Palace Hotel Proserpine

Hotels
8.5 (63 reviews)
31 Main Street , Proserpine , au

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Non-smoking throughout
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean and modern facilities
Good food
Cons:
Noise issues
Limited room size
Missing amenities

Categories

Cleanliness
8
Generally clean but some complaints about room servicing and balcony cleanliness.
Service
9.5
Staff were described as incredibly helpful and friendly.
Location
9
Central location with convenient access to amenities.
Room Quality
8
Rooms are nicely renovated but some are small and noise is an issue.
Amenities
7.5
Basic amenities and some missing items like microwave and shower gels.
Value for Money
8
Perceived as high-priced for what is offered.
Food and Beverage
9
Restaurant food is praised as great and enjoyed by many guests.
Overall Experience
9
Positive experiences overall despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:18

Property Description

Luxurious Accommodations: Experience comfort and style in every room, complete with modern amenities like flat-screen TVs and air conditioning.

Convenient Location: Situated near popular attractions like Whitsunday Art Gallery and Port of Airlie Marina, our hotel offers easy access to the best of Proserpine.

Exceptional Service: Enjoy a hassle-free stay with our on-site ATM, terrace, and attentive staff ready to cater to your every need.

Book your stay at Palace Hotel Proserpine for an unforgettable getaway in the heart of Proserpine.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 63 reviews
Cleanliness: 8
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9
J
Joanne • solo_traveller • au
10
2026-01-29 • via Nuitee
J
Joanne • couple • au
9
2026-01-19 • via Nuitee
P
Peter • solo_traveller • au
1
Cons:

Your receipt for a drink for example shows $5.00. Your credit card shows $5.08
If they are going to charge you a surcharge it should be on the receipt.

2026-01-19 • via Nuitee
K
Karen • couple • au
10
Pros:

Friendly staff, delicious meal & clean comfortable room

2025-12-21 • via Nuitee
O
Owen • solo_traveller • au
10
Pros:

The staff was very helpful I think the duty manager was Tara very nice and great to deal with

Cons:

N/A

2025-11-26 • via Nuitee
N
Nicholas • extended_group • au
10
Very pleasant and great staff
Pros:

Very clean, good staff, very helpful

Cons:

Nothing to mention

2025-11-10 • via Nuitee
J
Josh • solo_traveller • us
8
2025-11-09 • via Nuitee
M
martina • couple • it
8
2025-11-01 • via Nuitee
A
Andrew • couple • au
8
Excellent. Would definitely stay again
Pros:

Beautifully renovated, very comfortable king room, friendly staff, awesome bistro with great food. Staff were extremely friendly and accommodating.

Cons:

The only things that could be improved upon are:
•front balcony needs more regular cleaning ie. Wiping down tables, emptying ash trays, ensuring bins are emptied, mopping

•for the price, the room servicing could be better especially for long stays. You have to request to have the room cleaned, towels/sheets changed during your stay. This would be better if it was automatically done every 3rd day or so for long stays. When the room was cleaned during our stay, it was done so immaculately but sometimes it took a while for this to occur even when requested.

•have a larger bin in rooms not just the small bin in bathroom
Otherwise, excellent all round.

2025-10-26 • via Nuitee
S
Skye • solo_traveller • au
6
2025-10-24 • via Nuitee
S
Stöllinger • couple • at
7
2025-10-18 • via Nuitee
T
Tina • solo_traveller • au
9
2025-10-14 • via Nuitee
K
Kerrin • couple • au
9
Great stay. Have stayed before but had a room out the back near the smoking area and was awful.
Pros:

Location and the food at the restaurant were great. Loved having a drink on the balcony

Cons:

Shampoo and conditioner

2025-10-06 • via Nuitee
G
Garikanai • couple • au
10
Armenities surprised me.so nive and modern
Pros:

Very smart and modern furnishings

Cons:

No microwave and shower gels

2025-10-05 • via Nuitee
U
Ummi • couple • au
6
Miniature room. Maximum charge. Lots of noise. Not much chance of experiencing a fulfilling nights sleep.
Pros:

The property appeared to be a relatively new setup, above a pub. The property overall was very clean and modern. The location is central and convenient.

Cons:

The room is quite small. However the booking fee that’s is charged by the venue, is quite high for what the customer receives.
Our main concern is the NOISE. The setup that has been provided, appears to have very poor sound proofing installed. We were kept awake for most of the night, by the sound of what I assume were gaming machines. We could also clearly hear other guests in their rooms, going about their business, talking, laughing etc.

2025-10-04 • via Nuitee
C
Carol • solo_traveller • au
10
Pros:

Minute I called to ask if any rooms as was on a cruise (and my mother was unwell and was taken off n rushed to the hospital at proserpine ) the staff was great i was quite upset by the time I got to the hotel (left the hospital on foot dark no idea where I was going)the staff saw that and were kind and caring taking me to my room asking if I needed anything to let them know food was great bed great room great woukd def stay again (in better circumstances)

Cons:

Cant think of anything

2025-10-03 • via Nuitee
_
_HLll • family_with_children • cn
8
Pros:

员工都非常友善热情积极负责！！帮助了很多

2025-09-09 • via Nuitee
A
Alan • solo_traveller • au
10
Ten out of ten.
Pros:

Staff were incredibly helpful and friendly, and the room was perfect for a short stay. And the TV was great too :)

Cons:

Nothing needs to change.

2025-09-08 • via Nuitee
W
Wendy • solo_traveller • au
9
Great staff and good clean hotel near hospital
Pros:

Friendly staff and Handy to the hospital , and staff picked up at 9 pm !

2025-09-07 • via Nuitee
K
Kenney • solo_traveller • au
9
Would stay there again
Pros:

Meals were good, friendly staff, everything walking distance to explore the town

Cons:

Nil

2025-08-30 • via Nuitee