RIG Colonial Experience

Hotels
8.1 (896 reviews)
118 Calle Espaillat , Santo Domingo , do

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
BBQ facilities
Safety deposit box
Car hire
Packed lunches
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Amenities not well-maintained
Limited breakfast options

Categories

Cleanliness
7.85
Some complaints regarding the room conditions like missing items and maintenance issues.
Service
8.85
The staff was mentioned positively, especially some individuals who provided assistance.
Location
8.35
Well-located with a tranquil environment, though specific drawbacks in access were noted.
Room Quality
8.35
Rooms praised for comfort, but there were complaints about missing amenities and noise.
Amenities
7.35
Amenities notably lacking, especially with the pool not being operational during the stay.
Value for Money
7.85
Fair pricing, but issues with room maintenance and amenities raised concerns.
Food and Beverage
7.85
Breakfast lacked variety and was noted as a disappointment by several guests.
Overall Experience
8.35
Mixed feelings due to service and location, while still having notable positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 21:22

Property Description

Central Location:
Set in the heart of Santo Domingo, RIG Colonial Experience offers convenience and accessibility for exploring the city center.

Comfort and Convenience:
Enjoy air-conditioned rooms, an outdoor pool, free WiFi, and a 24-hour front desk for all your needs during your stay.

Explore With Ease:
Take advantage of the airport transfers and bicycle rental service to effortlessly explore nearby attractions and the beautiful surroundings.

To book your stay at RIG Colonial Experience and experience the best of Santo Domingo, visit our website or contact us today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.1
Based on 896 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.35
Room Quality: 8.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 7.85
Overall Experience: 8.35
M
MARINA LEONELA couple ar
8
Cumplió las expectativas
Pros:

La ubicación

2026-03-14 via Nuitee
J
Jennifer couple co
8
Pros:

Atención buena.

Cons:

Mejorar el desayuno, el pan no estaba fresco.

2026-03-14 via Nuitee
A
Ayala Londoño solo_traveller gt
10
2026-03-14 via Nuitee
M
MIGUEL EDUARDO couple co
5
No lo recomendaría.
Pros:

El desayuno muy regular, el pan duro. La ubicación buena

Cons:

El jacuzzi es de agua fría. En la noche no hay luz en la terraza ni en la zona del jacuzzi.

2026-03-14 via Nuitee
B
belen solo_traveller ar
10
Pros:

La atención del personal

2026-03-14 via Nuitee
C
C solo_traveller nl
8
Pros:

Locatie is goed, personeel erg aardig. Ontbijt ook prima. Voor dezelfde prijs kun je wel nog net wat centraler zitten in de Zona Colonial.

Cons:

Water werd pas na 5 minuten warm.

2026-03-12 via Nuitee
C
Carlos couple uy
10
Pros:

La ubicación y la atención muy destacada. Excelente para visitar el casco histórico de Santo Domingo.

2026-03-11 via Nuitee
S
Stephany Patricia couple mx
8
Lo pasé bien pero tiene detalles para mejorar mucho
Pros:

Ubicación excelente para
Conocer la
Zona colonial

Cons:

No tiene elevador!! Y hay que
Subir las maletas por la
Escalera. Solo tienen un baño!! Y está en el cuarto piso muy chiquito no había papel de baño de jabón y estaba sucio. El internet no funciona bien en las habitaciones del fondo.

2026-03-11 via Nuitee
L
Luis couple us
10
Pros:

The Maikel was very attentive!! Room was very clean . Close to shops and restaurants..

Cons:

No complaints

2026-03-11 via Nuitee
F
Flavio Candido couple br
10
Pros:

Tudo perfeito

Cons:

Nada a declarar

2026-03-11 via Nuitee
M
Mag.Alois couple at
6
3 Nächte online Santo Domingo
Pros:

Zentrale Lage.

Cons:

Personal kein Interesse für Anliegen.
Wasser nur kalt zum duschen.
Badetücher wurden nicht gewechselt für den Pool keine Tücher vorhanden.
Frühstück einfach.
Personal im Standby Modus.

2026-03-10 via Nuitee
J
JEAN-MARIE couple fr
7
Cons:

Manque de fenêtre sur l’extérieur dans la chambre

2026-03-09 via Nuitee
D
Daan couple nl
7
2026-03-09 via Nuitee
C
Carlos Andres couple co
9
Pros:

Excelente la atencion de Maikel

Cons:

El internet con problemas

2026-03-09 via Nuitee
E
Edgar couple us
8
Pros:

Location

Cons:

Internet inside the room did not work

2026-03-08 via Nuitee
J
Jim Bowen couple us
7
For a nice overnight stay in the colonial area, this place was a great value. Mikail was super!
Pros:

The room was huge with a balcony overlooking the street below. Noise was minimal at all times we were in the room. Mikail was our check in person, and he was fabulous at getting us anything we needed. Unfortunately, hotels in this area do not supply washcloths, so like in Europe, bring your own. The parking was on street which was not advertised as such, however we were lucky enough to park in front of the hotel. Lobby was professional and useable.

Cons:

There was a smell in the hallway that smelled like sewer. Not overwhelming, but noticeable. The rooftop eating area was very windy the morning we ate breakfast, so everything was cold, but they offered a large variety of food choices. View of the ocean from here was nice. I'm sure on non-windy days the food is much warmer.

2026-03-07 via Nuitee
J
John couple us
10
I had a great time and Maikel the receptionist treated us with respect
Pros:

“I had a great stay at this hotel. The room was clean, the staff was friendly, specially Mikael he treated us with respect and the service was excellent. I would definitely stay here again.

Cons:

Nothing

2026-03-07 via Nuitee
A
Ariel couple ar
8
Pros:

La terraza cubierta

Cons:

Desayuno un poco desatendido.

2026-03-03 via Nuitee
R
rodas solo_traveller ni
9
2026-03-03 via Nuitee
J
jonathan couple fr
1
Un cauchemar, à fuir
Pros:

L’emplacement

Cons:

Tout d’abord cela commence par l’accueil, un jeune homme vraiment pas agréable qui ne fera aucun effort pour vous aider, ni à traduire si vous ne parlez pas bien la langue du pays.
Après avoir lu certains commentaires précédent je peux confirmer qu’il faut être vraiment désespéré pour louer dans cet établissement.
Cela commence par un manque d’hygiène total, chambre mal odorante avec forte présence d’humidité et aucune aération possible car fenêtre fixe avec en supplément des cheveux et poils sur le sol et le lit, le ménage est clairement pas fait après chaque départ.
Ensuite cela commence au moment de vouloir prendre une douche, absence totale d’eau chaude et c’est là que commence le sketch.
Je décide d’avertir la réception qui me dit de laisser couler l’eau 10 minutes, l’eau chaude va arriver….
Au bout de 30 minutes je décide de retourner le voir et il me dit que cela est normal ça va venir.
Clairement il se moque de moi car au vu des commentaires précédents le problème est récurant donc je commence a comprendre que la douche sera à l’eau froide pendant notre séjour.
Ensuite moisissure au plafond, fuite d’eau de la Clim sur le visage en pleine nuit….
Bref vraiment un cauchemar, je ne comprends pas comment cet établissement soit encore disponible sur booking…
Le petit déjeuner rien de rien pain de mie sec (déjà plusieurs jours qu’il est servi) pour le reste c’est vraiment médiocre.
Honnêtement si je peux permettre à certaines personnes de ne pas tomber dans le panneau et bien j’en serais satisfait 🙏
Petit bonus piscine (baignoire) ridicule avec une vue à vomir 🤢 sur un chenil ou les caca de chien seront régaler votre regard.
Cet hôtel est maquillé vulgairement avec de la peinture blanche pour cacher et recouvrir le taches d’humidité afin que le client ne puisse y voir que du feu sur les photos et en arrivant sur place c’est la douche froide (sans mauvais jeu de mots)
MERCI À CET ÉTABLISSEMENT d’avoir gâché notre séjour à Santo Domingo

2026-03-02 via Nuitee