Palace Hotel Proserpine

Hotels
8.5 (72 reviews)
31 Main Street , Proserpine , au

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Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Laundry
Non-smoking throughout
Board games/puzzles
ATM/cash machine on site
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean and modern facilities
Good food
Cons:
Noise issues
Limited room size
Missing amenities

Categories

Cleanliness
8
Generally clean but some complaints about room servicing and balcony cleanliness.
Service
9.5
Staff were described as incredibly helpful and friendly.
Location
9
Central location with convenient access to amenities.
Room Quality
8
Rooms are nicely renovated but some are small and noise is an issue.
Amenities
7.5
Basic amenities and some missing items like microwave and shower gels.
Value for Money
8
Perceived as high-priced for what is offered.
Food and Beverage
9
Restaurant food is praised as great and enjoyed by many guests.
Overall Experience
9
Positive experiences overall despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:18

Property Description

Luxurious Accommodations: Experience comfort and style in every room, complete with modern amenities like flat-screen TVs and air conditioning.

Convenient Location: Situated near popular attractions like Whitsunday Art Gallery and Port of Airlie Marina, our hotel offers easy access to the best of Proserpine.

Exceptional Service: Enjoy a hassle-free stay with our on-site ATM, terrace, and attentive staff ready to cater to your every need.

Book your stay at Palace Hotel Proserpine for an unforgettable getaway in the heart of Proserpine.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 72 reviews
Cleanliness: 8
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9
J
Jason • solo_traveller • au
8
Pros:

Clean, tidy above a well refurbished pub.

Cons:

Acoustics are a bit lacking. Easily hear other patrons and door seals might be worth looking at.

2026-07-21 • via Nuitee
A
anthony • solo_traveller • au
10
2026-07-21 • via Nuitee
G
Graeme • couple • au
7
2026-07-20 • via Nuitee
L
Linda • solo_traveller • au
10
Pros:

Everything

Cons:

Nothing

2026-07-15 • via Nuitee
L
Lorelle • couple • au
9
Nice place to stay in the middle of town so close to everything
Pros:

Fresh looking

Cons:

Nothing

2026-07-04 • via Nuitee
C
Casey • solo_traveller • au
10
Pros:

Best Pub Hotel for the Whitsundays community, the staff, the room and food and beer on tap literally i recommend these guys cause they need a good push to be a successful hotel

2026-06-27 • via Nuitee
K
KATHRYN • solo_traveller • au
6
Pros:

Food Was Great

Cons:

Too Loud. Think Walls and unable to get a quiet room.

2026-06-04 • via Nuitee
L
Lisa • extended_group • au
7
Modern clean and pricy
Pros:

Modern clean room

Cons:

Price was a bit over the top for a pub room.
Only 2 cups and coffee for 3 people

2026-05-29 • via Nuitee
E
Emma • solo_traveller • gb
10
2026-05-16 • via Nuitee
T
Tracy • couple • au
10
It was a great 2 night stay
Pros:

Very clean great staff and location

Cons:

Room very small

2026-04-13 • via Nuitee
T
Tania • couple • au
8
I would go back, the pizzas a awsome
Cons:

The pillows were to big and hard

2026-03-16 • via Nuitee
M
Monique • couple • au
10
2026-03-15 • via Nuitee
J
Joanne • solo_traveller • au
10
2026-01-29 • via Nuitee
J
Joanne • couple • au
9
2026-01-19 • via Nuitee
P
Peter • solo_traveller • au
1
Cons:

Your receipt for a drink for example shows $5.00. Your credit card shows $5.08
If they are going to charge you a surcharge it should be on the receipt.

2026-01-19 • via Nuitee
K
Karen • couple • au
10
Pros:

Friendly staff, delicious meal & clean comfortable room

2025-12-21 • via Nuitee
O
Owen • solo_traveller • au
10
Pros:

The staff was very helpful I think the duty manager was Tara very nice and great to deal with

Cons:

N/A

2025-11-26 • via Nuitee
N
Nicholas • extended_group • au
10
Very pleasant and great staff
Pros:

Very clean, good staff, very helpful

Cons:

Nothing to mention

2025-11-10 • via Nuitee
J
Josh • solo_traveller • us
8
2025-11-09 • via Nuitee
M
martina • couple • it
8
2025-11-01 • via Nuitee