Residence am Marktplatz

Hotels
7.8 (279 reviews)
Marktgasse 6 , Interlaken , CH

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Paid
Children allowed

Facilities

Parking
24-hour front desk
Restaurant
Terrace
Pets allowed
Bar
Kid meals
Public transport tickets
Staff adhere to local safety protocols
Cashless payment available
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Small room size
Missing amenities

Categories

Cleanliness
6.69
There were reports of foul odors in the bathroom and room, indicating cleanliness issues.
Service
8.66
Staff were described as friendly and helpful, contributing positively to the experience.
Location
9.2
Multiple reviews highlight the convenience and central location of the hotel.
Room Quality
7.15
Rooms described as small or lacked certain amenities, impacting the overall rating.
Amenities
7.68
Amenities were adequate, though some guests missed specific items like fridges.
Value for Money
7.14
Concerns were raised about the balance between price and quality of the stay.
Food and Beverage
7.69
Breakfast options were noted as good, though some guests had mixed feelings about food quality.
Overall Experience
8.16
General sentiment around staying at the hotel again was positive despite mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:59

Property Description

Central Location in Interlaken
Residence am Marktplatz is ideally situated in the heart of Interlaken, offering easy access to popular attractions and transportation hubs.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with modern amenities such as flat-screen TVs and cozy bedding, ensuring a relaxing stay at Residence am Marktplatz.

Convenient Facilities
With a 24-hour front desk, on-site restaurant, bar, and terrace, guests can indulge in delicious meals, unwind with a drink, or simply soak in the beautiful surroundings without leaving the hotel.

Experience the perfect blend of convenience and comfort at Residence am Marktplatz. Book your stay now for an unforgettable experience in Interlaken!

Important information:

When booking more than 3 rooms, different policies and additional supplements may apply
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 279 reviews
Cleanliness: 6.69
Service: 8.66
Location: 9.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 8.16
A
Alana • couple • br
10
Achei ótima estadia , bom custo benefício
Pros:

Bem no centro da cidade , funcionários muito simpáticos e prestativos a resolver qualquer coisa !

Cons:

Estava muito calor e não tinha ar condicionado

2026-09-16 • via Nuitee
A
Andrés • couple • cl
7
2026-09-14 • via Nuitee
W
Wong • solo_traveller • sg
9
Good
Pros:

The location is good though. Very accessible to bus and train station . I got a room with a good street view.

Cons:

The room is abit stuffy if you don’t open the window there is no fan or air conditioner.

2026-09-13 • via Nuitee
R
Randy • couple • tw
8
Pros:

地點好，員工服務好

Cons:

房間裏沒有熱水壺、沒有喝水杯子、沒有茶包、咖啡。

2026-09-11 • via Nuitee
K
Karlheinz • couple • de
10
sehr gute Unterkunft in perfekter Lage
Pros:

Sehr gute Lage, Frühstück sehr gut. Sehr freundliches, hilfbereites Personal

Cons:

Der Name Residence war in der Umgebung nicht bekannt. Erst die Touristeninfo konnte es herausfinden. Es ist ein Teil der Hey Hotels.

2026-09-11 • via Nuitee
Y
Yosei • couple • jp
10
2026-09-10 • via Nuitee
A
ana • couple • co
7
Mucho calor y sin aire acondicionado
Pros:

El desayuna

Cons:

Tenía un ventilador que hacía demasiado ruido, no tenía aire acondicionado

2026-09-09 • via Nuitee
G
Gernot • solo_traveller • at
10
2026-09-07 • via Nuitee
T
Thomas • couple • ch
8
2026-09-04 • via Nuitee
M
MARIA • couple • es
6
Pros:

La ubicación y la limpieza
El desayuno RIQUÍSIMO

Cons:

Las instalaciones en sí…

2026-09-02 • via Nuitee
M
Mauro • solo_traveller • de
8
2026-09-01 • via Nuitee
M
Megumi • solo_traveller • jp
5
Cons:

ベットルームのメインの照明が暗すぎて、荷物が見えなかった。バスルームは明るくき良かったです。他はスタッフの丁寧な対応や朝食、ロケーションなど、全て素晴らしかった。

2026-08-29 • via Nuitee
A
Anyta • couple • nl
9
2026-08-26 • via Nuitee
E
Esther • solo_traveller • be
8
Very central, nice staff
Pros:

Very central location, friendly staff, quiet rooms. Good breakfast.
Contrary to other reviews here and on Google, it's easy to find and to check in.

Cons:

Equipment in the room is quite basic. No fridge or kettle.

2026-08-25 • via Nuitee
S
Sarina • couple • au
9
2026-08-25 • via Nuitee
M
Maria • couple • ru
10
2026-08-25 • via Nuitee
M
Muller Shalaby • solo_traveller • kw
9
Amazing stay during August
Pros:

It is amazing location, very near to bus station and Train station ( Interlaken west) , around 15 minutes to Interlaken Ost.
Friendly & very helpful staff.. Very good breakfast.
Thanks to all staff, Special thanks to Mr. Anees.

Cons:

There is no some facilities , such air conditioning, iron, Fridge, nor kettle.. Our room was in building without lift. But it is OK, the staff was helpful to compensate the lack.

2026-08-25 • via Nuitee
G
Gegeetpat • solo_traveller • be
8
Pros:

Petit déjeuner excellent, excellente situation dans la ville.

Cons:

Les chambres sont assez petites

2026-08-24 • via Nuitee
Y
Yonka • solo_traveller • bg
9
Pros:

Беше много чисто, всеки ден имаше почистване на стаята и смяна на кърпите. Добра закуска.

Cons:

Не е посочено, че въпросният хотел е втора сграда на Hey hotel. И закуската е в този хотел. Това не е лошо, но е изненадващо в първия момент.

2026-08-23 • via Nuitee
F
Fei • solo_traveller • au
10
2026-08-23 • via Nuitee