube station.
Pros:

Great location

Cons:

Nothing

2026-02-22 via Nuitee
H
Harvey couple gb
10
Pros:

Very friendly staff

2026-02-22 via Nuitee
J
Jack couple gb
8
2026-02-12 via Nuitee
H
Harem solo_traveller iq
10
The staff will be perfect
Pros:

It was just amazing

Cons:

I liked everything

2026-02-11 via Nuitee
S
Simon couple gb
2
Sadly gone down hill with management not caring
Pros:

Cool decor and location

Cons:

Have stayed here a few times and really liked the decor and cool vibe. Last stay was incredibly disappointing and I think this comes down to poor / absent management:
1. We had a spurious WhatsApp message from the hotel the day before check in requesting CC details to speed the process the following day - mentioned our dissatisfaction with this when we checked in and were told ‘yes we were aware of someone hacking our details’. No communication on this from the hotel, no warnings or information whatsoever. This led to a £4,666 fraudulent charge which we are in dispute over. The fact the hotel were so dismissive of this data breach is concerning and questionable.
2. There were two fire alarms on the Friday night - guests came out of their rooms into the hallway. The alarm was silenced and we were returned. Alarm sounded again and we were all wondering is this real or not. No action or communication came from staff to confirm false alarm or follow any form of fire drill which again is highly questionable and frankly dangerous.

2026-02-10 via Nuitee
B
Brandie couple us
10
Pros:

The staff was phenomenal. The room was groovy and comfortable.

2026-02-09 via Nuitee
P
Philip extended_group gb
10
Superb stay in this very special hotel.
2026-02-09 via Nuitee
T
Thomas couple gb
10
Amazing!
Pros:

Immaculate clean room
Upgrade to a suite was a lovely touch

Cons:

No milk provided in the room for hot beverages

2026-01-31 via Nuitee
A
Andreas couple at
10
2026-01-31 via Nuitee