Luxury Beach Residences

Hotels
•
Independent
3.4 (5 reviews)
bahia petempich, the beach residences, Puerto Morelos, QROO, 77580 , Puerto Morelos , MX
52-9984601940

listing image 1
Show all photos
Children allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Free beach cabanas
Health or beauty spa nearby
Proposal/romance packages available
Free bicycles on site
Firepit
Carport
Hot springs nearby
See all facilities

Review Highlights

Cons:
Cleanliness issues
Poor service response
Bad location conditions
Room quality concerns
Lack of amenities and basic supplies
Value for money dissatisfaction
Negative overall experience

Categories

Cleanliness
2
Multiple guests expressed extreme dissatisfaction with cleanliness, citing issues such as boogers in the shower and pubic hairs in the tub.
Service
3
Guests were disappointed with the lack of response from the owner and the refusal to address cleaning concerns, leading to a prolonged stay in an unsatisfactory apartment.
Location
3.5
Criticism was directed towards the condition of the building, beach access, and the surrounding environment with cracks and seaweed.
Room Quality
2
Issues with cleanliness, lack of maintenance, and absence of basic amenities like towels and toilet paper contributed to guests' dissatisfaction.
Amenities
2
Guests highlighted the lack of essential amenities such as towels, toilet paper, and the absence of cleaning services.
Value for Money
2.5
The non-existent refund policy coupled with the poor quality of stay left guests feeling that they did not receive value for the money spent.
Food and Beverage
5
No specific feedback provided.
Overall Experience
2.8
The overall experience was overwhelmingly negative, with guests expressing disappointment and feeling stuck in a subpar accommodation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:54

Property Description

Luxurious Spa and Ski-In/Ski-Out Access
Indulge in massages, body treatments, and facials at the spa, along with ski-in/ski-out access, 4 outdoor pools, and 2 spa tubs for your relaxation.

Dining and Entertainment
Enjoy snacks at the on-site deli, unwind at the poolside bar or beach bars, and savor complimentary continental breakfast.

Convenience and Comfort
Benefit from amenities such as complimentary Wi-Fi, concierge services, and babysitting, as well as a 24-hour business center, express check-in, and valet parking.

For a beachfront retreat with unparalleled amenities, book your stay at Luxury Beach Residences today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Noise policy

    Noise-free rooms not guaranteed

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

3.4
Based on 5 reviews
Cleanliness: 2
Service: 3
Location: 3.5
Room Quality: 2
Amenities: 2
Value for Money: 2.5
Food and Beverage: 5
Overall Experience: 2.8
E
Estrella • family
2
Pros:

Road is very bumpy to get there . Huge holes everywhere. Property is falling apart. Apartment was not even cleaned ! I had to contact Expedia, owner didn't respond. I was stuck 3 days with my family in a disgusting apartment because there was no refund policy. Absolutely disappointed. There was boogers in shower, pubic hairs in tub . Outside the building has cracks everywhere, tiny beach access with seaweed everywhere. Owner of apartment refused to send someone to clean. There was no towels or toilet paper. Absolutely disappointed 😞

2025-03-19 • via Nuitee
M
Merfin • family
2
Pros:

El propiedad estaba ocupado y cancelamos por razones de limpieza

2025-01-06 • via Nuitee
S
salo • family
2
Pros:

Todo estaba sucio, personal de limpieza seguia trabajando a pas 8pm y no podiamos ocupar la habitación, refrigerador no funcionaba, sin agua calienye, elevador no funcionaba, baños muy sucios, television no funcionaba

2025-01-01 • via Nuitee
A
Alicia
2
Pros:

Buenas condiciones del departamento, pero pésimas condiciones en general de las instalaciones, están construyendo y semidestruidos

2024-11-26 • via Nuitee
C
christina
2
Pros:

The pictures look nothing like the place

2024-07-04 • via Nuitee