VILLA NAPOLI

Hotels
7.7 (158 reviews)
Quinta Del Moral km 62-63, calle principal, antigua a san salvador Quinta Del Moral km 62-63, calle principal, antigua a san salvador , Santa Ana , sv

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Attentive staff
Good food
Cons:
Cleanliness issues
Hot water availability

Categories

Cleanliness
6.53
Some concerns were raised about cleanliness, especially regarding the pool area.
Service
9
Staff received high praise for their attentiveness and friendly service.
Location
8.04
Great location mentioned in multiple reviews.
Room Quality
7.49
Rooms were generally comfortable, but there were complaints about the availability of hot water.
Amenities
6.52
Amenities like the pool and shower facilities were criticized.
Value for Money
7.98
Overall value considered fair for the quality of service and food.
Food and Beverage
8.53
Food quality received positive mentions.
Overall Experience
7.5
General positive experiences despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:10

Property Description

Luxurious Accommodation
VILLA NAPOLI offers a sophisticated stay with modern amenities including air conditioning, flat-screen TVs, and private bathrooms in each room. Some rooms even feature a charming balcony for a picturesque view.

Relaxing Outdoor Spaces
Guests can unwind in the outdoor swimming pool, stroll through the lush garden, or enjoy a drink at the terrace. The shared lounge provides a cozy spot to socialize, while the bar offers a variety of beverages to choose from.

Convenient Services
With a 24-hour front desk, airport transfers, and free WiFi, VILLA NAPOLI ensures a seamless stay for all guests. Indulge in local cuisine at the on-site restaurant or opt for room service for a private dining experience.

Experience luxury and relaxation at VILLA NAPOLI - book your stay now for an unforgettable getaway!

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.7
Based on 158 reviews
Cleanliness: 6.53
Service: 9
Location: 8.04
Room Quality: 7.49
Amenities: 6.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 7.5
L
lekker weg family_with_children nl
10
Pros:

Het is een mooie accommodatie met veel potentie. Ondanks de verbouwing was alles perfect geregeld en het eten was supergoed en lekker.

2026-02-13 via Nuitee
S
Sarah family_with_children gb
10
A good quality option with a nice breakfast included and a great swimming pool that’s well maintained.
Pros:

The whole vibe here is so professional but also warm and friendly. The staff are LOVELY and so helpful.

Cons:

Nothing!

2026-02-11 via Nuitee
M
Madríz couple sv
10
2026-01-31 via Nuitee
T
Tom family_with_children be
9
2026-01-30 via Nuitee
I
Ilce family_with_children gt
10
Pros:

El lugar muy limpio y cómodo. Claro que regresaría a hospedarme !

2026-01-30 via Nuitee
R
Ronald couple gt
6
Pros:

I canceled the reserve, the price in the booking app was for 2 beds and when I call yo check the reserve they told me the price include 1 bed, and I decide cancell

2026-01-29 via Nuitee
B
Bryan Javier family_with_children sv
10
2026-01-27 via Nuitee
D
Denis couple sv
10
Best stay of our whole trip--beautiful, comfortable, delicious.
Pros:

Very comfortable room, quality food, they put in a lot of effort to make it a nice place with lights and artwork.

Cons:

The smell of cleaner was very strong and the shower head in the bathroom had some exposed wires.

2026-01-21 via Nuitee
J
Jesus Moisés family_with_children gt
8
Pros:

El ambiente

Cons:

Que no hay refil de café

2026-01-19 via Nuitee
C
Christian couple de
5
More of a restaurant with rooms than a hotel – avoidable issues and safety risks
Pros:

Breakfast. Cute concept of naming every room after some Italian city/region.

Cons:

To be clear: we were not expecting a 5-star luxury resort. However, we did expect basic safety and comfort—both of which were severely lacking. Most of the issues here could be fixed with very little investment, but the management seems uninterested in the guest experience.
• Restaurant over Hotel: The property feels more like a restaurant that happens to rent out a few rooms. This explains the loud music and frequent family parties/events that go on into the evening, with no regard for those trying to sleep.
• Safety Hazard: a gig concern was the electric shower, which was completely uninsulated. This is a serious safety risk (see photo).
• Noise & Location: The hotel is right on a main road with constant heavy truck traffic. While the location can't be changed, the noise is made worse by the fact that most rooms face the pool where loud music blares all day.
• Poor Room Standards: The rooms are tiny with no wardrobe or even basic shelving for clothes. The mattresses were unbearably hard, and the windows had no proper blackout options.
• Pool & Layout: Strangely, there are no sun loungers at the pool; they are placed in the parking lot instead. This is another example of poor management that could be fixed in ten minutes.
• No Service Recovery: We left two days early because we were so uncomfortable. Even though the room could have been re-rented, the management offered zero compensation—not even a small gesture like waiving our restaurant or drink bill.
Summary: This place has potential, but currently, it is run with a lack of care for overnight guests. Between the safety risks and the noise, we cannot recommend staying here

2026-01-12 via Nuitee
G
Gonzalo couple cr
7
2026-01-07 via Nuitee
D
Delgado solo_traveller co
10
Pros:

Excelente personal , ambiente familiar , comida riquisima , precios Comodos .

2026-01-06 via Nuitee
O
Ortiz family_with_children hn
10
Una experiencia al estilo europeo
Pros:

Las habitaciones

Cons:

Que por un momento no hubo agua en la ducha

2025-12-24 via Nuitee
V
Victor family_with_children gt
9
Pros:

Comida y piscina

Cons:

Parqueo muy pequeño

2025-12-23 via Nuitee
D
Darin family_with_children us
9
This is the second time I’ve stayed here. Great location. Tasty food. Great staff. Look forward to our next trip to Sant
Pros:

Great staff, and comfortable room!

Cons:

I realize this is CA.. but was hoping for warmer shower

2025-11-24 via Nuitee
O
Oscar solo_traveller us
8
very good
Pros:

Breakfast was really good, place excellent, personel excellet, really good people

Cons:

Shower, no hot water no place to put the soap or shampoo, loose faucet at the sink

2025-11-24 via Nuitee
M
morales solo_traveller gt
8
Buena
Cons:

El agua caliente me faltó en la aviación de ahí todo bien.

2025-11-23 via Nuitee
G
Giuseppe couple it
7
Ok per un breve soggiorno
Pros:

Buona colazione e staff gentile.

Cons:

La doccia non aveva l'acqua calda. Ci hanno cambiato la stanza ma anche in questa l'acqua non era calda.
Le foto di Booking ingannano, perché la struttura è molto più degradata rispetto alle foto.

2025-11-17 via Nuitee
M
Marek family_with_children ca
7
Pros:

Staff were amazing, food was delicious.

Cons:

The hotel held a birthday party in their party room during out staff. Loud music played past 10pm and our room was right next to the party room. Nothing wrong with the hotel holding parties, but we would not have booked if we knew that there would be one during our stay

2025-11-13 via Nuitee
D
Diaz Zavala family_with_children hn
10
2025-11-11 via Nuitee