Castle Hotel

Hotels
أبو أيوب الأنصاري , Al Madinah , SA

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Very close to Al Haram / Prophet's Mosque (3–5 min walk)
Helpful and polite staff (mentions: Mr. M. Asif, Rana)
Good value for money / affordable
Iftar buffet praised (variety and taste)
Fast and easy check-in
Modern furniture and generally clean rooms reported by some guests
Comfortable beds and spacious room reports from some reviewers
Cons:
Serious cleanliness issues reported by some guests (sewage smell, stained sheets)
Small bathrooms and shower cubicles
Wrong room allocations / extra beds despite requests
Inconsistent food at suhoor
Some guests found cleanliness not up to expected standard
A bit far from women prayer gates for some guests

Categories

Cleanliness
1
Mixed but leaning negative: several guests report sewage smell, stained sheets and insufficient cleanliness; some others called the place very clean, but serious hygiene complaints dominate.
Service
1
Generally positive: multiple guests praised very polite and helpful staff (named mentions: Mr. M. Asif, Rana), fast check-in and supportive employees.
Location
1
Strong positive: repeatedly noted as very close to Al Haram / Prophet's Mosque (3–5 minutes' walk) and good location for male prayer gates.
Room Quality
1
Mixed to slightly negative: several reports of small rooms, very small bathroom/shower cubicles and incorrect room allocations (extra beds, wrong room types); some found rooms spacious and modern furniture.
Amenities
1
Slightly negative: limited mentions beyond basics; complaints about tiny shower cubicles and bathroom issues; otherwise standard amenities for the hotel tier.
Value for Money
1
Generally positive: multiple guests said the hotel offers good value and is affordable for its price, though a few felt they did not receive what they paid for.
Food and Beverage
1
Mixed but slightly positive: iftar buffet repeatedly praised (variety, taste, value); suhoor received criticism in at least one review.
Overall Experience
1
Mixed overall: many exceptional experiences and repeat-booking intentions, but some severe negative stays (hygiene, wrong rooms) leading to strong dissatisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 07:49

Property Description

Central Location
Castle Hotel is conveniently situated in the heart of Al Madinah, just a short distance from major attractions including Quba Mosque and King Fahad Garden.

Comfortable Accommodation
Guests can enjoy well-appointed, air-conditioned rooms equipped with modern amenities such as flat-screen TVs, minibars, and private bathrooms, ensuring a comfortable stay.

Exceptional Service
Our dedicated multilingual staff at the 24-hour front desk are always available to assist you, making sure your experience at Castle Hotel is nothing short of perfect.

To book your stay at Castle Hotel and experience luxury in the heart of Al Madinah, visit our website or contact us directly.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Serifi Olagbenga • solo_traveller • ci
7
Cons:

Rapport qualité prix c'est prenable

2026-10-17 • via Nuitee
A
Ahmed • extended_group • ae
2
Average hotel
Pros:

Location is perfect near to haram.

Cons:

Hotel staff behavior and breakfast is below average.
As a 2 star hotel nothing can be expected more.

2026-10-16 • via Nuitee
H
Hunain • solo_traveller • gb
8
2026-10-16 • via Nuitee
S
Salamatu • couple • ng
10
Nice people
Pros:

The breakfast and location

Cons:

Nothing except our room was not clean the following day

2026-10-15 • via Nuitee
A
Abdoulahi • couple • sa
8
2026-10-15 • via Nuitee
H
Hana • couple • nl
10
2026-10-15 • via Nuitee
سويلم • couple • sa
4
Cons:

الحجز غير والي استلمه غير بس ما كان لي خيار ودورات مياه تهرب ماء

2026-10-15 • via Nuitee
O
Omar Kabli • couple • sa
10
2026-10-15 • via Nuitee
M
Mehdad • solo_traveller • az
2
Pros:

Only near to nabavi mascid

Cons:

Bad peraonal
Bad internet
No room service after 4pm
Very small bathroom

2026-10-15 • via Nuitee
S
saif • couple • sa
9
2026-10-14 • via Nuitee
J
Jonas • couple • se
8
Pros:

Great place to stay at, low star hotel but provides great value for money. Close to the Masjid and other parts of Madinah.
Has all the basic amenities. There are solid meals at the hotel as well during breakfast, lunch and dinner.
Decently spacious room. The location is awesome.

Cons:

The cleaning personnel weren't the most compliant.

2026-10-14 • via Nuitee
M
Mohsin Ahmed Pasha • extended_group • in
9
2026-10-14 • via Nuitee
M
M A • solo_traveller • us
10
It was super. Very clean, close to Haram. nice staff and service. Would love to stay here again.
2026-10-13 • via Nuitee
F
Fatima Nnakudi • family_with_children • sa
7
Nice
Pros:

The recipe is too frequent

Cons:

At least change of recipe once in a while

2026-10-13 • via Nuitee
Ömer Faruk • family_with_children • tr
8
Mesafe olarak Mescid-i Nebevi'ye çok yakın, temiz ve rahat bir otel.
Pros:

Konum mükemmel, istediğiniz her zaman Mescid-i Nebevi'ye rahatlıkla 5-6 dakikalık bir yürüyüş ile gidebiliyorsunuz.

Cons:

Erken check-in konusunda pek yardımcı olamadılar. O da tüm odaların dolu olmasından dolayıydı. Bunun dışında bir sorun yaşamadık.

2026-10-13 • via Nuitee
A
Ahmed Bakhtiar • solo_traveller • fr
10
Pros:

Thanx Team Castle everything service, room, staff and location perfect

2026-10-12 • via Nuitee
E
ERHAN • family_with_children • tr
9
HARİKA BİR OTEL KESİNLİKLE TAVSİYE EDERİM
Pros:

Kahvaltı gerçekten harikaydı eksiksiz menü vardı camiye 300 mt yeni kafe var altında yemekleri harika herşey etrafında ne ararsan var çok rahat ettik kesinlikle tavsiye ederim

2026-10-12 • via Nuitee
H
Helal • family_with_children • ae
10
2026-10-11 • via Nuitee
S
Salamatu • couple • ng
9
2026-10-11 • via Nuitee
R
Rasheed • solo_traveller • sa
10
Pros:

ممتازة جداً وقريب من الحرم 5 دقائق مشي

2026-10-11 • via Nuitee