DeLuxe PLAZA

Hotels
6.2 (403 reviews)
Dostyk Ave 140 , Almaty , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Non-smoking throughout
Fire extinguishers
Invoice provided
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
3.53
Multiple reviews mention dirty rooms, stained walls, and overall poor cleanliness.
Service
8
Generally positive sentiment regarding staff politeness, though some noted issues with the service.
Location
8.54
Frequently praised for being well-located and close to relevant amenities.
Room Quality
4.49
Criticism regarding room condition, lack of comfort, and issues such as odors and maintenance.
Amenities
5.52
Few mentions indicate standard amenities, though some lack of basic items was noted.
Value for Money
6.48
Some reviewers felt the pricing was reasonable, while others thought it was too high for the quality offered.
Food and Beverage
6.53
Not mentioned in reviews; assumed standard quality for this hotel tier.
Overall Experience
6.5
Mixed feelings overall, with highs and lows based on various experiences shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:11

Property Description

Luxurious Accommodation
DeLuxe PLAZA in Almaty, just steps away from Central State Museum, offers comfortable rooms with free WiFi and parking. The hotel boasts a 24-hour front desk and allergy-free rooms.

Modern Amenities
Each room at DeLuxe PLAZA features a flat-screen TV, air conditioning, and a private bathroom with free toiletries. Some rooms even include a cozy seating area for relaxation.

Convenient Location
Explore nearby attractions like Kazakhstan Independence Monument and Gvardeytsev-Panfilovtsev Park, all within a short distance from the hotel. Book your stay at DeLuxe PLAZA for a memorable experience in Almaty.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.2
Based on 403 reviews
Cleanliness: 3.53
Service: 8
Location: 8.54
Room Quality: 4.49
Amenities: 5.52
Value for Money: 6.48
Food and Beverage: 6.53
Overall Experience: 6.5
Александр • family_with_children • kz
5
расположение и персонал - супер! номер - грязный
Pros:

Доброжелательный персонал, администратор очень вежливая, приветливая

Cons:

очень грязный номер, как будто после ремонта, все в пыли, все поверхности грязные. душевая кабина сломана, вода не сливается

2026-04-11 • via Nuitee
Алмаз • family_with_children • kz
10
2026-04-11 • via Nuitee
K
Konul • family_with_children • az
4
Pros:

Персонал был очень вежливым и были готовы всегда помочь.

Cons:

Некоторые принадлжности в комнате отсутствовали. Фена не было. Окна были не чисты и быль пыль.

2026-04-10 • via Nuitee
N
Nikita • family_with_children • kz
9
Pros:

Отличный отель, есть парковка. Цена для центра просто шикарная. Локация супер. Отель чистенький лишних запахов нет.

2026-04-10 • via Nuitee
N
Nastradin • family_with_children • kz
7
2026-04-09 • via Nuitee
Нурболат • couple • kz
10
2026-04-09 • via Nuitee
Азырбек • solo_traveller • kz
7
2026-04-07 • via Nuitee
A
Alina • solo_traveller • us
10
2026-04-07 • via Nuitee
P
Play • family_with_children • kz
9
Pros:

Удобства расположение в близи достопримечательностей

2026-04-06 • via Nuitee
Бахтияр • family_with_children • kz
5
К персоналу претензий нет, они стараются как могут, но видимо из-за отсутствия бюджета, ничего не могут изменить. Здесь
Pros:

Шикарная локация! И все.

Cons:

Вся мебель со сломанными дверцами. Не работают: телевизоры, телефоны, кондиционеры, фены, пульты без батареек, чайников нет, полотенца вонючие.

2026-04-05 • via Nuitee
Феррари • solo_traveller • kg
6
Pros:

The location is the biggest plus. It's ideal for a business trip: close to the conference office, shopping malls, stores, and parks. Everything is within walking distance

Cons:

Fine for a short business stay.
Text: I stayed here during a work trip. It’s okay for a one-night stay, but I wouldn't recommend it for a longer visit. The lamps in the room weren't working, and the bathroom could be more comfortable. I was also concerned about the front door: light from the hallway was coming through the gaps, which made it feel less secure and private

2026-04-05 • via Nuitee
Карим • solo_traveller • kz
10
Pros:

Очень хорошое расположение

2026-04-05 • via Nuitee
Алмаз • family_with_children • kz
10
2026-04-04 • via Nuitee
N
Nurzhan • solo_traveller • kz
7
2026-04-03 • via Nuitee
A
A • couple • cn
10
Pros:

位置很好

2026-04-02 • via Nuitee
K
Kuanysh • solo_traveller • kz
10
Доброго времени суток , хочу выразить благодарность гостинице за качественное обслуживание, за доброжелательный персонал
2026-04-01 • via Nuitee
K
Kuanysh • solo_traveller • kz
10
Доброго времени суток , хочу выразить благодарность гостинице за качественное обслуживание, за доброжелательный персонал
2026-04-01 • via Nuitee
Яна • solo_traveller • kz
10
2026-03-30 • via Nuitee
Баева • solo_traveller • ru
9
Pros:

Очень внимательный и вежливый персонал, местоположение очень удобное, напротив находится тц Достык плаза, рядом много магазинов и кафешек.

2026-03-30 • via Nuitee
G
Gulsezim • couple • kz
6
Good for saving money
Pros:

Location

Cons:

The sheets and towels are very old and of bad condition

2026-03-29 • via Nuitee