Hacienda Ixtlan Cozumel

Hotels
9.3 (16 reviews)
Avenida Juarez Esq, Av. Felix González Canto sn, 77600 San Miguel de Cozumel, Q.R. , Cozumel , mx

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Luggage storage
Facilities for disabled guests
Currency exchange
Chapel/shrine
Non-smoking throughout
Board games/puzzles
Concierge service
See all facilities

Review Highlights

Pros:
Clean property
Attentive staff
Good location
Cons:
Small rooms
Basic amenities
Extra charges

Categories

Cleanliness
8.8
The property is consistently mentioned as clean, but some complaints about the room's condition and basic amenities affect the rating.
Service
9.8
Numerous mentions of amazing staff and attentive service reflect positively in this category.
Location
9.8
Great location highlighted multiple times and easy access to transportation and amenities is a positive aspect.
Room Quality
8.3
Small and basic rooms with some issues described, including poor mattress quality and bathroom design.
Amenities
9.3
Amenities like pool and outdoor areas are appreciated, but limited bathroom features affect overall impression.
Value for Money
8.8
The complaints about extra charges and small room size lower the perceived value for money.
Food and Beverage
9.8
Not explicitly mentioned, thus rated as standard for this hotel tier.
Overall Experience
9.8
Despite some negative points, overall experience was positive with clean property and good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:39

Property Description

Tropical Oasis in Cozumel

Relax by the Pool: Enjoy a refreshing dip in our outdoor swimming pool surrounded by lush gardens.

Comfortable Stay: Stay in our air-conditioned rooms with free WiFi, flat-screen TV, and cozy bed linens.

Convenient Services: Benefit from our 24-hour front desk, concierge service, and currency exchange for a stress-free stay.

Experience the beauty of Cozumel at Hacienda Ixtlan Cozumel. Book now for an unforgettable tropical getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Location

Guest Reviews

9.3
Based on 16 reviews
Cleanliness: 8.8
Service: 9.8
Location: 9.8
Room Quality: 8.3
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 9.8
Overall Experience: 9.8
A
Alejandro • couple • mx
9
Pros:

La piscina

2026-02-10 • via Nuitee
F
Flaviana • couple • it
10
2026-01-31 • via Nuitee
E
Eric • couple • ca
10
J’ai adoré venir ici on a pu se détente
Pros:

L’endroit est magnifique relaxant même si il a les voitures les fontaines d’eau calme. Proche de bien des choses comme cinéma épicerie avec des choses prêt à manger.
Très propre un service avec un sourire, je ne comprend pas pourquoi le monde donne du négatif.

Cons:

Manque seulement une petite lampe de chevet car la lumière est bien quand on en a besoin mais très forte.

2026-01-30 • via Nuitee
M
Muriel • couple • fr
6
Chambre propre , mais on aurait dû choisir un petit hôtel au centre-ville plus typique
Pros:

Chambre spacieuse et bon matelas
On peut se garer en scooter dedans
Jardin immense

Cons:

Photo trompeuses, la piscine est toute petite et collé au mur , ça paraît vide et sans vie dans l’hôtel , ça fait un peu laissé à l’abandon !
Un peu loin du centre-ville animé. Rien pour petit dej même un café

2026-01-13 • via Nuitee
A
alcala • extended_group • ca
7
2026-01-12 • via Nuitee
A
Alejandro • couple • mx
10
Pros:

🙂

Cons:

🙃

2026-01-10 • via Nuitee
A
Alonso • extended_group • es
4
Pros:

Es barato

Cons:

La misma cucaracha muerta en el mismo sitio durante 5 días. Una habitación para 3 es minúscula. No ofrezcas esa opción si no das un minimo

2026-01-06 • via Nuitee
Étienne • couple • ca
9
Très bon rapport qualité prix
Pros:

Proche de la grande route pour aller vers les plages de l’autre côté de l’île, face a un super marché et de plusieurs petits restaurants pas chers.

Cons:

Le bruit de la route et ses chiens qui aboient la nuit dans la rue.

2026-01-05 • via Nuitee
C
Corona • extended_group • mx
9
2026-01-02 • via Nuitee
H
Hareem T. • extended_group • ca
8
Good location. Clean rooms
Pros:

The property is clean
Very nicely organized with pool, soccer field and swings. Great Location. Wifi works great and free parking makes it easy to rent a car and explore.
The room was clean everytime we asked. The staff is amazing.

Cons:

The room is quite small and basic and bathroom is very small and again super basic.
The shower was not up to the standard. Very little warm water. Pressure was ok but the shower head needed major upgrade. Very small sink. No where to put our toiletries.
The room is max for 2 people even when it advertises for 4. The mattresses were the worst. Very basic
Barely any sleep was had.
Other than that, every thing was good.

2026-01-01 • via Nuitee
V
Vivi Ana • couple • ar
1
no vuelvo !
Pros:

la propiedad mala mala , olor a humedad , muy precario ( las fotos están retocadas )
el baño es abierto a la habitación con puerta de vidrio cero privacidad .
solo ponen sábanas , estaba fresco tuvimos que taparnos con toallas.

nos cobraron 250 mexicanos más de lo que decía la app de booking

Cons:

olor a humedad
baños
cobraron otro precio

2025-12-31 • via Nuitee
Y
Yurii • couple • ua
6
2025-12-31 • via Nuitee
T
Tamara • extended_group • cl
8
Buen Alojamiento al paso
Pros:

Muy buena la atención en recepción, personal amable. Buenas camas y cómodas.

Cons:

Tuve que pedir que pusieran tapa en el wc debido a que no había en el baño pero lo solucionaron de inmediato.
Un poco alejado del centro pero con buena locomoción y frente a un supermercado.

2025-12-30 • via Nuitee
M
Mandy • couple • es
8
Pros:

El personal fue muy atento con nosotros, así nombro a cristina y Jessica, las cuales me ayudaron en todo momento. La cama era cómoda, fácil aparcar, la ducha funcionaba bien, el wifi también, al lado hay un Oxxo.

2025-11-26 • via Nuitee
K
Karina Frida • solo_traveller • mx
10
2025-10-03 • via Nuitee
W
Wendy Zulema • extended_group • mx
9
Pros:

El área externa

Cons:

Que las habitaciones orientan a ser un motel y había niños y adolescentes en nuestra reserva

2025-08-21 • via Nuitee
E
Eva Patricia • couple • mx
10
Muy buena opción
Pros:

Muy amplió el lugar, enfrente está el super mercado, muy buen precio y el personal super amable

Cons:

Todo está excelente

2025-07-05 • via Nuitee
X
Ximena • young couple • co
10
Exceptional
2025-04-08 • via Nuitee
R
Rocky • family with young children • ca
8
Very good
2024-01-18 • via Nuitee