Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Room service
Heating
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location and amenities
Cons:
Parking fee not clearly stated
Few minor issues with service timing

Categories

Cleanliness
8.46
The room was very clean and well presented.
Service
8.93
The staff were amazing and could not do enough for me.
Location
8.97
Location is excellent with plenty of nearby amenities.
Room Quality
8.42
Lovely room with comfortable amenities.
Amenities
8.45
Room had everything needed for a stay including tea/coffee facilities.
Value for Money
7.91
Parking was an additional charge that should have been communicated.
Food and Beverage
8.46
Food was amazing, especially the breakfast options.
Overall Experience
8.43
A wonderful place to stay with minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:52

Property Description

Modern Comforts and Convenience

Express Check-in and Check-out: Enjoy a hassle-free arrival and departure experience at The Portland.

Dining and Socializing: Indulge in delicious meals at the on-site restaurant and unwind with a drink at the bar.

Cozy Rooms with Amenities: Relax in well-equipped rooms featuring flat-screen TVs, private bathrooms, and complimentary WiFi.

Experience a blend of comfort and convenience at The Portland - book your stay now for a memorable getaway!

Important information:

Breakfast on Saturdays/Sundays will be 15 pounds and the breakfast type can be - Continental and Full English.

All reservations require our guests to provide a valid form of identification at the point of check in.

All reservations require us to pre authorise a valid debit or credit card at the point of check in from a minimum of £100 which is released up check out after completing a room inspection.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 14 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 10 per day.

Location

Guest Reviews

8.5
Based on 834 reviews
Cleanliness: 8.46
Service: 8.93
Location: 8.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 8.43
A
Alan Jackson23 • solo_traveller • gb
8
Pros:

The friendly staff. The size of the room. The comfortable bed . The nice shower

Cons:

The entrance carpet was not clean

2026-07-02 • via Nuitee
G
Gary • couple • gb
10
A hidden gem
Pros:

Clean, friendly and welcoming

Cons:

Disappointed with an expensive breakfast which was badly cooked given that we had a great dinner the previous night which was also good value for money .

2026-07-01 • via Nuitee
S
Sandra • couple • gb
10
Stayed for NewcastleRaces Was convenient for that.
Pros:

As a disabled guest it was ground floor and manageable for me
Manager was very welcoming

Cons:

Bed a bit hard

2026-07-01 • via Nuitee
C
Catherine • solo_traveller • gb
10
Enjoyed Our One Night Stay
Pros:

We liked the size of the room and it's cleanliness ..we were in one of the lodges at the back...the decor, ornaments, and furniture was beautiful ..The gentleman on the desk was really helpful and friendly...we would definitely go back.

Cons:

We thought the breakfast price was a bit pricey at £15 pound a head although we were told there was plenty choice..Our only other thing we noticed was that the heated towel rail needed a good scrub and also the shower door...the soap dispenser also needed cleaning...like we say though we would definitely go back

2026-06-26 • via Nuitee
T
Tony • couple • gb
8
Pros:

Breakfast was good, service excellent.
Evening meal good and good value, service excellent too..

Cons:

Paying for parking in the hotel car park, but I understand why.

2026-06-23 • via Nuitee
M
Mark • couple • gb
9
2026-06-22 • via Nuitee
S
Silvia • couple • nl
9
Pros:

Het personeel was fantastisch. Heel gezellig hotel. Lekker gegeten in het hotel. Typisch Engels ontbijt gehad.

Cons:

Niks

2026-06-20 • via Nuitee
A
Ann • couple • gb
10
Excellent , friendly staff who went that extra mile for us , good quality food available.
Pros:

The staff, manager and owner of the hotel were amazing they could not do enough for myself and my husband who was taken ill .
They certainly went the extra mile to accommodate our needs , nothing was too much trouble for them .

Cons:

Nothing . We would recommend this hotel to anyone wanting to stay in that area .

2026-06-19 • via Nuitee
L
Lesley • couple • gb
8
Great place to stay to visit family who live locally 😊😊
Pros:

Room was comfy and clean
Mac and the team very pleasant and helpful

Cons:

It was quite noisy outside the room from the street

2026-06-18 • via Nuitee
A
Andy • couple • gb
8
2026-06-18 • via Nuitee
L
Linda • couple • ie
8
Excellent stay. Thank you very much. Would highly recommend.
Pros:

Good size room, good facilities, good location. Quiet. Staff were great. Very clean.

Cons:

Breakfast cost

2026-06-17 • via Nuitee
M
Michael • solo_traveller • gb
9
An excellent hotel, where i have stayed on several occassions.
Pros:

The staff were friendly and helpful. The lunch time meal was excellent. The room was clean and tidy

Cons:

N/A

2026-06-15 • via Nuitee
K
Karen • extended_group • gb
10
Pros:

Excellent property, perfect location for our trip.

Cons:

Nothing.

2026-06-14 • via Nuitee
J
James • solo_traveller • gb
8
2026-06-12 • via Nuitee
S
Sunny • couple • us
10
2026-06-09 • via Nuitee
K
Katie • extended_group • gb
10
Pros:

Lovely place nice staff very clean and accommodating

Cons:

Thought £10 for parking was a little high

2026-06-08 • via Nuitee
S
Susan • couple • gb
9
Great place to stay, good location and very welcoming
Pros:

We are cycling along the coastal path and this was a good place to stay and not too far a detour. The staff were friendly and relaxed, looked after our bikes, rhe food was very good, the room comfortable with a nice hot shower

Cons:

Nothing really

2026-06-07 • via Nuitee
L
Lee • couple • gb
10
Really enjoyed my stay, would definitely go back.
Pros:

Clean, very friendly, lovely food, spacious rooms

Cons:

Said bar closed at 10 or later depending on trade.
Returned for night cap at 9:30, closed.
No real issue just the only negative.

2026-06-06 • via Nuitee
A
Anita • family_with_children • gb
10
Lovely room, clean, nice touches including drink making area, complimentary slippers and a fan in the room. The shower w
Pros:

All of the staff were absolutely lovely and very helpful. Nothing was too much trouble. The breakfast was very nice.

Cons:

The room (20) would benefit from a curtain rail adjustment as I was unable to close it fully and the sunlight hampered our sleep.

The £10 parking charge.

£4 for two small bottles of water.

2026-06-06 • via Nuitee
D
Dean • couple • gb
5
2026-06-04 • via Nuitee