Residence am Marktplatz

Hotels
7.8 (221 reviews)
Marktgasse 6 , Interlaken , ch

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Facilities

Restaurant
Terrace
Pets allowed
Front desk (limited hours)
Covered parking

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Small room size
Missing amenities

Categories

Cleanliness
6.69
There were reports of foul odors in the bathroom and room, indicating cleanliness issues.
Service
8.66
Staff were described as friendly and helpful, contributing positively to the experience.
Location
9.2
Multiple reviews highlight the convenience and central location of the hotel.
Room Quality
7.15
Rooms described as small or lacked certain amenities, impacting the overall rating.
Amenities
7.68
Amenities were adequate, though some guests missed specific items like fridges.
Value for Money
7.14
Concerns were raised about the balance between price and quality of the stay.
Food and Beverage
7.69
Breakfast options were noted as good, though some guests had mixed feelings about food quality.
Overall Experience
8.16
General sentiment around staying at the hotel again was positive despite mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:59

Property Description

Central Location in Interlaken
Residence am Marktplatz is ideally situated in the heart of Interlaken, offering easy access to popular attractions and transportation hubs.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with modern amenities such as flat-screen TVs and cozy bedding, ensuring a relaxing stay at Residence am Marktplatz.

Convenient Facilities
With a 24-hour front desk, on-site restaurant, bar, and terrace, guests can indulge in delicious meals, unwind with a drink, or simply soak in the beautiful surroundings without leaving the hotel.

Experience the perfect blend of convenience and comfort at Residence am Marktplatz. Book your stay now for an unforgettable experience in Interlaken!

Important information:

When booking more than 3 rooms, different policies and additional supplements may apply

Check-in and check-out hours:

Location

Guest Reviews

7.8
Based on 221 reviews
Cleanliness: 6.69
Service: 8.66
Location: 9.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 8.16
M
Marco • couple • ch
8
Pros:

Die Zimmer waren sauber und modern eingerichtet.
Das Frühstück üppig und fein.

2026-01-21 • via Nuitee
O
Osamah • extended_group • iq
1
سيئ
Pros:

سيئ جدا من كل النواحي من الموظفين والنظافة وكلشي سي لا يمكن تجربته

2026-01-19 • via Nuitee
J
Joseph • solo_traveller • us
7
Good location, friendly staff, flexible check-in times
Pros:

Staff very welcoming. I was able to check in at 11pm. Nice lounge and breakfast area.

Cons:

Residence am Marktplatz is actually the Hey Hotel. Had to read the fine print in the email to see I had to check in at a different hotel. Booking.com should change the hotel name to reduce the confusion.

2026-01-19 • via Nuitee
P
Princess Grace • couple • us
8
2026-01-19 • via Nuitee
C
Can • couple • tr
10
2026-01-19 • via Nuitee
L
Lionel • solo_traveller • ch
8
2026-01-19 • via Nuitee
D
Daniela • couple • ch
7
Pros:

Die Lage

2026-01-19 • via Nuitee
I
Irene • extended_group • ch
8
Pros:

Die Miso-Suppe zum Frühstück, die aufmerksame und freundliche Bedienung beim Frühstück

Cons:

Die Unterkunft war etwas schwierig zu finden

2026-01-19 • via Nuitee
T
Thiroshnee • couple • za
10
Pros:

Everything was amazing. Location is perfect, super central. Convenient parking for a fee. Decent breakfast. Friendly staff.

Cons:

Nothing to complain about, overall very pleasant.

2025-12-30 • via Nuitee
U
Ueli • couple • ch
6
Pros:

Gutes Frühstück

Cons:

Wir mussten das Hotel suchen, da der Name und die Adresse falsch waren. Das Hotel heisst HEY und ist an der Marktgasse 7 in Interlaken. Eigentlich war alles gut, aber im Badezimmer und dann auch im Zimmer hat es teilweise nach Fäkalien gestunken. Mit Duftspray und Duftkerze haben wir die Zeit im Zimmer ausgehalten. (mit der Lüftung stimmt etwas nicht, oder das Zimmer wurde lange nicht benutzt, wir haben dies der Rezeption gemeldet)

2025-12-22 • via Nuitee
J
Jude Malith • couple • se
9
2025-12-12 • via Nuitee
K
Kumiori • couple • de
7
2025-12-02 • via Nuitee
D
De Sandre • extended_group • ch
8
2025-11-30 • via Nuitee
K
Kinga • extended_group • hu
10
2025-10-14 • via Nuitee
P
Philippe • extended_group • ch
8
de passage rapide
Cons:

Indication de l'endroit pour la résidence

2025-10-13 • via Nuitee
M
Mark • couple • us
10
Pros:

Great location, clean, small, perfect for a couple.

2025-09-29 • via Nuitee
D
david • family_with_children • au
8
Lovely place to stay in interlarken. Would gladly stay here again.
Pros:

Beautify view from room
Breakfast option were extensive and plentiful.
Staff were helpful and cheery.

Cons:

Pillows were flat and multiple pillows would be more comfortable.

2025-09-29 • via Nuitee
B
Barbara Katharina • solo_traveller • de
9
Hübsch unterm Dach
Pros:

Sauberes hübsches Zimmer mit kleinen, aber feinem neuen Bad mit Dusche.
Sehr bequemes Bett.
Den Koffer konnte ich noch lagern nach dem Check out

Cons:

Schön wäre ein Wasseroberfläche und vielleicht ein Becher für die Zahnbürsten gewesen

2025-09-19 • via Nuitee
C
Cinzia • solo_traveller • it
6
Pros:

Posizione centrale

Cons:

La stanza è molto piccola e non dispone nemmeno di un bollitore. All’arrivo nemmeno una piccola bottiglia d’acqua. Rapporto qualità prezzo sbilanciato

2025-09-12 • via Nuitee
F
Fabio • solo_traveller • ch
6
2025-09-10 • via Nuitee