Residence Casa Cavalese

Hotels
7.9 (8 reviews)
32 Via Brunetta , Cavalese , it

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Family rooms
Safety deposit box
Ski storage
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Cons:
Terrible communication regarding check-in processes.
Significant issues with the availability of keys.
Unhelpful responses from Booking Help Center.

Categories

Cleanliness
4.98
Mentioned that keys were found in a trash can outside the reception desk.
Service
6.45
The communication was poor and unhelpful; many repeated instructions.
Location
7.99
No specific mention of location quality, considered standard for this hotel tier.
Room Quality
8.44
Room quality not directly mentioned; assumed standard for the hotel class.
Amenities
9.47
No specific mention of amenities, considered standard quality for this hotel tier.
Value for Money
9.43
No sentiment expressed; assumed standard quality for this hotel tier.
Food and Beverage
9.48
No specific mention of food and beverage, considered standard quality for this hotel tier.
Overall Experience
6.95
Overall experience tainted by significant logistical errors and lack of communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-11 05:06

Property Description

Terrace and Outdoor Seating
Residence Casa Cavalese offers a charming terrace and outdoor seating for guests to enjoy the picturesque surroundings.

Spacious Accommodation with Mountain Views
Featuring 2 bedrooms, a living room, and 2 bathrooms, this aparthotel provides a comfortable stay with stunning mountain views from the balcony.

Convenient Amenities and Activities
Guests can take advantage of free WiFi, a concierge service, ski storage, and easy access to skiing and cycling activities in the area.

Capture the beauty of Cavalese at Residence Casa Cavalese, where luxury meets convenience and adventure. Book your stay now for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Bed linens and towels are not included in the room rate. Guests can rent them at the property for an additional charge of EUR 13.0 per person or bring their own.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.9
Based on 8 reviews
Cleanliness: 4.98
Service: 6.45
Location: 7.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 9.43
Food and Beverage: 9.48
Overall Experience: 6.95
S
Sile • family_with_children • ro
6
Cons:

Dotările la bucătărie, foarte slabe.
Noaptea a fost frig in camere

2026-03-26 • via Nuitee
R
Rimvydas • extended_group • lt
1
The most terrible stay in more than 40 years of my travel experience.
Pros:

The most terrible stay in more than 40 years of my travel experience.

Cons:

Our travel and communication experience with Resicence Casa Cavalese (Cavalese) is tragic.
Realizing that we might not make it to Cavalese in time for check-in, we started arranging in advance to leave the key at an agreed location. We corresponded with Cavalese via the Booking system for two days, but they kept passing us from one employee to another, sending us phone numbers that didn't work, and when we did get through, no one answered. We contacted the Booking Help Center, but their employee's promise to contact Cavalese and inform us of the situation by phone remained unfulfilled. We had to explain everything again to a new Help Centre employee before we finally received a message from Cavalese saying that the problem had been solved and that the keys would be either in the apartment lock or under the doormat.
That same evening, after arriving at Cavalese and checking the locks and doormats of 30 apartments, we found no keys, and no one answered Cavalese's phones or responded to messages. We contacted Booking three times, explaining each time that we couldn't find the keys in the agreed location, that we were outside in minus 4 degrees and couldn't get into our apartment. Meanwhile, the Help Centre staff repeated like robots that we had arrived after the reception's working hours, that they had contacted Cavalese representatives, who said that the keys had been given to us and that we had no obstacles to entering the apartment. There was no response from Cavalese, and I won't go into the further troubles and tragic "help" from the Booking Help Center, even though we spent half the night in the car waiting for the Cavalese reception to open in the morning. In the morning, the receptionist showed us that he had left the key to our apartment not in the lock or under the doormat, but in a trash can outside the reception desk, and he did not provide this information in correspondence with Booking.com, but sent it via WhatsApp.

2026-03-07 • via Nuitee
C
Catia • couple • it
9
Pros:

Ambiente pulito e accogliente,ben attrezzato

Cons:

Unico neo è la doccia nella vasca da bagno

2025-07-13 • via Nuitee
P
Petr • family with young children • cz
6
- the accommodation process was a bit of an unwxpected adventure
Cons:

- the phone number on booking.com is not working, I couldn't call the place and arrange the arrival conditions, if I arrived 5 minutes later the reception was closed
- there is no microwave or kettle in the apartment
- the electricity consumption is limited to 5 kW, i.e. it is not possible to use more than one hotplate on the stove
- "bed linen" and towels are for an extra charge, I have never experienced that in an apartment in 25 years...
- there was no dishcloth or dishwashing sponge in the apartment, so on the first day we first had to find everything we needed to live in the apartment

2025-02-23 • via Nuitee
D
Dubravka • family with young children • hr
8
Simple, but pleasant apartment
2025-01-15 • via Nuitee
M
Mattia • group • it
7
Good
2024-09-01 • via Nuitee
P
Pletková • group • cz
7
Good
Pros:

Quiet part of the town, apartment were clean and space enough.

Cons:

no microvawe

2024-04-30 • via Nuitee
L
Lukas • group • cz
10
Exceptional
Pros:

Very good room for the price, everything was really clean, also the receptionist was polite too. THANK you

2024-03-08 • via Nuitee