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Luxurious Accommodation
Experience a comfortable stay at KAIBIL BALAM in Tulum, offering air-conditioned rooms with free WiFi and garden views. Choose from a variety of units with private bathrooms and some with fully equipped kitchens, ensuring a relaxing visit.
Convenient Location
Situated just 600 meters from the vibrant city center, our property is near popular attractions like Tulum Archeological Site and Tulum Bus Station. Explore the beauty of Parque Nacional Tulum and Sian Ka´an Biosphere Reserve, located just a short distance away.
Explore Nearby Attractions
Spend your days discovering nearby attractions such as Xel Ha and Cenote Dos Ojos, both within easy reach from the aparthotel. With Tulum International Airport a convenient 38 km away, KAIBIL BALAM is your perfect retreat in Tulum.
This property will not accommodate hen, stag or similar parties.
Managed by a private host
I was deceived. I paid in advance for my stay. The reservation has been confirmed. Upon arrival at the check-in desk, we were not allowed to go inside first. There was no contact with the property, no one responded to the reservation or Whatsapp and no one answered the phone. We only managed to get in when someone was leaving. There was only a maid and she was very nice. She called the boss, but he told her to tell her it wasn't the place I booked. I was sure because everything inside looked like in the photos. The owner probably uses several rental apps and had overbooking. I went to another place because I was tired. I opened a dispute via booking.com, but after the reservation date and payment were made, the booking.com only recommended contacting the facility... I gave up.
They found us a much nicer place to stay
Do not book this place. The place is not marked with a name or number. No one was in reception - when calling the contact number they said they were full and had no space for us. The accomodation is terrible and the property is in a sleezy part of town.
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