Chateraise Hotel Nagano

Hotels
8.5 (761 reviews)
Nanase 1-1 , Nagano , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Non-smoking throughout
Public Bath
Key access
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Free ice cream
Friendly staff
Good location
Great amenities
Cons:
Cleaning issues
Dated rooms
Accessibility for shopping

Categories

Cleanliness
7.58
Some complaints about dust, dark carpets, and mold.
Service
9.05
Staff was very friendly and attentive.
Location
9.09
Conveniently located near train station and main shops.
Room Quality
7.54
Rooms felt dated and had issues with cleanliness and comfort.
Amenities
9.07
Excellent amenities including onsen and unlimited ice cream.
Value for Money
8.03
Good value for the services and amenities provided.
Food and Beverage
9.08
Great variety of food options and complimentary treats.
Overall Experience
8.55
Overall enjoyable experience despite some room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:55

Property Description

Convenient Location
Chateraise Hotel Nagano is conveniently located just 400 metres from Nagano Station, making it easy to explore the city.

Modern Amenities
Enjoy comfortable rooms with air conditioning, flat-screen TVs, and free WiFi throughout the property.

Delicious Buffet Breakfast
Start your day right with a delicious buffet breakfast served daily at the hotel.

Experience the convenience and comfort of Chateraise Hotel Nagano - book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1000 per day.

Location

Guest Reviews

8.5
Based on 761 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 9.08
Overall Experience: 8.55
T
Tomomi • family_with_children • jp
8
2026-03-28 • via Nuitee
S
Satoko • extended_group • jp
9
2026-03-27 • via Nuitee
M
Marvich • couple • us
9
Great transit hotel
Pros:

The breakfast was phenomenal but we were unaware it wasn't included. But, well worth trying on our first day in Japan. The location was fantastic.

2026-03-26 • via Nuitee
T
Tweed • family_with_children • au
8
A good hotel very close to Nagano station. Has a fantastic cake shop downstairs. The onsen and facilities were great, al
Pros:

The service was excellent, we appreciated the onsen and the breakfast. The welcome cakes on arrival was a nice touch.

Cons:

The beds were too small for two people to sleep in, and the mattresses were quite hard

2026-03-25 • via Nuitee
C
chikako • family_with_children • jp
8
まあまあ
Pros:

朝食が美味しい

2026-03-22 • via Nuitee
Y
YOSHIBUMI • couple • jp
10
Pros:

アイスがとにかく美味しい❕部屋も綺麗❕ホテルのスタッフの方々も対応が丁寧。また行きたい

Cons:

ウェルカムケーキの種類が少なかった。1番楽しみにしていただけに残念

2026-03-20 • via Nuitee
R
RUKSAMAN • couple • th
5
2026-03-19 • via Nuitee
J
Jackson • family_with_children • us
10
2026-03-19 • via Nuitee
D
Dakshesh • couple • gb
9
2026-03-19 • via Nuitee
R
RUKSAMAN • family_with_children • th
5
2026-03-19 • via Nuitee
K
KUANG CHIH • family_with_children • tw
10
2026-03-18 • via Nuitee
Z
zichen • couple • cn
10
Pros:

地理位置优越，下午有免费的下午茶。还有免费的冰激凌吃。服务周到。是一次非常好的体验。

2026-03-14 • via Nuitee
K
Kaori • couple • jp
7
2026-03-10 • via Nuitee
C
Christine • couple • au
8
Great place to stay and close to the station if you need to travel to Hakuba for snow sports
Pros:

They provided free cake everyday of the stay. Rooms were large and had lots of space to fit our luggage. They also had coin laundry on our floor which was very convenient

2026-03-10 • via Nuitee
N
naoko • couple • jp
6
2026-03-09 • via Nuitee
北川 • family_with_children • jp
8
2026-03-08 • via Nuitee
C
Chino • solo_traveller • ph
10
2026-03-06 • via Nuitee
J
Julian • couple • nz
9
Pros:

Icecreams! Cake!

2026-03-05 • via Nuitee
J
JOOCHAN • family_with_children • kr
9
Pros:

위치 좋고 시설 깨끗 직원 친절. 무료 아이스크림 웰컴 케익 좋았습니다. 최상층 대욕장도 좋았어요

Cons:

대욕장에 노천탕이 없어서 약간 아쉬웠네요

2026-03-05 • via Nuitee
K
Kumiko • family_with_children • jp
10
2026-03-04 • via Nuitee