Bournemouth Highcliff Marriott Hotel

Hotels
•
Marriott Hotels & Resorts
8.1 (2870 reviews)
St. Michaels Road, West Cliff , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean and comfortable rooms
Cons:
Bar area needs better upkeep
Breakfast service requires improvement

Categories

Cleanliness
7.98
Rooms are clean, but some areas, such as the bar, were not well maintained.
Service
8.45
Most staff were cheerful and helpful, although some inconsistent service noted at the bar.
Location
8.99
Location repeatedly described as excellent with beautiful sea views.
Room Quality
8.44
Rooms are spacious and comfortable with some mentions of bedding issues.
Amenities
7.47
Limited amenities due to short staffing, particularly in the bar area.
Value for Money
7.93
Good value for what is offered in terms of room and location.
Food and Beverage
7.48
Breakfast quality varied, with noted issues of overcrowding and lack of attentiveness.
Overall Experience
8.05
While there are some issues, overall a positive experience with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:52

Property Description

Dramatic Seafront Location:
Highcliff Marriott Hotel boasts a stunning seafront location with a striking terrace overlooking Bournemouth Bay, offering guests breathtaking views of the sea.

Luxurious Accommodations:
Newly renovated rooms at Highcliff Marriott feature modern amenities such as air conditioning, a 49-inch LCD TV, and plush Marriott bedding, ensuring a comfortable stay for guests. The rooms also come equipped with tea and coffee making facilities.

Fine Dining and Amenities:
Guests can indulge in fine cuisine at the award-winning hotel restaurant or savor a traditional Dorset afternoon tea in the hotel bar. With free WiFi in all public areas and a gymnasium on-site, guests can enjoy a convenient and luxurious stay at Highcliff Marriott Hotel.

Experience seaside luxury at Highcliff Marriott Hotel - book your stay now for a memorable getaway by the sea.

Important information:

Limited parking is available on a first-come, first-served basis and costs GBP 15 per day. Blue badge holders can call the hotel to secure a space.

Seasonal Outdoor Pool and gym facilities are available on a pre-booked basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2870 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.99
Room Quality: 8.44
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.05
E
Erwan • couple • gb
10
Very enjoyable stay overall. Perfect location for making the most of the seafront. The New Forest and Brownsea Island ar
Pros:

Very clean, very good breakfast, good value for money.

Cons:

Very busy breakfast area on one day and had to wait a long time to be seated. Also had to go with second choice as not everything was available. Maybe the ratio staff guests was too low. 2/3 days were really enjoyable.
Most staff were very friendly but a couple could have been more welcoming, less like we were disturbing them.

2026-03-28 • via Nuitee
A
Amy • family_with_children • gb
1
Don't do it. Not worth the money in this hotel. Completely unacceptable.
Pros:

Room was quite large

Cons:

We had a couple of complaints at the hotel which I was told I would be getting a £45 refund from the hotel via Booking.com, but I have still not received this. The cleanliness of the room was disgusting. The fact that we raised it with reception and it still wasn't cleaned was not acceptable. Also we booked the room for 2 adults and 1 child aged 7 with the pull out sofa bed. Yet when we arrived the sofa bed was NOT made up. Again not acceptable for when you are paying £180 a night.

2026-03-28 • via Nuitee
D
David • family_with_children • gb
10
Pros:

Excellent room, great value

2026-03-28 • via Nuitee
G
Gavin • family_with_children • gb
9
Pros:

Such a lovely place

2026-03-28 • via Nuitee
B
Brian • couple • gb
8
A relaxing pre-Easter break.
Pros:

Amazing view from my room.

Cons:

The layout of the seating in the dining room was not always comfortable.

2026-03-27 • via Nuitee
A
Aleksandra • couple • ru
10
Pros:

Номер был очень современный и комфортный. В подушке просто растворился. Номер был после ремонта, постельное белье было белоснежное и удобный матрас. Ремонт и обстановку в номере сделали со вкусом. Персонал был приветливым, но раньше нас не заселили. Завтрак довольно стандартным для такого уровня отелей, но булочки и фрукты особенно понравились.

Cons:

Мы били 14 марта и бассейн еще не работал, сказали что только 1 мая начнет работать. И сауны нет.

2026-03-27 • via Nuitee
N
Natasha • family_with_children • gb
10
Stunning location and comfortable hotel!
Pros:

Brilliant location.
Comfortable and large family room

2026-03-26 • via Nuitee
J
Joe • solo_traveller • gb
10
2026-03-25 • via Nuitee
I
ian • couple • gb
10
Pros:

Bournemouths best hotel!
Can’t fault a thing.All staff friendly and welcoming.
Restaurant amazing for breakfast & dinner

2026-03-25 • via Nuitee
T
trevor • couple • gb
8
Pros:

Just the right spot for the beach, facilities good.

Cons:

The parking is the biggest problem, it is hard to find a place to park.

2026-03-24 • via Nuitee
B
Brito • couple • gb
7
2026-03-24 • via Nuitee
M
Magdalena • family_with_children • gb
10
Very peaceful and unique place.
Pros:

Space,location and good time. We had junior room which were very spacious and we could feel high standards in every aspect of the building. Lovely breakfast and very comfortable beds.We loved the personalised birthday gift from the hotel. Very friendly staff. I’m sure we will be back.

Cons:

All was perfect.

2026-03-24 • via Nuitee
C
Claire • couple • gb
8
Great hotel and I would stay again.
Pros:

Great location. Lovely room and spotlessly clean.

Cons:

It was a little noisy at night with creaky floors of people above us.

2026-03-23 • via Nuitee
G
Gozzett • family_with_children • gb
8
2026-03-23 • via Nuitee
T
Tsonka • family_with_children • gb
4
Pros:

Location is good, sea front, amazing views from room, garden and restaurant. Short walk to beach.

The room is spacious with king bed so very comfortable for a family of 3 to spend few days.

Cons:

Staff at reception were rude or ignoring your comments (not all but the one that checked me in wasn't friendly).

Hotel we page says heated outdoor swimming pool available, but it was empty so we were extremely disappointed.
When I asked at reception, I was told it's out of season (that wasn't highlighted when I booked) and I could enter the sea water. I was shocked!
So heated pool is not good but freezing sea water is acceptable?!
We really wanted a swimming pool so we regretted booking thos hotel immediately. It didn't help that next door was a lovely looking modern hotel with working pool.

Also we had to pay for parking, £15 per day, which I thought was too much. We travel around the world and as guests of the hotel, we have never ever paid across 3 different continents....again reception ignored my comment 🙈

Breakfast was not included in my stay but we paid £18.50 for it- however day 1 the omelette guy wasn't there so couldn't order one, day 2 no pancakes for 30mins, no brown bread.....later no eggs....had to speak with the staff 2 times,
Overall for the price (£45 for 3 people) Breakfast is very limited and pancakes are cold, not ideal for children.
And latte is not included....so not sure what the £18.50 covers...but wouldn't recommend it at all

2026-03-23 • via Nuitee
P
pete • family_with_children • gb
7
Pros:

All off it thankyou for having us

Cons:

The noise levels from the occupants from above. Extremely loud music banging all evening. And Extremely early hours

2026-03-22 • via Nuitee
J
Julian • solo_traveller • gb
10
2026-03-22 • via Nuitee
C
Cordy • couple • gb
4
Disappointed
Pros:

There was a man and a lady guest who was dealt with very poorly by staff . The man especially should of been dealt with in private. Instead we had to sit uncomfortably in a bar with a man shouting and screaming.

Cons:

Staff should of handled it better. It seemed the worst you behaved as a guest the more privileged you were !

2026-03-21 • via Nuitee
I
I. E. Lubiewski • family_with_children • gb
10
2026-03-21 • via Nuitee
C
Catherine • couple • gb
9
2026-03-21 • via Nuitee