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Facilities
Property facilities
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Non-smoking rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Soundproof rooms
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Allergy-free room
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Internet access
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Wine release events
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Convenient Location
The Hotel Hansestadt Lübeck is centrally located, making it easy to explore the main attractions and landmarks nearby.
Comfortable Accommodation
Enjoy cosy and well-equipped rooms at the Hotel Hansestadt Lübeck, ensuring a pleasant stay for all guests.
Proximity to Historic Sites
Discover Lübeck's rich history with iconic landmarks such as the Holstentor gate and the charming Old Town just a short walk away.
Book your stay at the Hotel Hansestadt Lübeck today for a memorable experience in this beautiful Hanseatic city.
Please inform Hotel Hansestadt Lübeck in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
If you expect to arrive outside reception opening hours, please inform Hotel Stadt Lübeck at least 1 day in advance.
Please note there is no elevator access to the breakfast room.
Please note that bed preference will depend on availability upon arrival.
Property Policies
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Internet
WiFi is available in some hotel rooms and is free of charge.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Parking
No parking available.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
People 3 years old and over stay for € 20 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel is close to the train station.
At our arrival the room wasn't cleaned and we had to wait 2 hours in the lobby. We arrived at 21:00 so it was quite uncomfortable as we were tired.
The TV is must be in front of the Bed it's very difficult to watch and it's only 1 couch and the table is very small.
Great location, nice rooms, comfortable bed
Nothing
The location is perfect, the hotel staff was very friendly and accommodating. Love the decor for the reception, honestly, I booked mostly because of the coastal theme and location to Central Station. Comfortable beds and duvets, we had the room with the balcony which was a bonus.
The bathroom is way too small, you can barely fit in there and also don't like the layout, the toilet is another door to enter and can barely fit in there. Bathrooms on cruise ships are more comfortable and larger. That is all I did not like. But for the rate I paid it was good value for my money.
The rooms were fairly clean.
Where to start! Terrible experience ever!
1. The name of the hotel is not the same as in booking. There is no sign or anything. We walked all around the building to find a sign with the name but could not find it. Afterwards we entered the hotel we think it might be ours. They said "yes , you are at the correct location, the name of the hotel has changed". Ok however why no even small sign with the former name of the hotel till all the new hotel names are updated everywhere you are available.
2. We checked in at around 16:30 pm (check in start @15pm), we got the keys and was told that we had to go out and followed to the last door for the entrance, that is ok but the hotel was not wheelchair friendly, so with heavy luggages you have to carry till you reaches the lift.
3. We entered the room and it was a single room, although we booked a double room. So we had to go back again to the reception with all luggage from outside of the building under heavy rain.
4. We waited almost 30 minutes to talk to the ladies at the front desk. She checked and told us " it is a system error" but there is no double room left etc.
She told us that we get a 2nd single room. At that moment, we overheard a conversation in German between the receptionist and another guest, who was checking in with a friend. They mentioned that they had booked two double rooms but were given singles. The guest offered to switch rooms with us, but the receptionist responded that she would not accommodate this change, citing that she would need the double rooms for future guests.
This situation was incredibly disappointing, as it left my husband and me in separate rooms on the first night of our vacation, which is especially distressing given that this is our first holiday together during my pregnancy.
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