Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Prime location
Cons:
Cleanliness issues
Room condition inconsistencies

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness concerns.
Service
9.05
Staff were friendly and extremely helpful, providing excellent service.
Location
9.09
Great location in the heart of the city with stunning views.
Room Quality
7.54
Some rooms were reported as cramped or in bad condition.
Amenities
8.57
Amenities such as freshly renovated rooms and good breakfast options.
Value for Money
8.53
Considered good value for the price with a range of room options.
Food and Beverage
9.08
Breakfast has a good variety and received positive mentions.
Overall Experience
8.55
Overall experience was satisfactory with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:43

Property Description

Modern Rooms with Amenities
The rooms at Almaty Hotel are designed in a modern style and come equipped with all the necessary amenities such as a minibar, flat-screen TV, and fridge for a comfortable stay.

Diverse Dining Options
Indulge in a culinary journey at the Grand Zina restaurant offering a variety of European, Italian, and Japanese cuisine. Afterward, unwind with a refreshing cocktail at the bar, perfect for relaxing after a long day of exploring the city.

Convenient Location and Services
Located in the heart of Almaty city, Almaty Hotel provides easy access to popular attractions like the Kazakh State Academic Theatre of Opera and Ballet and Ascension Cathedral. With a 24-hour reception, sauna, massage service, and free Wi-Fi, guests can enjoy a seamless and relaxing stay. Book now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for KZT 12,000 per person per night when using an existing bed.
    People 7 years old and over stay for KZT 11,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs KZT 500 per hour.

Location

Guest Reviews

8.5
Based on 1655 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
A
Askar • solo_traveller • kz
10
2026-04-10 • via Nuitee
G
Galiya • solo_traveller • kz
10
2026-04-10 • via Nuitee
Z
Z. Amos • couple • be
5
Attention to detail would be nice ^*
Pros:

Location

Cons:

The drilling

2026-04-09 • via Nuitee
K
Karol • couple • gb
7
Great hotel. By the old town. Huge portions of lovely food in the restaurant.
Pros:

Very central. Rooms were lovely and the in house restaurant was very good

Cons:

We had a power. That approx 7pm which lasted all evening so we had no WiFi. I had to go back to reception as when I checked they had overcharged me for the room by almost £50. This was rectified quickly once I raised it but no apology. I was told it was a system error!!

2026-04-09 • via Nuitee
Маржан • solo_traveller • kz
10
2026-04-07 • via Nuitee
N
NIKOLAY • extended_group • kz
9
2026-04-03 • via Nuitee
T
Teodora • solo_traveller • bg
9
Pros:

Отношението, закуската, чистотата, наличието на интернет ми харесаха. Стаята гледаше към операта и планината и също много ми хареса.

Cons:

ПРез цялото време се правеше ремонт. Дори и да бях в стаята следобяд покрай срещите, не можех да почина.

2026-03-29 • via Nuitee
N
Nikita • couple • ru
9
2026-03-26 • via Nuitee
M
Mirgul • couple • kz
10
2026-03-25 • via Nuitee
T
Thipsita • couple • th
9
Perfect for travelers
Pros:

Almaty Hotel demonstrates a high standard of hospitality, particularly in terms of cleanliness, service quality, and overall guest experience. The rooms are well-maintained and have undergone renovation, resulting in a modern design with clearly defined functional spaces that enhance comfort and usability. The hotel’s dining offerings are of notable quality, with well-prepared and flavorful food that caters to a range of preferences.

In addition, the staff exhibit a strong service orientation, providing attentive and efficient assistance, especially in facilitating transportation arrangements for guests. The hotel’s central location further contributes to its convenience, allowing easy access to key areas within the city. Overall, Almaty Hotel presents a thoughtfully designed and well-managed accommodation option that effectively meets the needs of contemporary travelers.

Cons:

However, several operational limitations should be noted. Breakfast service is strictly limited to the designated hours, and guests arriving after 10:30 a.m. are unable to access the morning meal. Furthermore, ongoing renovation work on certain floors may affect the guest experience, as noticeable dust levels and construction noise tend to occur from approximately 9:30 a.m. onward. These factors may be of concern for guests seeking a quieter and more controlled environment during their stay.

2026-03-24 • via Nuitee
M
Manunchaya • family_with_children • de
8
Pros:

ทำเลที่ตั้งดี พนักงานบริการดี โรงแรมสะอาด แต่เป็นช่วงเรโนเวท ทำให้มีเสียงดังวันจันทร์ถึงศุกร์ ตอนกลางวันไม่สามารถนอนหลับได้ แต่ถ้าไม่ใช่ช่วงเรโนเวทโรงแรมน่าจะดีมากๆ

2026-03-23 • via Nuitee
K
Kirill • couple • us
8
2026-03-23 • via Nuitee
K
Kenneth • couple • kz
7
Great location and services.
Pros:

The complete package, Food, location and facilities.

Cons:

Nothing, all went well.

2026-03-23 • via Nuitee
L
L. • family_with_children • th
7
Pros:

ที่พักสะดวกสบาย อยู่กลางใจเมืองเดินทางไปไหนก็สะดวก พนักงานบริการดีอาหารเช้าอร่อย

Cons:

วันที่เข้าพักทางโรงแรมมีการปรับปรุงโรงแรมอยู่ส่งเสียงดังตั้งแต่ 9 โมงเช้า ทำให้วันพักผ่อนที่ต้อง สุขสบายหายไป

2026-03-23 • via Nuitee
A
Askar • solo_traveller • kz
7
Cons:

Санузел и душ стеклянные, что неудобно при размещении вдвоём, все слышно и видно. И совсем неудобно по размерам

2026-03-21 • via Nuitee
O
OLGA • family_with_children • kz
10
2026-03-21 • via Nuitee
H
HR • solo_traveller • nl
8
2026-03-20 • via Nuitee
A
Amangeldy • solo_traveller • kz
10
Pros:

Обновлённый номер.

2026-03-17 • via Nuitee
Эрик • solo_traveller • kz
9
Pros:

Месторасположение, завтрак, номер

Cons:

Отношение на ресепшене, они у вас бесплатно работают? злые.

2026-03-17 • via Nuitee
A
Andrey • family_with_children • ru
7
Pros:

Location, breakfast

Cons:

SPA is for extra cost

2026-03-08 • via Nuitee