Turtles Bay

Hotels
8 (21 reviews)
Al Aksha School Road , Arugam Bay , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Cons:
Poor customer service
Inconsistent amenities

Categories

Cleanliness
8
Rooms were spacious and clean, but there was mention of inconsistent cleaning during stay.
Service
7
Customer service received criticism for lack of responsiveness to noise issues and basic amenities.
Location
8.5
Close to the beach but affected by noise from nearby mosque and party guests.
Room Quality
8.5
Spacious rooms appreciated by guests.
Amenities
6.5
Missing basic amenities like shampoo and consistent Wi-Fi.
Value for Money
9.5
Overall value seems acceptable given the spacious accommodations.
Food and Beverage
7.5
Breakfast options reported as limited and repetitive.
Overall Experience
8.5
The combination of spacious rooms and issues with service impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 12:23

Property Description

Luxurious Property with Stunning Views
Turtles Bay in Arugam Bay offers a tranquil escape with its outdoor pool and lake view balconies.

Exceptional Amenities and Services
Experience top-notch hospitality with a 24-hour front desk, on-site restaurant, and free WiFi throughout the property.

Fun-filled Activities for Everyone
Enjoy a water park, children's playground, and easy access to fishing and cycling, making it a perfect destination for families and adventure seekers.

Book now to create unforgettable memories at Turtles Bay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 21 reviews
Cleanliness: 8
Service: 7
Location: 8.5
Room Quality: 8.5
Amenities: 6.5
Value for Money: 9.5
Food and Beverage: 7.5
Overall Experience: 8.5
S
Sarah • couple • nz
6
With a few improvements this place will be nice but it’s not quite there yet!
Pros:

The pool was stunning. A true highlight of the place. The rooms are large too.

Cons:

I think this hotel is not quite finished. It is not good value for money. There were no tea/ coffee making facilities in rooms. No fridge, no toiletries, no shelf in the bathroom either. One bottle of water given on arrival & that’s it. The wifi couldn’t be reached inside the rooms only outside. The mosque calling is very close and loud! Neighbours are constructing & working all hours

2026-07-22 • via Nuitee
D
Daisy • family_with_children • nz
8
Lovely place with easy access to eateries, supermarket and beach. The pool is a winner.
Pros:

The pool

Cons:

No shade around the pool

2026-07-16 • via Nuitee
L
Lorea • solo_traveller • es
6
Pros:

Escritura
El personal fue muy amable y atento, especialmente la chica que se encargaba de la limpieza y de servir el desayuno, siempre muy simpática y pendiente de todo. La ubicación también es muy buena, ya que en menos de cinco minutos andando se llega a la calle principal, donde se encuentran la mayoría de los restaurantes y comercios.

Cons:

Escritura
Lo que menos me gustó fue que la habitación carecía de algunos elementos básicos para una mayor comodidad, como jabón, cambio de toallas o unas mesitas de noche para dejar el móvil cargando. Además, al tener una muy buena relación calidad-precio, suele alojarse bastante gente joven y, en ocasiones, puede haber algo de ruido cuando regresan de fiesta por la noche.

2026-06-29 • via Nuitee
S
Sapir • couple • il
10
Thank u for everything
Pros:

Everything was perfect! Amazing staff and facilities highly recommended place 💗

2026-06-24 • via Nuitee
A
Anneko8283 • solo_traveller • fi
9
9
Pros:

Location was so good, really friendly stuff: always smiling, clean place, floors were shining :D Nice pool, good bed <3 Big rooms.

Cons:

It would be nice to have different towels to the pool and beach and 2 pillows in the bed would be great <3 really positive experience.

2026-06-13 • via Nuitee
S
Sergio • solo_traveller • es
10
Pros:

Cerca de la calle principal pero a la vez tranquilo, personal muy amable y servicial. Todo muy limpio.

Cons:

Mejorar el desayuno y las tumbonas de la piscina

2026-06-01 • via Nuitee
M
mohamed • family_with_children • lk
5
Pros:

Like the Spacious room and the pool

Cons:

They didn't have a backup generator and from.morning 10 to 5 no power.. they don't have basic animities like shampoo and shower gel.. poor wifi.. cannot offer milk for morning coffee for customers.. poor customer service

2025-08-28 • via Nuitee
E
Eva • family_with_children • cz
8
2025-07-24 • via Nuitee
C
Christer • couple • se
7
2025-07-19 • via Nuitee
K
Kacper • family_with_children • pl
7
2025-07-03 • via Nuitee
A
Anne • couple • nl
5
Teleurstellend
Pros:

Kamers waren ruim en schoon. Klein stukje lopen naar het strand. Airco werkte naar behoren.

Cons:

1. Ligt naast een Moskee. Dit hoeft niet perse erg te zijn als je daar op voorbereid bent, wij waren dat niet (0500 uur elke dag gebed).
2. Ontbijt is oké maar elke dag hetzelfde.
3. Wij verbleven hier 3 nachten, waarvan we er 2 tot 04.00 uur hebben wakker gelegen vanwege feestende gasten met harde muziek en die tot laat in het zwembad feesten. Er kwamen zelfs mensen die niet eens in het hotel sliepen. De eigenaar was hiervan op de hoogte na de eerste nacht. Aangeven dat dit niet oké is, en zijn reactie is “i dont know what to do”. Blijkbaar wordt dit dus getolereerd of durft de eigenaar hier niet op te acteren. Ben je dus op zoek naar een plek waar je lekker kunt feesten zonder consequenties? Dan zit je hier goed! Ben je op zoek naar een rustigere locatie voor een goede nachtrust? Zoek dan nog even door.
4. Kamer wordt niet tussentijds schoongemaakt.

2025-07-03 • via Nuitee
A
Aurelio • family_with_children • es
8
Muy agradable
Pros:

Lo que más me gustó fue el trato del personal. Todo el mundo muy amable y atento.
Nos ayudaron a preparar el safari en Kumana

2025-07-03 • via Nuitee
T
Tetiana • young couple • es
9
Superb
Pros:

Nice swimming pool, helpful

2025-06-18 • via Nuitee
E
Elsa • young couple • il
10
very very nice
Pros:

the room was nice and simple, everything worked well. the pool was very nice.
the staff was very welcoming and helpful, they responded to our every need. we follow a special dite and they adapted the breakfast for us. overall they were great and we highly recommend this place for a chill and worryless stay.

2024-09-29 • via Nuitee
A
Ana • young couple • au
10
We really enjoyed our stay, the pool and ease of getting to and from the hotel via the turtle pond
Pros:

Clean, big rooms, pool, close to town

Cons:

Nothing

2024-08-21 • via Nuitee
O
Ofer • family with young children • de
9
Superb
2024-08-18 • via Nuitee
V
Vanessa • family with young children • gb
10
Relaxing stay near the beach
Pros:

Location was good just off the main road.
Pool was lovely.
Very good breakfast.

Cons:

Had to pay in cash but not a big problem as cash point just up the road.

2024-08-06 • via Nuitee
M
Montserrat • young couple • es
10
Exceptional
2024-08-04 • via Nuitee
X
Xavier • young couple • nl
7
👍
Pros:

The pool is great and the beds are comfortable. You are very close to the beach and mutiple facilities like restaurants and supermarkets (3 min walk)

Cons:

The wifi is not really good and you dont have a great signal in your room. Overall we had a good stay, but it has a big price tag

2024-08-04 • via Nuitee
B
Belle • review category business travellers • ae
7
Fledgling hotel with potential
Pros:

This is a fledgling hotel that has potential, they just need some more comforts & staff training. It was impeccably clean.
We booked a family room with bunks for the kids. Beds were comfy, AC worked well. Furniture (chairs tables sunloungers etc) look hand made & they are damn hard to sit/lie on, need cushions/pillows, especially by the pool!
Area is a bit quieter as it is a 5min (easy) walk from the main street, but it is next to a mosque so early morning Fajr is a tad loud, as is Friday prayers, but it only goes for a few minutes. The pool is lovely. I do wish this hotel success, they just need to tweak it a bit to be more inviting.

Cons:

Improvements needed;
*Rubbish bins in bathroom & room (kettle & mini fridge would be amazing too!)
*Bathrooms aren't very pretty & zero bench space area to put your toiletries bag etc
* padding on sunbeds & outdoor towels for guest use
* Change instant coffee to real coffee at breakfast
* Breakfast menu to view & ask guests what they would prefer

2024-08-02 • via Nuitee