Barceló Nasandhura Male

Work of the reception staff was a bit slow (due to many tourist arriving at the same time).

The restaurant staff were not particularly friendly.

Unfortunately, my experience at Barceló Nasandhura Male was not up to the expected standard considering the amount paid.
From the beginning, the room cleanliness was below expectations. There was hair on the bed, and the pillow was not clean. The major issue occurred in the evening when a very strong sewage smell spread throughout the room. I contacted Guest Relations, but no one came, and I had to go down personally. Later, the technical team came, cleaned, and sprayed the bathroom, but within an hour the smell returned.
I tried calling Guest Relations and the reception again, but unfortunately no one answered, and I had to go down once more. I was then given a temporary room that was of a lower category than the one I originally booked, with a promise that another room would be arranged the next day. Unfortunately, the temporary room was very noisy early in the morning, which added to the inconvenience.
When I asked about the new room, I felt there was unnecessary delay. I explained that this was the first time in my life that I stayed only two nights and had to change rooms three times. I also requested to speak with the manager several times, but unfortunately, this did not happen.
I would like to acknowledge Mr. Shareef at the reception, who genuinely tried to help and offered compensation in the form of complimentary lunch and dinner.
I sincerely wish the situation had been handled better from the beginning by offering a suitable or upgraded room instead of a lower-category one. Additionally, response time to guest calls needs serious improvement, as guests should not be required to go down in person to receive assistance.
I hope the hotel management takes this feedback seriously and works on improving service quality and guest care, as the prices paid deserve a much better experience.

Limpieza de la habitación podría mejorarse.

This repeated failure in internal coordination, billing accuracy, and guest handling — particularly involving elderly VIP guests — is unacceptable for a hotel of this standard. The overall level of service and communication throughout this stay was appalling and highly disappointing. I constantly checked in with front desk to see if there were any charges for the room but there were none at the time of checking. However while checking out we were given a bill for "Accomodation pacakge" for about $360. However all costs were paid upfront a week before guests arrived. And also got a msg from the reservations team that payment has been noted (It was clearly not noted for the rest of the team as they were unaware) Upon the first day of our arrival , we were told the 2 rooms were not paid for. Once again i had to explain that payment had been completed over a week ago. No porter service was offered upon arrival, despite the guests being an elderly husband and wife, with the husband experiencing difficulty walking.

Nada que destacar.

We missed our glass of wine with dinner in this alcohol free city. The wait staff in the roof top bar seemed over worked or perhaps they were running in Male time :-) as it took some time to get a menu and to be asked if wanted still or sparkling water. Somethings that usually resovled when first being seated.

We checked in at 3 PM but still hadn't received our room by 6 PM. The hotel offers a free airport shuttle, and I had booked a 6 PM shuttle, but there was no car until 7 PM. We were anxious to avoid missing our flight, but the staff were very slow and inefficient. Only when I requested to speak to the manager did they arrange a car for us. The service was not worth the price; we paid a high price but had a terrible experience on the last day of our trip.

Llegar a las 20hrs al hotel y no tienen habitación lista hasta las 22hrs.
Mas de 1hora esperando por el check in, sin ninguna explicación.

Ich hatte ein panorama zimmer mit meerblick gebucht,es aber nicht bekommen,mann sagte mir ich bekomme ein upgrade ,na ja habe dan eine wohnung bekommen mit drei schlafzimmer für 2 personen. Blödsinn.
Das wahr dan auch der grund wieso ich dan bei der Rückreise nicht dieses Hotel nochmals gebucht hatte.

The dining service should be retrained on hospitality: I had an impression they had no idea how to behave around the customer. I had an early breakfast at 6h30, waited 30min just to get eggs and the dish arrived cold. They were not busy and seemed disorganised. Sometimes they would come take my plate without even asking if I finished... its just basics of being polite.

Coffee was pod style coffee rather than barista made and average at best. The reception staff were very busy with some more helpful than others; there was a bit of a breakdown in communication on what to do for the transfers which made it a bit stressful - especially as we were waiting for other guests to join the transfer, which we didn't know instantly as it wasn't communicated. The hot water in the shower took a VERY long time to get warm as well.

For the price, I expect everything in the room worked perfectly. We were in an apartment and hot water was not working in one room and sewer seems not working smoothly in another.