Hotel Italia Cuenca - Tranvia Centro & Aeropuerto

Hotels
8.3 (95 reviews)
Av. España S/N , Cuenca , ec

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location near airport
Friendly staff
Cons:
Cleanliness issues
Old room furnishings

Categories

Cleanliness
6.76
Multiple complaints regarding dirty rooms and maintenance issues.
Service
9.73
Consistently positive feedback about friendly and helpful staff.
Location
9.27
Proximity to the airport and bus terminal appreciated.
Room Quality
7.22
Mixed feedback; some rooms were comfortable, others showed signs of age.
Amenities
8.25
Decent amenities, though breakfast confusion noted.
Value for Money
8.21
Some guests felt the price was high for the quality.
Food and Beverage
8.76
Generally positive experiences with breakfast offerings.
Overall Experience
8.23
A mix of good and bad experiences, yet many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:18

Property Description

Convenient Location

Located just 8 blocks from Cuenca’s Cathedral, Hotel Italia offers comfortable rooms with tasteful décor. The bus station is only 3 blocks away, making it a perfect choice for travelers looking for convenience.

Comfortable Accommodation

The rooms at Hotel Italia feature carpeted floors, wood furnishings, private bathrooms, and minibars. For those seeking extra space and luxury, the suite comes with a large flat-screen TV, perfect for relaxation after a day of exploring the city.

Dining and Service

Guests can enjoy a daily corporate breakfast at the on-site restaurant or opt for á la carte dining in an elegant setting. Room service is also available for those who prefer to dine in the comfort of their room.

Book your stay at Hotel Italia now and experience comfort, convenience, and excellent service during your visit to Cuenca.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 9 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 95 reviews
Cleanliness: 6.76
Service: 9.73
Location: 9.27
Room Quality: 7.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 8.23
G
Gianinna • family_with_children • pe
8
Lo recomiendo
Pros:

Recomendado todo el personal muy amable y cordial. Cuentan con desayuno buffet así es que tienes variedad de opciones para cada día diferente y es agradable. Cuentan con ascensor

Cons:

Todo estuvo bien

2026-02-22 • via Nuitee
L
Luis Napoleon • couple • es
9
Tranquilidad
Pros:

Cerca de todo

Cons:

No se incluyó el desayuno en la tarifa

2026-02-11 • via Nuitee
A
Alexander • extended_group • ec
4
incomodo
Pros:

regular, habia buffet, pero nos dieron un desayuno americano, sin la posibilidad de elegir los jugos ... huevos ... etc

Cons:

la habitación muy estrecha, habia 4 camas dentro de la habitacion, no tenia el espacio par caminar

2026-02-11 • via Nuitee
Y
yess • solo_traveller • es
8
Pros:

Cerca de la terminal de autobuses de cuenca

Cons:

La habitación no era como las fotos pero como fue una emergencia para pasar la noche en cuenca no dimos importancia a esos detalles

2026-02-08 • via Nuitee
J
Jennifer • solo_traveller • us
8
Friendly place for a short, convenient stay.
Pros:

Staff was unbelievable. So delightful and friendly. I liked the location close to the bus station. Room was clean.

Cons:

Street noise was quite loud (though they did give me the option to have an internal room without windows). It was warm in my room and I asked for a fan (also to drown out some of the external noise) but they didn't have any fans, which surprised me!

2026-01-27 • via Nuitee
F
Fan Chun • solo_traveller • ec
8
Pros:

Excelente servicio al cliente

2026-01-26 • via Nuitee
A
Administrator • extended_group • ec
7
Placentera
Pros:

La ubicación del Hotel es excelente para movilizarse en cualquier medio de transporte, el desayuno, almuerzo y platos a la carta excelentes.

Cons:

Lo que sugiero que mejoren son los colchones ya que a mi parecer son nuevos pero muy duros....

2026-01-19 • via Nuitee
J
JUAN • extended_group • ec
1
Cons:

La ubicación del hotel pésima en medio de un redondel lleno de tráfico, sin lugar donde estacionar, con apenas uno o dos puestos casi siempre ocupados, el estacionamiento que te ofrecen está a dos cuadras del hotel y toca caminar!
Las instalaciones viejas y poco cuidadas, en las fotos se ve mejor que la realidad.
Baños viejos y con pobre limpieza.

2026-01-15 • via Nuitee
C
Cabrera • extended_group • ec
8
2026-01-15 • via Nuitee
R
Regalhats • family_with_children • ec
7
Cons:

LOS COLCHONES MUY DUROS

2026-01-15 • via Nuitee
J
Jaramillo • family_with_children • ec
7
Aceptable
Pros:

Mi reserva no incluía el desayuno, sin embargo el hotel nos dio el desayuno gratis

Cons:

Un poco descuidado el mantenimiento de los baños

2026-01-07 • via Nuitee
P
Pamela • extended_group • ec
2
Personal excepcional no pude descansar nada
Pros:

El personal es excepcional

Cons:

La habitación está en una zona de mucho tráfico y las ventanas no está isonorizadas y se escucha todo como si la ventana estuviera abierta, la comida no es muy buena

2026-01-05 • via Nuitee
K
Karen • couple • ec
7
.
Pros:

.

Cons:

La calidad de precio y habitación no coincidía. Llegamos y nos estaban dando una habitación que no era la que estaba publicada.

2026-01-05 • via Nuitee
S
Santiago • extended_group • pe
8
Pros:

Ubicación media entre el terminal y la plaza Calderon

Cons:

La cama era un poco dura

2026-01-05 • via Nuitee
J
JOSE • extended_group • ec
4
Cons:

Las camas

2026-01-05 • via Nuitee
A
Anibal • extended_group • ec
10
2026-01-05 • via Nuitee
F
Fernando • solo_traveller • ec
5
Deberían publicar fotos reales
Pros:

La ubicación

Cons:

Calidad precio no es la adecuada

2026-01-04 • via Nuitee
M
Maria angelica • couple • ec
6
Justo y necesario para hospedarse 1 o 2 días tienes cerca todo aeropuerto terminal terrestre y el centro
Pros:

El buffet es completo

Cons:

Había una fuga de agua en la habitación 201

2026-01-04 • via Nuitee
A
Alejandra • solo_traveller • ec
8
Muy bien para el precio, la atención es excelente. Como sugerencia ya deberiqn realizar renovaciones y mejorar el manten
Pros:

La atención es muy buena

Cons:

Creo que deberían mejorar el mantenimiento

2026-01-03 • via Nuitee
M
Mayra • family_with_children • ec
5
2026-01-03 • via Nuitee