Chateraise Hotel Nagano

Hotels
8.5 (894 reviews)
Nanase 1-1 , Nagano , JP

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Lift / Elevator
Luggage storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Free ice cream
Friendly staff
Good location
Great amenities
Cons:
Cleaning issues
Dated rooms
Accessibility for shopping

Categories

Cleanliness
7.58
Some complaints about dust, dark carpets, and mold.
Service
9.05
Staff was very friendly and attentive.
Location
9.09
Conveniently located near train station and main shops.
Room Quality
7.54
Rooms felt dated and had issues with cleanliness and comfort.
Amenities
9.07
Excellent amenities including onsen and unlimited ice cream.
Value for Money
8.03
Good value for the services and amenities provided.
Food and Beverage
9.08
Great variety of food options and complimentary treats.
Overall Experience
8.55
Overall enjoyable experience despite some room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:55

Property Description

Convenient Location
Chateraise Hotel Nagano is conveniently located just 400 metres from Nagano Station, making it easy to explore the city.

Modern Amenities
Enjoy comfortable rooms with air conditioning, flat-screen TVs, and free WiFi throughout the property.

Delicious Buffet Breakfast
Start your day right with a delicious buffet breakfast served daily at the hotel.

Experience the convenience and comfort of Chateraise Hotel Nagano - book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 894 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 9.08
Overall Experience: 8.55
J
Jennifer • family_with_children • us
8
Good enough
Pros:

The room was large, however a few of our pillows smelled like sweat and body odor. We informed the front desk and they exchanged our stinky pillows for fresh pillows. The front desk staff were nice, helpful, and friendly - however the bakery staff were not friendly. The staff that also assisted with the free sweet treats were not friendly. This hotel doesn't seem to like foreign guests. It is nice that they have laundry facilities and they are located 5 minutes walking distance from the train station.

Cons:

The bakery staff, the staff that assisted with the sweet treats and our pillows.

2026-10-30 • via Nuitee
J
Joita • family_with_children • sg
4
Not recommended
Pros:

Convenient location , easy parking

Cons:

Extremely dated . They didn’t even have a bedside table . Cleaning was inadequate. I had to ask for window mould to be cleaned . The bathroom exhaust looked dirty and the bed sheet had a tear in it!
The cleaners emptied the bin , but did not even throw the tea bags next to it that did not fit in the bin . Neither did they clean the used cups .

2026-10-28 • via Nuitee
F
Fumie • extended_group • jp
6
70パーセント
Pros:

朝食が充実

Cons:

駅からの案内が有れば有り難い。

長野駅に案内が有れば良かったと思います。
長野駅東口出て左側とか、掲示板に記載など。

2026-10-27 • via Nuitee
M
MEI-YUAN • extended_group • tw
8
2026-10-27 • via Nuitee
F
FUKUSHIMA • couple • jp
10
美味しかった
2026-10-27 • via Nuitee
X
XMASLEE • couple • sg
10
The place to be if you want your just dessert.
Pros:

Near the train station. Room is well furnished.

Cons:

Nothing

2026-10-21 • via Nuitee
A
akitoshi • family_with_children • jp
8
2026-10-19 • via Nuitee
Y
YUKI • extended_group • jp
8
よかったです。
Pros:

お風呂が広くてとても快適でした。

Cons:

大浴場が意外と狭かったです。

2026-10-18 • via Nuitee
J
JUIWEN • extended_group • tw
8
2026-10-14 • via Nuitee
P
Peng Tiong • solo_traveller • sg
10
Pros:

The hotel staffs. They are very polite, helpful, friendly and efficient.

Cons:

Nil.

2026-10-14 • via Nuitee
H
HARUNA • solo_traveller • jp
10
駅近でこんなに贅沢な宿泊！リピートしたいです！
Pros:

ウェスカムスウィーツが贅沢で最高でした。朝食も贅沢でした！アイスがいつでも食べ放題！ビックリしました！

Cons:

エレベーターの接続が悪くて少々困りました。フロントに電話して聞きたかったのですが、繋がりませんでした。

2026-10-13 • via Nuitee
中島 • solo_traveller • jp
8
2026-10-12 • via Nuitee
関口 • solo_traveller • jp
9
Pros:

ケーキやアイス、食事がとても美味しかったです。

Cons:

特にありません。

2026-10-07 • via Nuitee
K
katsuichi • solo_traveller • jp
10
2026-09-18 • via Nuitee
M
MASAKI • solo_traveller • jp
10
Pros:

アイス、スイーツの食べ放題はかなり満足。
お風呂が大きいのも良かった。

Cons:

ホテルで夕食が食べられず、付近にも飲食店が少ない

2026-09-17 • via Nuitee
T
Takao • extended_group • jp
10
2026-09-15 • via Nuitee
T
Tetsugen • solo_traveller • jp
8
Pros:

眺望良し、駅より徒歩7〜8分

2026-09-11 • via Nuitee
長坂 • family_with_children • jp
9
2026-09-07 • via Nuitee
里奈 • family_with_children • jp
10
2026-09-06 • via Nuitee
賢 • couple • jp
10
2026-09-04 • via Nuitee