Holiday Inn Express Ciudad de Mexico Condesa by IHG

Hotels
•
Holiday Inn Express
8.1 (1730 reviews)
Avenida Insurgentes Sur #287 , Mexico City , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Business center
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Renovation noise
Cleanliness issues

Categories

Cleanliness
7.49
Multiple mentions of dust and noise due to renovations.
Service
8.46
General appreciation for the staff's attentiveness despite some minor issues.
Location
9
Excellent location near attractions and public transport.
Room Quality
7.95
Rooms were comfortable and newly renovated.
Amenities
7.48
Some amenities like the coffee machine reported issues; gym not functioning.
Value for Money
7.94
Respondents indicated satisfaction with the value, considering the renovations.
Food and Beverage
8.49
Positive comments on the breakfast offerings and quality.
Overall Experience
7.96
Many guests reported overall satisfaction despite some ongoing renovations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:51

Property Description

Modern Guestrooms and On-Site Restaurant
Experience comfort and convenience at Hotel Roosevelt with modern guestrooms equipped with cable TV and wireless internet. Indulge in authentic Mexican cuisine at our on-site restaurant or enjoy the luxury of room service in the comfort of your room.

Convenient Facilities
Our hotel offers a conference room for 20 people, perfect for business meetings or events. Whether you're here for work or leisure, we have all the amenities to make your stay enjoyable and productive.

Ideal Location
Located on Insurgentes Avenue, Hotel Roosevelt is minutes away from the World Trade Center and close to popular attractions like the historic district and Anthropology Museum. Explore the vibrant neighborhood with unique shops and restaurants, or unwind at Chapultepec Forest nearby.

Book your stay at Hotel Roosevelt now for a memorable experience in downtown Mexico City!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 1730 reviews
Cleanliness: 7.49
Service: 8.46
Location: 9
Room Quality: 7.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 7.96
A
Angie • solo_traveller • co
10
Hotel para estrenar
Pros:

Hotel nuevo y ubicado en zona central con varias opciones que hacer por el sector.

2026-10-22 • via Nuitee
C
Claus • couple • gt
10
Excelente servicio, personal muy amable, buena ubicación
Pros:

La amabilidad y empatía del personal! Luego su ubicación y el hotel en general muy bueno en relación calidad-precio

2026-10-22 • via Nuitee
G
GERARDO • extended_group • mx
9
Pros:

no habia servilletas en el desayuno, tampoco splenda.

2026-10-18 • via Nuitee
G
Gustavo • couple • cr
10
2026-10-12 • via Nuitee
R
Raul • couple • us
8
Great location, good value
Pros:

Great location, good value

2026-10-12 • via Nuitee
T
Tracy • solo_traveller • cr
9
2026-10-12 • via Nuitee
A
Andres • couple • co
9
Hotel muy bien ubicado
Pros:

La ubicación es inmejorable , además el personal fue muy amable junto las desayuno que es generoso

Cons:

No tengo que agregar

2026-10-11 • via Nuitee
D
Daniela Alicia • couple • nl
10
It was a pleasure to stay here
Pros:

Staff was super kind and helpful
Breakfast was nice and included
Clean rooms and comfy

Cons:

N/a

2026-10-10 • via Nuitee
M
margaret • couple • us
10
Comfortable, clean, personable staff, and perfectly priced.
Pros:

Great location for walking on path on Amsterdam and getting to tons of cafes

Cons:

We needed more towels. That’s it.

2026-10-09 • via Nuitee
E
ernesto • couple • mx
10
Great
Pros:

Great

Cons:

Noise

2026-10-07 • via Nuitee
C
Claudia • couple • cl
8
Cumple
Pros:

Buena ubicación, limpieza.
Disponibilidad de agua fría y caliente , más café durante las 24 horas, en el comedor.

Cons:

No hubo ninguna posibilidad de hacernos un late check out hasta las 16 horas, pese a que lo solicitamos con anticipación.
En el desayuno no hubo té negro ni endulzante

2026-10-07 • via Nuitee
D
David • solo_traveller • us
10
Great stay in Mexico City
Pros:

Clean, good location with friendly staff. Oscar and Marco in particular were very helpful and welcoming.

Cons:

Bathroom had a strange smell

2026-09-16 • via Nuitee
H
Heilborn • couple • br
8
Se não fosse a torção, causada pelo degrau no banheiro, teria dado nota máxima .
Pros:

Gostei da simpatia dos funcionários, gostei do café da manhã, do conforto da cama e dos travesseiros

Cons:

POR FAVOR TIREM O DEGRAU DO BANHEIRO. NO PRIMEIRO DIA, ACORDEI CEDO FUI AO BANHEIRO E AO SAIR, NÃO ACOSTUMADA COM O DEGRAU, VIREI COMPLETAMENTE MEU PÉ DIREITO, TIVE QUE IR PRA O HOSPITAL E COLOCAR UMA BOTA E FICAR DE CADEIRA DE RODAS DURANTE TODA A VIAGEM. IA FICAR 11 DIAS , ANTECIPEI MINHA VOLTA, FIQUEI SÓ UMA SEMANA. O QUE EU MAIS QUERIA ERA VISITAR AS PIRÂMIDES E SUBIR NELAS, MAS É CLARO QUE NÃO FOI POSSÍVEL.

2026-09-15 • via Nuitee
R
Rebecca • solo_traveller • us
3
Sketchy Billing Policies - Lots of Other Options in CDMX
Pros:

Good location. Recent renovation helps with street noise.

Cons:

Absolutely atrocious billing policies. Refused to issue IVA factura for reservations made with 3rd party. Said the hotel decided to adopt this policy. No other hotel in Mexico has used this factura policy. I can’t help but wonder if it pads the bottom line of this hotel. Will never stay again and do not recommend. Shame on you, IHG

2026-09-09 • via Nuitee
F
Francisca • extended_group • cl
10
2026-09-07 • via Nuitee
M
Mariela • solo_traveller • cr
10
Pros:

El desayuno

Cons:

El ascensor es un poco antiguo

2026-09-07 • via Nuitee
M
Magdalena • couple • us
10
2026-09-04 • via Nuitee
B
Bruno • solo_traveller • mx
10
2026-09-02 • via Nuitee
C
Carolina • solo_traveller • mx
10
2026-08-31 • via Nuitee
G
García • couple • mx
10
2026-08-31 • via Nuitee