Faisalabad Serena Hotel

Hotels
•
Serena Hotels
8.4 (245 reviews)
Faisalabad Serena Hotel, Club Road, Faisalabad, Pakistan. , Faisalabad , pk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Ambience
Comfort
Cons:
Cleanliness issues
Staff behavior

Categories

Cleanliness
7.68
Multiple reviews indicated issues with cleanliness, particularly in the bathrooms and room maintenance.
Service
8.65
Service was described as professional, but with some negative feedback about rudeness from certain staff.
Location
9.19
Consistently praised in reviews for its great ambience and setting.
Room Quality
7.64
Reviewers mentioned the rooms felt outdated and needed upgrades.
Amenities
8.67
Amenities were generally appreciated, though there were comments regarding specific items needing improvement.
Value for Money
8.13
Some guests felt the overall value was not quite matching the price due to perceived aging of the property.
Food and Beverage
8.68
Breakfast received positive remarks, especially concerning the quality of fruits offered.
Overall Experience
8.55
General sentiments leaned positive, with some concerns, but the overall rating reflects a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:35

Property Description

Luxurious Accommodation with Top-Notch Amenities

Elegant Rooms and Suites: Enjoy tastefully-furnished, air-conditioned rooms and suites with garden views, a minibar, and a flat-screen TV.

Recreational Facilities: Take advantage of the tennis court, fitness centre, seasonal outdoor pool, and squash court for a leisurely stay.

Exceptional Services: Benefit from a 24-hour front desk, complimentary parking, and a restaurant serving authentic Punjabi cuisine.

Experience luxury and comfort at Faisalabad Serena Hotel. Book now for an unforgettable stay!

Important information:

Please note that visitors of guests are not allowed inside the rooms.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    People 12 years old and over stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 245 reviews
Cleanliness: 7.68
Service: 8.65
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
L
Luqman • solo_traveller • de
8
Pros:

Super Hotel, echtes 5-Sterne-Niveau. Alles in einem sehr, sehr guten Zustand. Sehr zu empfehlen.

Cons:

Beim Check-in wurde unsere Buchung zunächst etwa 20 Minuten lang nicht gefunden. Anschließend wollte der Mitarbeiter von uns zusätzlich 3000 Rs verlangen, weil wir keine Paare, sondern zwei Männer waren. Nach einer kurzen Diskussion wurde der Aufpreis dann jedoch doch nicht berechnet.

2026-05-09 • via Nuitee
J
Janees • couple • pk
9
It was good
Pros:

Its calming and relaxing

Cons:

They only had hi-tea for evenings

2026-05-08 • via Nuitee
S
SYED AHMED • extended_group • pk
8
bad start, but good stay as always
Pros:

great property and remains my first choice for staying in Faisalabad. The hotel offers a premium feel with classic room design, quality toiletries, and a lovely breakfast experience. The reception team, bell staff, and housekeeping personnel are professional, courteous, and truly reflect good hospitality standards.

However, there is a serious concern regarding the parking and security staff. Unfortunately, they are the first people guests interact with before even entering the hotel, and basic etiquette and courtesy seem to be lacking in these interactions. A welcoming first impression is extremely important, and when the initial experience feels unfriendly or uncomfortable, it affects the overall stay from the very beginning.

With some improvement in guest handling and courtesy training for the parking and security team, the experience could easily go from very good to excellent.

Cons:

the parking and arrival experience seriously need improvement. After driving 4–5 hours from another city, guests naturally expect convenient and welcoming parking arrangements, but unfortunately that is rarely the case here. Finding parking is often stressful, especially during hotel events when the area becomes heavily congested. Most of the time, guests are forced to squeeze their cars into awkward spaces near the exit area and then drag luggage and carry laptops across uneven roads because no one notices or assists arriving guests.

What makes it more frustrating is that the parking area closest to reception is usually chained off by the valet staff. If you prefer to park your own car instead of handing it over for valet service, the attitude can become unnecessarily difficult. During my latest visit, I found an available spot and while parking, a valet staff member approached aggressively, argued disrespectfully, and attempted to stop me without giving a clear reason. When I continued parking to avoid unnecessary confrontation, he starte to play victum card, pretending to be hit by my car- situation was escalated further and even involved a supervisor, who also insisted I could not park there without properly explaining why.

The second concern is the behavior of the security staff near the reception entrance. While I fully understand and appreciate the importance of security checks and bag scanning, the approach often feels unnecessarily commanding rather than welcoming. Regular guests already understand the procedure, yet the communication style can make visitors feel as though they are entering a restricted facility instead of a hotel. A more polite and patient approach would make a significant difference, especially for first-time visitors who may already find the entry and scanner arrangement somewhat confusing.

This hotel truly offers excellent guest experience, but must note hospitality starts from the very first interaction.

2026-05-08 • via Nuitee
M
Muhammad • couple • gb
7
Great time
Pros:

All was okay

Cons:

I like all things

2026-05-07 • via Nuitee
A
Atif • solo_traveller • za
6
2026-05-07 • via Nuitee
A
Ahtsham • couple • pk
9
2026-05-05 • via Nuitee
S
Salman • couple • pk
8
Pros:

Staff at reception delayed my check in for no reason

2026-05-04 • via Nuitee
I
Iqbal • solo_traveller • pk
9
2026-05-04 • via Nuitee
S
Sophia • family_with_children • gb
8
Overall very good hotel
Pros:

Most staff were great, facilities clean

Cons:

Communication was poor in places e.g. check out which caused some issues but they managed to get resolved in the end

2026-05-02 • via Nuitee
M
Maham • extended_group • kg
10
2026-04-28 • via Nuitee
G
Gohar Zaman • couple • pk
2
2026-04-27 • via Nuitee
S
Sophia • extended_group • gb
10
Great staff wonderful facilities
Pros:

The staff were excellent especially Kumail at front desk and the duty manager Khurram who were very attentive to our needs. All staff very friendly and kind

Cons:

Nothing

2026-04-25 • via Nuitee
M
Maria • family_with_children • pk
9
2026-04-23 • via Nuitee
I
Imran • couple • gb
8
2026-04-22 • via Nuitee
M
Muhammad Ahmer • couple • gb
10
2026-04-21 • via Nuitee
A
akram • couple • pk
5
2026-04-19 • via Nuitee
A
Adv Hasaan • solo_traveller • pk
8
2026-04-19 • via Nuitee
A
Amjad • solo_traveller • pk
10
2026-04-17 • via Nuitee
H
Hassan • solo_traveller • pk
3
Pros:

The place and ambience

Cons:

The room was smelling and totally failed to value for money

2026-04-12 • via Nuitee
B
Bilal • couple • au
10
2026-04-09 • via Nuitee