Mildom Hotel

Hotels
7.6 (1245 reviews)
Bogenbai Batyr Street 128 , Almaty , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Basic amenities available
Cons:
Poor service
Room quality issues

Categories

Cleanliness
7.35
Generally clean but the room quality appears rundown and old.
Service
6.85
Staff behavior described as rude and unprofessional, indicating poor service experience.
Location
8.85
Conveniently close to major attractions, positively noted in several reviews.
Room Quality
5.85
Room condition was poor, with old furniture and appliances not functioning properly.
Amenities
7.85
Basic amenities provided, though some issues were reported with the hairdryer and water temperature.
Value for Money
7.85
Considered average value for the price, given the poor service and amenities.
Food and Beverage
8.35
Not specifically mentioned, but expected standard offerings for this hotel tier.
Overall Experience
7.85
Overall experience marred by service and cleanliness issues, despite good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:03

Property Description

Central Location in Almaty
Situated in the heart of Almaty, Mildom Hotel offers a prime location just steps away from popular attractions like Kunaevskie Fountains and the State Academic Opera and Ballet Theatre.

Comfortable Rooms and Convenient Amenities
Guests can enjoy well-equipped rooms featuring a minibar, satellite TV, and air conditioning. The hotel also provides free Wi-Fi, private parking, and a range of services including a 24-hour front desk and laundry facilities.

Diverse Dining Options and Nearby Landmarks
Indulge in European and Italian cuisine at the on-site restaurant or explore nearby landmarks such as Voznesensky Cathedral, Almaty City History Museum, and Dynamo Stadium within walking distance.

Book your stay at Mildom Hotel for a memorable experience in Almaty!

Important information:

Please note that visa support for foreigners can be provided at surcharge. Please contact the property for additional information.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People 5 years old and over stay for KZT 5,000 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 1245 reviews
Cleanliness: 7.35
Service: 6.85
Location: 8.85
Room Quality: 5.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
Жаксылык • solo_traveller • kz
10
2026-04-11 • via Nuitee
Жаксылык • couple • kz
10
2026-04-11 • via Nuitee
A
Aizhan • extended_group • kz
10
2026-04-10 • via Nuitee
M
Moreno De Paul • solo_traveller • ar
10
Pros:

I didn’t have any problem and breakfast was nice

2026-04-09 • via Nuitee
K
Kapusuz • couple • tr
10
Memnun kaldım.
Pros:

Personel yardımsever ve güleryüzlü, her konuda yardım alabilirsiniz.

2026-04-08 • via Nuitee
Y
Yerlan • couple • kz
8
Pros:

Матрас и одеяло классное

2026-04-08 • via Nuitee
Динара Сейсетова • family_with_children • kz
10
Pros:

Очень вежливый персонал, имеются все удобства в номере, очень чисто. Расположен отель в центре, рядом парк, есть где прогуляться, рестораны, магазины, очень удобно. Обязательно к вам вернёмся.

2026-04-08 • via Nuitee
K
Kapusuz • couple • tr
10
Güzel geçti.
Pros:

Personel yardımsever, her konuda destek alabiliyorsunuz.
Merkezi konum.

2026-04-08 • via Nuitee
Ерлан • solo_traveller • kz
10
Pros:

Все ок

2026-04-05 • via Nuitee
W
WG • family_with_children • us
8
Good for the price
Pros:

Breakfast was delicious, and the staff in the hotel were great. Our rooms were quite large -- the bed was very comfortable. Location wise, it was easy to navigate to restaurants, bars, and parks.

Cons:

The rooms were fairly basic. Simple upgrades like bedside lamps, towel hooks in the washroom, or fixing some of the broken tiles would have made a good deal of difference. That said, these weren't deal breakers for us.

2026-04-04 • via Nuitee
Айнұр • family_with_children • kz
9
Pros:

Чистота, персоналы и завтрак

2026-04-03 • via Nuitee
S
Siti • family_with_children • id
9
Nice hotel, strategic location, value for money
Pros:

Good location, clean hotel, wide variety of food for breakfast. There are water dispenser and ironing table provided every floor

Cons:

No elevator, however, there is staff who helped us with the luggage

2026-04-01 • via Nuitee
A
Akmaral • solo_traveller • kz
10
Отель прекрасно расположен в «золотом квадрате», в окружении множества ресторанов. Ребята с ресепшн организовали трансфе
Pros:

Бронировала для иностранной гостьи, которая осталась очень довольна расположением, очень теплым уютным номером, завтраками, отношением персонала!

Cons:

Такого нет

2026-03-31 • via Nuitee
S
Shyngys • couple • kz
10
2026-03-31 • via Nuitee
H
Henry Niu • couple • au
10
Pros:

The shower head was broken. The hotel changed us to a higher-class room with no extra charge. Good service.

2026-03-30 • via Nuitee
Алла • couple • kz
10
2026-03-30 • via Nuitee
H
Henry Niu • couple • au
8
2026-03-30 • via Nuitee
A
Anvar • family_with_children • tj
10
Pros:

Персонал, цена/качество, завтра хороший, месторасположение отличное.

2026-03-30 • via Nuitee
Ádám • extended_group • hu
10
2026-03-29 • via Nuitee
Y
Yerlanser • family_with_children • kz
7
Cons:

При заселении я озвучил что мне нужны будут командировочные документы, и даже написал администратору перечень необходимых документов на ватсап. Они заверили что все документы будут готовы к моменту выселения. Однако, не все документы были готовы, и заявили что их бухгалтер отказывается готовить данные документы о проживании (счет фактура).
Вышло так, что я теперь плачу расходы за проживание во время командировки из своего кармана, по причине нежелания бухгалтера гостиницы выдать мне счет фактуру.
Если бы они мне это сказали при заселении, я бы выбрал другую гостиницу. А они поставили меня перед фактом и даже не извинились.

2026-03-29 • via Nuitee