Zagreb Hotel

Hotels
7.8 (2287 reviews)
Gencturk Cad. Cukurcesme Sok. No: 29 Sehzadebasi , Istanbul , tr

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Small rooms
Lack of amenities
Noise issues

Categories

Cleanliness
7.44
Some reviews mention cleanliness positively but others highlight missing amenities, impacting perception.
Service
8.91
Positive mentions of friendly staff and helpfulness indicate good service.
Location
8.45
Generally good location near public transport, but some noise concerns noted.
Room Quality
6.9
Rooms are described as small and not reflective of a four-star quality.
Amenities
6.93
Lack of basic amenities noted in several reviews.
Value for Money
7.39
Prices are perceived as high for the quality and offerings provided.
Food and Beverage
8.44
Breakfast received positive feedback, though there are some concerns about variety.
Overall Experience
7.91
Overall experience is mixed with positive and negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:14

Property Description

Luxurious Amenities and Services

Zagreb Hotel boasts a top-floor heated swimming pool with a retractable roof, perfect for a relaxing swim any time of the year. Guests can also enjoy a traditional hammam, sauna, and steam room for the ultimate pampering experience.

Spacious and Comfortable Rooms

The air-conditioned rooms at Zagreb Hotel are designed for comfort and relaxation, featuring large windows, tea & coffee facilities, and a cosy dressing table. Each room is equipped with a full-length mirror, creating a bright and airy atmosphere for guests to unwind.

Convenient Location and Nearby Attractions

Conveniently located within a short walking distance from major attractions like the Hippodrome of Constantinople, Zagreb Hotel is also close to public transportation, making it easy to explore Istanbul's iconic landmarks and shopping destinations. Book your stay now and experience the best of Istanbul at Zagreb Hotel.

Important information:

Please note that guests can use the swimming pool free of charge. The Turkish bath, sauna, steam room and massage services are available for a charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2287 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 8.44
Overall Experience: 7.91
S
Sanchez • solo_traveller • es
7
Pros:

La piscima

2026-05-15 • via Nuitee
H
Hajrudin • solo_traveller • ba
9
2026-05-14 • via Nuitee
N
nikoleta2225 • solo_traveller • bg
10
2026-05-13 • via Nuitee
D
Dina • solo_traveller • lv
3
Была в многих отелях в Лалели, это самый ужасный, в номерах грязно, пыль не вытирают , вся сантехника грязная. На рецепц
Pros:

Только местоположение

Cons:

Очень грязно в номерах, была в 2-ух. Уборщицы не делают свою работу вообще. Всё в пыли! Даже чайник был весь в пыли.

2026-05-07 • via Nuitee
R
Reto • couple • ch
8
2026-05-07 • via Nuitee
B
Baboli • couple • gb
7
Pros:

the size of of the room was small

Cons:

there lost building work was going on

2026-05-04 • via Nuitee
K
Karina • family_with_children • ee
1
Не соответствует цена качеству , персонал проблемы не решает , гостиница не пригодны для комфортного проживания
Pros:

Местоположение

Cons:

Не работают в номерах кондиционер , в гостинице идет ремонт , грязь в капиллярах . В бассейне курит персонал ( в закрытом помещении) , никаких услуг в спа нету как заявлено , даже платных

2026-05-03 • via Nuitee
A
Anastasia • family_with_children • us
3
Badly
Pros:

The hotel boasts an excellent location. Major landmarks and markets are nearby, and transport connections are convenient. There are many restaurants in the vicinity.

Cons:

The hotel is currently undergoing renovations. It is noisy, dirty, and smells of construction debris. Only one elevator is functioning properly; the others are under repair—though technically operational—and using the stairwells feels unsafe. The air conditioning does not work, despite being listed as an amenity. When I raised these issues, the staff suggested I simply open the window; however, sleeping with the window open is too noisy. If you book a room advertised as having air conditioning, that air conditioning should work. We were assigned a room that bore absolutely no resemblance to the photos posted online; it was unfinished. Staff members entered the room to clean, even though I had explicitly requested that they not do so—a clear violation of privacy. The pillows were atrocious. The swimming pool was out of order for several days, and when it finally reopened, the water was freezing cold. In response to my complaints, the receptionist told me that I was being mean. This behavior is completely unacceptable.

2026-04-30 • via Nuitee
A
Abderrahmane • solo_traveller • dz
10
ممتاز
Pros:

اعجبني كل شي فندق رائع

Cons:

ولا شي

2026-04-30 • via Nuitee
R
Ruhulla • couple • az
10
Pros:

Помогали во всем. Завтрак был хорошим 👍

Cons:

Комнаты были не большие но было комфортно

2026-04-27 • via Nuitee
F
Francolino • family_with_children • br
10
Muito boa acomodação
Pros:

Cama e chuveiro excelente. Café ou pequeno almoço excelente.

Cons:

Faltou mais cuidado com a limpeza do quarto e do banheiro.
Travesseiro mole

2026-04-23 • via Nuitee
O
Oumaima • couple • gb
7
2026-04-23 • via Nuitee
M
Marina • solo_traveller • fr
5
Cons:

Breakfast,cold swimming pool, building work in the hotel,tiny room

2026-04-21 • via Nuitee
B
baghy • solo_traveller • ro
10
2026-04-20 • via Nuitee
B
baghy • solo_traveller • ro
10
2026-04-20 • via Nuitee
B
baghy • solo_traveller • ro
10
Pros:

Totul a fost super, personalul și camerele le renovează 2 etaje deja renovate, totul digital superbe

2026-04-20 • via Nuitee
L
Luca • couple • it
10
Quello che volevamo. Qualità e prezzo.
Pros:

Tutto bene, forse la SPA a pagamento stona. Però tutto il resto è stato più o meno ok.

Cons:

La pulizia, lo stanno rifacendo, è molto bene devo dire, ma se non curi la pulizia sin da subito ciao!!!!

2026-04-18 • via Nuitee
M
mohamed • couple • eg
8
Staff helpful
Pros:

Breakfast was great and location was very nice

Cons:

Location

2026-04-18 • via Nuitee
S
Sid ali • couple • dz
10
2026-04-16 • via Nuitee
F
Francolino • family_with_children • br
8
Muito bom.
Pros:

Excelente localização. Café da manhã excelente, farto, com várias opções. Os funcionários são muito gentis e prestativos. Camas com um ótimo colchão. Toalhas muito perfumadas, banheiro.comRecomendado, Excelente excelente chuveiro, e água quente mesmo. Cortesia de chinelos descartáveis, produtos de higiene. Está entre duas estações para cima Metro Vezneciler, e abaixo na avenida o train Aksaray, fácil para se locomover até a pé para o Grande Bazar, Mesquita e Santa Sofia, claro se gosta de caminhar. Com muito comércio ao redor..

Cons:

Achei um pouco falho a limpeza do quarto, em relação a passar um pano, ou varrer, Parte da piscina muito boa,, mas a Água não estava aquecida, um morno para frio, para eu poder usar, diante do frio que está no mês de abril todo, e a piscina foi um dos motivos que me chamou a atenção, pois tenho hábito de me exercitar todos os dias em piscina aquecida, por recomendação medica.

2026-04-15 • via Nuitee