Hotel Seroja

Hotels
6.4 (119 reviews)
U0443 & U0444, Lot 2, 1st Floor & 2nd Floor, Jalan Seroja, Bandar Labuan, 87000 Labuan, Wilayah Persekutuan Labuan , Labuan , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Poor cleanliness
Inadequate room quality
Noise issues

Categories

Cleanliness
5.1
Room condition mold painting at wall eroded and toilet in bad condition.
Service
7.6
Staff very helpful.
Location
8.1
Location is convenient, at the middle of the city.
Room Quality
5.6
Mattress is very poor, didn't sleep well due to bad conditions.
Amenities
5.1
The shower didn’t function, the air conditioning noisy, many dust in the bed.
Value for Money
7.1
Standard quality for this hotel tier.
Food and Beverage
6.1
Not mentioned.
Overall Experience
6.5
Overall reviews indicate a mix of good and bad experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:18

Property Description

Convenient Location
Discover a stay in Labuan at Hotel Seroja, just 2.1 km from Tanjung Batu Beach. Find yourself near the area's top attractions.

Bilingual Staff
Our friendly staff fluent in English and Malay are ready to assist you. Receive insider tips and recommendations during your stay.

Complimentary WiFi
Stay connected throughout your visit at Hotel Seroja with free WiFi available property-wide.

To book your stay at Hotel Seroja and experience comfort in Labuan, make your reservation today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.4
Based on 119 reviews
Cleanliness: 5.1
Service: 7.6
Location: 8.1
Room Quality: 5.6
Amenities: 5.1
Value for Money: 7.1
Food and Beverage: 6.1
Overall Experience: 6.5
S
SOON FATT • couple • my
1
2026-03-07 • via Nuitee
N
Nur Fathin Faezah • couple • my
7
2026-02-08 • via Nuitee
N
Nur Fathin Faezah • couple • my
7
2026-02-08 • via Nuitee
C
Cherie • family_with_children • gb
3
Pros:

Good aircon functional room.

Cons:

It was impossible to sleep at all. Huge noise from multiple sources. Pounding music, karaoke until the early hours. When that ended it was replaced at 5am by screaming children running around for hours on end banging and screaming. It was utterly impossible to sleep

2026-01-19 • via Nuitee
H
Haliza • couple • my
5
So far good
Pros:

So far aircond is good.

Cons:

Have improve the facilities, and the bathroom is soo scary. Not enough item don't have iron and the hair dry is broke. The door also broke and have to get new key for door.

2026-01-19 • via Nuitee
M
Mohd. Haidin • couple • my
4
2026-01-14 • via Nuitee
D
Dickson • couple • my
7
Good place
Pros:

Booking.com

Cons:

The stair going to level 2

2025-12-29 • via Nuitee
B
Bilal Malik • family_with_children • my
1
Pros:

Noting

Cons:

Pathetic hotel, it was clearly a hotel not ment for families, the sink was full of cracks. Nothing like the pictures. The room had no window and the staff was mean.

2025-12-23 • via Nuitee
M
MARTINA • couple • my
3
2025-12-22 • via Nuitee
I
IZZATI AHMAD • couple • my
10
2025-12-08 • via Nuitee
M
MUHAMMAD IQSAN BAQIYAH • family_with_children • my
8
great vacation
Pros:

everything

Cons:

theres no pet allowed :(

2025-12-06 • via Nuitee
N
Nazawi • extended_group • my
7
Great location but hard to find for the first timer and dont choose this if you carry heavy luggage
Pros:

At the middle of City.

Cons:

First, hard to find it when you are first time, the main door not in front of the main road that you can find easily when driving. Second, not convienence if you carry 25kg x3 luggage to 2nd floor as no lift.

2025-11-06 • via Nuitee
O
Oboy • extended_group • my
7
2025-11-03 • via Nuitee
S
Sevestine • family_with_children • my
4
Overall my stay is good
Pros:

The location of the hotel is convenient, and the nearby area has a shop and a laundry

Cons:

The mattress is very poor. I stayed there for almost 3 weeks and was sleepless due to the mattress is bad condition. My rest day was so bad.

2025-10-27 • via Nuitee
S
syu • solo_traveller • my
10
2025-10-20 • via Nuitee
M
Maxwell • extended_group • my
7
2025-10-15 • via Nuitee
D
DANIEL • couple • my
3
Stategic and Cheap but not comfortable.
Pros:

Near loundry and many restaurant

Cons:

The shower didn’t funtion. The aircondition noisy. Many dust in the bed(Bad for someone have asthma or sinus. The wifi also bad. So overall the facilities need improvement

2025-10-07 • via Nuitee
H
Hairi • couple • my
7
2025-10-05 • via Nuitee
T
Terence Edger • solo_traveller • my
10
2025-09-30 • via Nuitee
J
Joinson • couple • my
5
2025-09-28 • via Nuitee