Citadines Bacolod City

Hotels
•
Citadines
9 (204 reviews)
Lacson Street Barangay Bata , Bacolod , ph

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Front desk (limited hours)
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly staff
Comfortable rooms
Cons:
Moldy rooms
Housekeeping needs improvement

Categories

Cleanliness
7.33
Issues with mold and housekeeping needing improvement mentioned in reviews.
Service
9.8
Staff were consistently polite, attentive, and accommodating, delivering exceptional service.
Location
9.34
Convenient parking and close to major shopping highlighted positively by guests.
Room Quality
8.79
Amazing room features and comfort, but some complaints about pillows.
Amenities
8.82
Nice amenities including a pool and spa, but some improvements needed for gym access.
Value for Money
8.78
Perception of being a bit overpriced but not terribly so.
Food and Beverage
9.83
Breakfast buffet is highly praised as one of the best in Bacolod.
Overall Experience
9.3
Overall memorable and amazing stay, setting a new standard for comfort and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:09

Property Description

Luxurious Amenities
Boasting an outdoor swimming pool, fitness centre, and bar, Citadines Bacolod City offers a touch of luxury for guests to unwind and relax during their stay.

Convenient Services
From free private parking to room service and a 24-hour front desk, our 4-star hotel ensures that guests' needs are met promptly and efficiently.

Comfortable Accommodation
Each air-conditioned room is thoughtfully equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom, providing a comfortable retreat for every guest.

Book your stay at Citadines Bacolod City for a truly exceptional experience in the heart of Bacolod City.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 204 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.83
Overall Experience: 9.3
L
Lewis • family_with_children • gb
4
2026-02-15 • via Nuitee
B
Bilton • couple • ca
7
2026-02-12 • via Nuitee
B
Bilton • couple • ca
7
2026-02-12 • via Nuitee
C
Chrisha May • couple • ph
10
2026-02-10 • via Nuitee
C
Chrisha May • couple • ph
9
2026-02-10 • via Nuitee
J
Jose • family_with_children • us
10
Pros:

Staff was excellent

Cons:

80 to 100 dollars a night was kind of expensive compared to other hotels

2026-02-08 • via Nuitee
D
Denis7717 • family_with_children • au
9
Pros:

Все отлично

Cons:

Все понравилось!

2026-01-26 • via Nuitee
R
Rommel • couple • ph
10
First class
Pros:

Excellent

2026-01-23 • via Nuitee
J
Jacklyn • couple • my
9
2026-01-20 • via Nuitee
C
Crystal Faith • couple • gb
7
Good but for a nice hotel I’d expect the pool to be clean
Pros:

The modern rooms

Cons:

The pool, I was made ill from swimming in the pool, it was not chlorinated well.. I could smell ant sent of chlorine and within 2 hours I was very ill for the next 4 days

2026-01-19 • via Nuitee
R
Ricardo • family_with_children • ph
8
It was ok
Pros:

Good location

Cons:

Swimming pool was not cleaned

2026-01-18 • via Nuitee
C
Chrisha May • couple • ph
9
2026-01-12 • via Nuitee
C
Cennen • family_with_children • ph
9
Will stay here again
Pros:

The service of staffs

Cons:

Some of the viands in their breakfast (caldereta and dried pusit). But the rest are good.

2026-01-12 • via Nuitee
Q
Quizan • family_with_children • ph
8
Pros:

Room

2026-01-09 • via Nuitee
A
Alexis • couple • ph
10
2026-01-08 • via Nuitee
D
Deobeth • solo_traveller • ph
8
2026-01-06 • via Nuitee
D
Deobeth • solo_traveller • ph
8
2026-01-06 • via Nuitee
D
Dzenan • solo_traveller • se
10
Fantastic
Pros:

A fantastic hotel.
staff 👍 food👍 gym👍 pool👍 location👍Bed👍 room 👍

2026-01-05 • via Nuitee
N
Norman • family_with_children • ph
10
2026-01-02 • via Nuitee
J
Jenna • extended_group • ph
9
I would staycation there again
Pros:

The buffet breakfast was great

Cons:

Not all our calls were answered by guest services. And that room service and ala carte dining was not available

2026-01-02 • via Nuitee