Hilton Shanghai Hongqiao International Airport

这次出差选择入住上海虹桥希尔顿酒店，整体体验非常满意，尤其是前台接待员ANDERS的服务让我印象深刻，必须专门写一段话表扬一下。
抵达酒店时正值客流高峰，但ANDERS依然保持着从容的微笑和专业的态度。他不仅快速准确地为我办理了入住手续，还主动询问了我的出行目的，得知我是商务出差后，贴心地提醒了行政酒廊的开放时间以及早餐厅的高峰时段，方便我合理安排行程。整个沟通过程中，他的语气温和、目光真诚，完全没有机械式的流程感，让人觉得是被真正关心着的。
更让我感动的是第二天退房时的细节——因为赶飞机比较匆忙，我不小心把充电器落在了房间，ANDERS发现后第一时间联系到我，并协调礼宾部妥善保管，还主动提出可以快递寄回。这种超出预期的服务意识，正是高端酒店最珍贵的软实力。
从入住到离店，ANDERS用行动诠释了什么叫“宾至如归”。五星级的硬件很多酒店都有，但像他这样发自内心为客人着想的服务态度，才是真正让人愿意再次光顾的理由。下次来上海，这里依然是我的首选。

床舖非常舒適，設備乾淨齊全

Ricardo provided exceptional service during my stay at the hotel. He was warm, polite and extremely attentive from check-in to check-out. He patiently answered all my questions and offered useful local travel suggestions. Whenever I needed help, he responded promptly with a friendly smile. His professionalism greatly improved my accommodation experience. It’s such a pleasure to meet staff like Ricardo. I highly recommend this hotel largely thanks to him and hope to come back soon.

the location and the decor

仕事の会議のため外国の同僚と共に宿泊しました。同僚は中国語が話せず、チェックイン手続きに戸惑っていたところ、Velka様が自ら進んで流暢な英語で対応してくださいました。会員特典、ルームキーのルール、虹橋交通ターミナルへの行き方を一つずつ分かりやすく解説し、外国人宿泊者に必要な入国届け出の注意点まで漏れなく説明してくれました。夕飯のお店を聞いた際には好みに合わせたレストランを紹介し、予約まで代行してくださいました。専門知識がしっかりしてマナーも洗練されており、国際ホテルらしい接客で同僚に中国旅行の良いイメージを持ってもらえました。Velka様の素晴らしい対応に心より感謝し、今後の海外出張でもこちらのホテルを選びます。

這次出差入住上海虹橋國際機場希爾頓酒店，必須好好表揚前台員工Velka，整趟入住體驗因為她細緻負責的服務變得格外安心。退房趕著搭飛機離開，到家之後才猛然發現專用洗面乳遺落在客房，這款護膚品對我十分重要，當下心裡萬分焦急，趕緊致電酒店詢問情況。

接聽電話的Velka十分耐心安撫我的情緒，立刻對應客房清掃人員查詢，很快回覆已經撿獲洗面乳，妥善收納在前臺失物保管櫃，並細心登記好物品資訊，反覆囑咐我前來領取的細節，若是不便親自到店，也可以協助溝通快遞寄送事宜。

Velka待人親切有耐心，做事謹慎踏實，拾金不昧的態度讓人倍感暖心，足以見得酒店員工的服務素質極高，日後往上海出差依舊會優先選擇這間酒店，大力推薦。

I needed to catch an early morning flight and could not make it to the hotel’s regular breakfast buffet. When I consulted the front desk about this problem, Velka gave me detailed instructions on the packed breakfast policy without impatience. She specially reminded the kitchen team to prepare a portable and filling breakfast pack including milk, whole wheat bread and fresh fruits suitable for travel. When I checked out, Velka told me the least crowded walking route to the airport terminal and reminded me about the restrooms near the boarding gate. As a front desk employee, she never treated guests’ trivial demands as troublesome and offered genuine, personalized service instead of rigid standard replies. The professional service represented by Velka improves the brand image of Hilton a lot. All travelers via Hongqiao should book this hotel, and you can always trust Velka with your requests.

酒店距离虹桥t1只有五分钟的步行距离，酒店是新开的，设施设备很新，环境很好，早餐很好吃，前台ken服务很好，感谢他给我们在中午十二点的时候提前办理入住

客房服務態度很好

I would like to sincerely thank Manager Max Zeng at the front desk for his thoughtful and attentive service. He was patient, considerate throughout my stay, proactively addressed all my concerns, responded promptly, and provided professional yet warm service, which greatly enhanced my overall experience.

本次入住體驗十分愉快，房間整潔舒適，配套設施齊全。特別感謝Ricardo，待人熱忱有禮，需求回應迅速，耐心解答各類疑問。細緻貼心的服務為旅途增添許多溫暖，整體表現令人滿意，CP值出色，強力推薦，下次造訪仍會選擇此地。

住宿環境乾淨雅致，設施齊全，住起來十分舒心。大力稱讚Ricardo，服務貼心可靠，溝通順暢，時常主動提供協助。體貼的服務大幅提升旅途感受，CP值很高，真心推薦給大家，值得再次入住。

Great accommodation with comfortable facilities. I want to express my sincere gratitude to Ricardo. He was professional, attentive and always ready to help. His excellent service made my trip much more pleasant. Highly recommend this place to all visitors.